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Information Technology for Management: Improving Strategic and Operational Performance, 8th Edi...

ISBN: 9780470916803 | 047091680X
Edition: 8th
Format: Hardcover
Publisher: Wiley
Pub. Date: 1/1/2011

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SummaryTable of Contents
Up-to-date coverage on how new technology is changing the way organizations operate and competeEvery day, new technology influences how organizations operate and compete in the current global environment, and this updated edition of a classic provides authoritative and streamlined coverage of this evolving topic. High-profile topics are discussed, such as social networks, green IS, and business intelligence, and global examples span a wide range of subject matter. You'll explore IT governance, connectivity that blurs public and private lives, s... MORE
... MORE
Understanding Information Systems that Support Organizational Performance
Information Systems in the 2010s
Chapter 1 Link Library
Quick Look at Chapter 1
Interacting with Customers at Optimal Times
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Positioning IT to Optimize Performance
Information Systems and Information Technology: Core Concepts
Business Performance Management and Measurement
Strategic Planning and Competitive Models
Why IT is Important to Your Career, and IT Careers
Business Case:CIO of BP Global Led its Transformation
Public Sector Case:UK National Offender Management Information System (NOMIS) Project
Analysis Using Spreadsheets:Estimating Expected Improvement in Customer Retention
IT Infrastructure and Support Systems
Chapter 2 Link Library
Quick Look at Chapter 2
Sprint NextelâÇÖs Subscriber Data Management System
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Data and Software Application Concepts
Types of Information Systems and Support
Supply Chain and Logistics Support
IT Infrastructures, Cloud Computing, and Services
Business Case: Airbus Improves Productivity with RFID
Public Sector or NonâÇôProfit Case: Royal Shakespeare Company Leverages Patron Data
Analysis Using Spreadsheets: Managing Gasoline Costs
Data and Network Infrastructure
Data, Text, and Document Management
Chapter 3 Link Library
Quick Look at Chapter 3
WendyâDzs International Uses Text Mining for Customer Experience Management
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Data, Text, and Document Management
File Management Systems
Database Management Systems
Data Warehouses, Data Marts, and Data Centers
Enterprise Content Management
Business Case: ApplebeeâÇÖs International Learns and Earns from Its Data
Public Sector Case: British Police Invest in Mobile IT to Improve Performance and Cut Costs
Analysis Using Spreadsheets: Calculating the Impact of Poor Document Management on the Bottom Line
Network Management and Mobility
Chapter 4 Link Library
Quick Look at Chapter 4
WorldâDzs First WiMAX 4G Rail Network
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Business Networks
Wireless Broadband Networks
Network Management and Portals
Collaboration
Green, Legal, and Ethical Issues
Business Case: Green Mobile Network to Cut Carbon Emissions 42% by 2013
NonProfit Case: Kaiser HealthConnect Network Shaping the Future of Healthcare
Analysis Using Spreadsheets: CostâÇôComparison of Web Collaboration
IT Security, Crime, Compliance, and Continuity
Chapter 5 Link Library
Quick Look at Chapter 5
Swiss Bank Account Data Stolen from HSBC Private Bank
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Protecting Data and Business Operations
IS Vulnerabilities and Threats
Fraud, Crimes, and Violations
Information Assurance and Risk Management
Network Security
Internal Control and Compliance
Business Continuity and Auditing
Business Case: NECâÇÖs Weak Internal Controls Contribute to Nasdaq Delisting
Public Sector Case: Blue Cross Mistake Releases Data of 12K Members
Analysis Using Spreadsheets: Estimating Investments in AntiâÇôSpam Protection
Web, Wireless, and Social Media Strategies
EâÇôBusiness and EâÇôCommerce
Chapter 6 Link Library
Quick Look at Chapter 6
Rail Europe Overhauls its EâÇôBusiness Model and Web Site
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
EâÇôBusiness Challenges and Strategies
BusinessâÇôtoâÇôConsumer (B2C) eâÇôCommerce
BusinessâÇôtoâÇôBusiness (B2B) eâÇôCommerce and eâÇôProcurement
eâÇôGovernment
eâÇôCommerce Support Services: Payment and Order Fulfillment
eâÇôBusiness Ethics and Legal Issues
Business Case: Stormhoek Vineyards Excels with Web 2.0 Tools
Nonprofit Case: Canadian Food for the Hungry International
Analysis Using Visualization: Creating Visualizations Using Public Online Datasets
Mobile Computing and Commerce
Chapter 7 Link Library
Quick Look at Chapter 7
Using Mobile Technology to Save Lives
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Mobile Computing Technology
Mobile Financial Services (MFS)
Mobile Shopping, Entertainment and Advertising
Location Based Services and Commerce
Mobile Enterprise Applications
Business Case: Starbucks CoffeeâÇôtoâÇôGo Mobile Commerce
Nonprofit Case: Mobile Charity via Cell Phones
Analysis Using Visualization: Mobile ROI
Web 2.0 and Social Media
Chapter 8 Link Library
Quick Look at Chapter 8
âÇ£United Breaks GuitarsâÇ âÇôâÇôAn Epic Social Media Fail
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Rethinking Everything: Web 2.0 and Social Media
Virtual Communities and Online Social Networking
Enterprise 2.0 âÇô Social Networks and Tools for Business
Social Media Metrics: Measuring the Conversation
The Future: Web 3.0
Business Case: Crowdsourcing at Starbucks: Embracing Customers
Public Sector or NonâÇôProfit Case: TechSoup Global and NetSquared: Helping Those Who Help Others
Analysis Using Spreadsheets: Estimating the Value of Social Media
Operational and Enterprise Systems and Processes
Operational Planning and Control Systems
Chapter 9 Link Library
Quick Look at Chapter 9
Scandinavian Food Retailer Axfood Integrates Operations
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Management Levels, Functions, and Operational Systems
Manufacturing and Production Systems
Sales and Marketing Systems
Accounting and Finance Systems
Business Case: SunWest Foods Blends Data Silos into RealâÇôTime Business Knowledge
Nonprofit Case: Wireless Inventory Management at DartmouthâÇôHitchock Medical Center
Analysis Using Spreadsheets: Calculation of Labor Savings at SunWest Foods
Enterprise Information Systems
Chapter 10 Link Library
Quick Look at Chapter 10
ERP Gives Under Armour an Edge on Nike
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Enterprise Systems
Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Collaborative Planning, Forecasting, and Replenishment (CPFR)
Customer Relationship Management (CRM)
Knowledge Management (KM)
Business Case: ERP Helps Productivity at Northern Digital Inc
Nonprofit Case: Arbor Day Foundation Implements Constituent Relationship Management System
Analysis Using Spreadsheets:Assessing the Value of EâÇôCRM
Business Intelligence and Decision Support
Chapter 11 Link Library
Quick Look at Chapter 11
DIRECTV Gets Rave Reviews with Operational BI
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
Business Intelligence (BI) for Profits and Nonprofits
BI Architecture, Analytics, Reporting, and Data Visualization
Data, Text, and Web Mining
Decision Making Processes
Decision Support Systems (DSS)
Mobile Intelligence: Convergence of Mobile Computing and BI
Business Case: BIâÇôSupported Budgeting, Planning, and Control at McNICHOLS
Nonprofit Case: EuResist Applies ModelâÇôBased DSS to HIV Research
Analysis Using Spreadsheets:Making the Business Case for BI
Managing IT, Business Processes, and Social/Ecology Responsibility
IT Strategic Planning
Chapter 12 Link Library
Quick Look at Chapter 12
AstraZeneca Outsources R&D, Manufacturing, and IT
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
IT Strategies
Corporate and IT Governance
Aligning IT with Business Strategy
IT Strategic Planning Process
IT Outsourcing Strategies
Business Case: KimberlyâÇôClark Maps IT to its Global Business Plan
Nonprofit Case: Health Information Exchange at UMass Memorial
Analysis Using Spreadsheets: Total Cost of Ownership (TCO): Comparison of 3rd Party Offshoring to CompanyâÇôOwned Offshoring
IS Development and Business Process Management
Chapter 13 Link Library
Quick Look at Chapter 13
Redesigning the Organization Process by Process
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
IT Architecture Plan
IS Design and Development
IT Project Management
IT Redesigns Business Processes
Business Process Management
Business Case: 98% of CEOs Believe Their Business Model Will Change Extensively
Nonprofit Case: Using BPM to Anticipate Disasters and Limit the Consequences
Analysis Using Spreadsheets: BPM ROI
Global Ethics, Ecology, and Social Responsibility
Chapter 14 Link Library
Quick Look at Chapter 14
ZeroâÇôCarbon Data Centers: A Global Action Plan
For Class Discussion and Debate
Scenario for Brainstorming and Discussion
Debate issue
IT Ethical Responsibilities
Information and Connectivity Overload
For the Social Good
Reducing ComputingâÇÖs Global Carbon Footprint
Business Case: Responsibility Improves and Protects the Bottom Line
Nonprofit Case: Green IT
Analysis Using Spreadsheets: Global Ecology ROI
Table of Contents provided by Publisher. All Rights Reserved.

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