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Information Technology for Management: Transforming Organizations in the Digital Economy, 6th E...

ISBN: 9780471787129 | 0471787124
Edition: 6th
Format: Hardcover
Publisher: WILEY
Pub. Date: 3/1/2007

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SummaryTable of ContentsAuthor Biography
Thoroughly Updated Sixth Edition! Social networks are transforming how people communicate, work, and play. This comprehensive new edition highlights this new technology and scores of others that are changing how organizations operate and compete in the current global environment. The cover depicts two examples of social network. The larger image is a visualization of the trust relationships in a web-based social network. The smaller figures are default avatars from Second Life, a multi-layered, 3D virtual world that is imagined, created, and ow... MORE
IT In the Organization
IT Support of Organizational Performancep. 1
Chip War: Intel versus AMDp. 2
Doing Business in the Digital Economyp. 3
Business Pressures, Organizational Performance and Responses, and IT Supportp. 11
Information Systems and Information Technologyp. 16
The Adaptive, Agile, Real-Time Enterprisep. 18
Information Technology Developm... MOREp. 21
Why Should You Learn About Information Technology?p. 25
Plan of the Bookp. 26
Managerial Issuesp. 26
Dartmouth College Goes Wirelessp. 32
A Digital Hospital Increases Performance and Saves Livesp. 33
Porter's Modelsp. 35
Information Technologies: Concepts and Managementp. 38
Building an E-Business at FedEx Corporationp. 39
Information Systems: Concepts and Definitionsp. 41
Classification and Types of Information Systemsp. 42
How IT Supports People and Organizational Activitiesp. 51
How IT Supports Supply Chains and Enterprise Systemsp. 54
Information Systems Infrastructure and Architecturep. 56
Emerging Computing Environments: SaaS, SOA, and Morep. 58
Managerial Issuesp. 64
E-Commerce Supports Field Employees at Maybellinep. 70
How TrueCredit Utilizes SOA to Build Fast, Reliable Applicationsp. 71
Build-to-Order Productionp. 74
Basics of Supply Chainsp. 76
IT Infrastructure
Data Management: Data, Databases, and Warehousingp. 78
Finding Diamonds by Data Mining At Harrah'sp. 79
Data Management: A Critical Success Factorp. 81
File Managementp. 87
Databases and Database Management Systemsp. 91
Creating Databasesp. 96
Data Warehousingp. 99
Marketing Databases in Actionp. 105
Web-Based Data Management Systemsp. 107
Managerial Issuesp. 109
Homeland Security Data Integrationp. 115
Precision Buying, Merchandising, and Marketing at Searsp. 115
Networking: Discovery, Communication, Collaborationp. 118
Super Bowl XXXIX Collaboration Portalp. 119
Network Computing-Overview and Driversp. 120
Discovery, Search, and Customized Deliveryp. 129
Communicationp. 135
Messaging and Collaborationp. 144
Social and Ethical Issuesp. 151
Managerial Issuesp. 152
Dresdner Kleinwort Wasserstein Uses Wiki for Collaborationp. 157
Converged Networks Support Complex and Global Business Relationshipsp. 158
The Future of Networking Infrastructurep. 161
The Web Revolution
E-Business and E-Commercep. 164
Dell Is Using E-Commerce for Successp. 165
Overview of E-Business and E-Commercep. 167
Major EC Mechanismsp. 174
Business-to-Consumer Applicationsp. 176
B2B Applicationsp. 183
Major Models of E-Business: From E-Government to C2Cp. 186
E-Commerce Support Services: Advertising, Payment, and Order Fulfillmentp. 189
Ethical and Legal Issues in E-Businessp. 196
Managerial Issuesp. 199
From Paper to E-Payments: The Story of Wells Fargo Home Mortgagep. 205
E-Commerce Improves Inventory Control at Hi-Life Corporationp. 206
Mobile, Wireless, and Pervasive Computingp. 209
Food Lion Excels with Wireless Technologiesp. 210
Mobile Computing and Commerce; Overview, Benefits, and Driversp. 211
Mobile Applications in Financial Servicesp. 218
Mobile Shopping, Advertising, and Content-Providingp. 220
Mobile Enterprise and Interbusiness Applicationsp. 223
Mobile Consumer Services and Entertainmentp. 229
Location-Based Services and Commercep. 231
Pervasive Computingp. 237
Managerial Issuesp. 246
Hertz Goes Wirelessp. 252
Washington Township Fire Department Goes Wirelessp. 253
Organi- zational Applications
Transaction Processing, Functional Applications, and Integrationp. 257
Wireless Inventory Management System at Dartmouth-Hitchcock Medical Centerp. 258
Functional Information Systemsp. 260
Transaction Processing Information Systemsp. 261
Managing Production/Operations and Logisticsp. 267
Managing Marketing and Sales Systemsp. 270
Managing the Accounting and Finance Systemsp. 276
Managing Human Resources Systemsp. 282
Integrating Functional Information Systemsp. 286
How IT Supports Compliancep. 289
Managerial Issuesp. 291
Dollar General Uses Integrated Softwarep. 296
Musco Food Uses IT to Improve Sales and Operationsp. 297
Enterprise Systemsp. 300
Chevrontexaco Modernized its Supply Chain with ITp. 301
Essentials of Enterprise Systems and Supply Chainsp. 302
Supply Chain Challengesp. 305
Supply Chain Opportunitiesp. 307
Business Value of Enterprise Systemsp. 313
Enterprise Resource Planning Systemsp. 314
Business Process Managementp. 322
Product Life Cycle Managementp. 327
Customer Relationship Managementp. 330
Managerial Issuesp. 335
ERP Helps Productivity at Northern Digital Inc.p. 340
QVC Provides Superb CRMp. 341
Interorganizational and Global Information Systemsp. 344
Limited Brands Creates a Superb Supply Chainp. 345
Interorganizational Activities and Order Fulfillmentp. 346
Interorganizational Information Systems and Virtual Corporationsp. 350
Global Information Systemsp. 352
Facilitating IOS and Global Systems: From Demand-Driven Networks to RFIDp. 358
Interorganizational Information Integrationp. 367
Partner Relationship Management and Collaborative Commercep. 368
Managerial Issuesp. 372
How Volkswagen Runs Its Supply Chain in Brazilp. 376
How UNICEF Manages Its Global ITp. 377
Electronic Data Interchange (EDI)p. 380
Extranets, XML, and Web Servicesp. 384
Managerial and Decision Support Systems
Knowledge Managementp. 388
Knowledge Management at Infosys Technologiesp. 389
Introduction to Knowledge Managementp. 390
Organizational Learning and Memoryp. 394
Knowledge Management Activitiesp. 396
Approaches to Knowledge Managementp. 399
Information Technology in Knowledge Managementp. 400
Knowledge Management Systems Implementationp. 402
Roles of People in Knowledge Managementp. 410
Ensuring Success of KM Effortsp. 412
Managerial Issuesp. 416
Data Sharing That's Saving Livesp. 421
Buckman Labs Improves Global Knowledge Sharingp. 423
Business Intelligence and Corporate Performance Managementp. 427
Toyota uses Business Intelligence to Excelp. 428
A Framework for Business Intelligence: Concepts and Benefitsp. 429
Business Analytics, Online Analytical Processing, Reporting, and Queryingp. 435
Data, Text, Web Mining, and Predictive Analyticsp. 441
Data Visualization, Geographical Information Systems, and Virtual Realityp. 447
Real-Time Business Intelligence and Competitive Intelligencep. 454
Business (Corporate) Performance Management, Scorecards, and Dashboardsp. 457
Managerial Issuesp. 463
Lexmark International Improves Operations with BIp. 470
State Governments Share Geospatial Informationp. 471
Management Decision Support and Intelligent Systemsp. 474
New Balance Makes Sure That Shoes Fitp. 475
Managers and Decision Makingp. 476
Decision Support Systems: For Individuals, Groups, and the Enterprisep. 482
Intelligent Support Systems: The Basicsp. 491
Expert Systemsp. 494
Other Intelligent Systemsp. 498
Automated Decision Support (ADS)p. 503
Managerial Issuesp. 506
A DSS Reshapes the Railway in the Netherlandsp. 513
Singapore and Malaysia Airlines Intelligent Systemsp. 514
Implementing and Managing IT
IT Strategy and Planningp. 517
Boeing's IT Strategic Alignment: The Early Engagement Systemp. 518
IT Strategic Alignmentp. 520
Competitive Forces Modelp. 521
Value Chain Modelp. 527
Strategic Resources and Capabilitiesp. 529
IT Planningp. 531
Interorganizational and International IT Planningp. 538
Managing the IS Departmentp. 542
Managerial Issuesp. 547
Verizon and Rivio Use the Web to Offer Big Benefits for Small Businessesp. 553
Scenario Planning at National City Bank Aligns IT with Business Planningp. 554
Information Technology Economicsp. 557
Justifying IT Investment in the State of Iowap. 558
Financial and Economic Trends and the Productivity Paradoxp. 559
Evaluating IT Investment: Benefits, Costs, and Issuesp. 563
Methods for Evaluating and Justifying IT Investmentp. 570
IT Economics Strategies: Chargeback and Outsourcingp. 574
Economic Aspects of IT and Web-Based Systemsp. 580
Managerial Issuesp. 584
How American Express Makes Superb Investment Decisionsp. 588
Outsourcing Its IT, Kone Is Focusing on Its Core Competenciesp. 589
Acquiring IT Applications and Infrastructurep. 592
How Sterngold Acquired an E-commerce Systemp. 593
The Landscape and Framework of IT Application Acquisitionp. 594
Identifying, Justifying, and Planning IT Systems Applications (Step 1)p. 597
Acquiring IT Applications: Available Options (Step 3)p. 599
Outsourcing, Application Service Providers, and Utility Computingp. 603
Selecting an Acquisition Approach and Other Implementation Issuesp. 606
Connecting to Databases, Enterprise Systems, and Business Partners: Integration (Step 4)p. 608
Business Process Redesignp. 610
Managerial Issuesp. 613
Web Services Give Merrill's Legacy Systems New Life in the Web Worldp. 618
NCBJ Achieves a 500 Percent-Plus ROI by Rebuilding Its IT Infrastructurep. 619
Securityp. 622
Security Failure Moves Stock Price at Choicepointp. 623
Securing the Enterprisep. 625
IS Vulnerabilities and Threatsp. 632
Fraud and Computer Crimesp. 635
IT Security Management Practicesp. 638
Network Securityp. 642
Internal Control and Compliance Managementp. 645
Business Continuity and Disaster Recovery Planningp. 647
Implementing Security: Auditing and Risk Managementp. 649
Computer Forensicsp. 651
Managerial Issuesp. 653
Preventing and Detecting Operational Risk Caused by Employeesp. 659
Accounting Fraud at NEC Leads to Five-Year Earnings Restatementp. 660
Impacts of IT on Individuals, Organizations, and Societyp. 663
Movie Piracyp. 664
Perspectives on IT Impactsp. 664
IT Is Eliminating the Barriers of Time, Space, and Distancep. 666
Information Is Changing from a Scarce Resource to an Abundant Resourcep. 671
Machines Are Performing Functions Previously Performed by Humansp. 676
Information Technology Urges People to Reexamine Their Value Systemsp. 681
Conclusionp. 687
Managerial Issuesp. 687
The Distributed Megachurchp. 692
RFID for Consumer Productsp. 693
Glossaryp. G-1
Hardwarep. T1.1
Softwarep. T2.1
Data and Databasesp. T3.1
Telecommunicationsp. T4.1
The Internet and the Webp. T5.1
A Technical View of System Analysis and Designp. T6.1
Company Indexp. C-1
Name Indexp. N-1
Subject Indexp. S-1
Table of Contents provided by Ingram. All Rights Reserved.
Dr. Efraim Turban obtained his M.B.A. and Ph.D. degrees from the University of California, Berkeley. His industry experience includes eight years as an industrial engineer, three of which were spent at General Electric Transformers Plant in Oakland, California. He also has extensive consulting experience to small and large corporations as well as to governments. In his over thirty years of teaching, Professor Turban has served as Chaired Professor at Eastern Illinois University, and as Visiting Professor at City University of Hong Kong, Nanyang Technological University in Singapore, and University of Science and technology in Hong Kong. He has also taught at UCLA, USC, Simon Fraser University, Lehigh University, California State University, Long Beach, and Florida International University.

Dr. Turban was a co-recipient of the 1984/85 National Management Science Award (Artificial Intelligence in Management). In 1997 he received the Distinguished Faculty Scholarly and Creative Achievement Award at California State University, Long beach.
Dr. Turban has published over 110 articles in leading journals including the following: Management Science, MIS Quarterly, Operations research, Journal of MIS, Communications of the ACM, International Journal of Electronic Commerce, Information Systems Frontiers, Decision Support Systems, International Journal of Information Management, Heuristics, Expert Systems with Applications, International Journal of Applied Expert Systems, Journal of Investing, Accounting, Management and Information Systems, Computers and Operations research, Computers and Industrial Engineering, IEEE Transactions on Engineering Management, Omega, International Journal of Electronic Commerce, and Electronic Markets. He has also published 23 books, including best seller such as Neural Networks: Applications in Investment and Financial Services (2nd edition) (co-editor with R. Trippi), Richard D. Irwin, 1996; Decision Support Systems and Business Intelligence (Prentice Hall, 8th edition, 2007); Expert Systems and Applied Artificial Intelligence, (MacMillan Publishing co., 1992), Electronic Commerce: A Managerial Approach, 5th edition, (Prentice Hall, 2008), Introduction to Information Technology 4th edition (Wiley, 2007), and Introduction to Electronic Commerce (Prentice Hall, 2003). His newest book, Business Intelligence (Prentice Hall) is coming in 2007.

Professor Turban is a Visiting Scholar with the Pacific Institute for Information Systems Management College of Business University of Hawaii at Manoa, His major research interests include electronic commerce, strategy, and implementation.

Dr. Dorothy Leidner is the Randall W. and Sandra Ferguson Professor of Information Systems and Director of the Center for Knowledge management at Baylor University. Prior to rejoining the Baylor faculty, she was associate professor at INSEAD and at Texas Christian University. She has also been visiting Professor at Instituto tecnologico y des Estudios Superiores de Monterrey, Mexico, at the Institut d' Administration Des Entreprises at the Universite de caen, Frande, and at Southern Methodist University. Dr. Leidner received her Ph.D. in Information Systems from the University of Texas at Austin, where she also obtained her M.B.A. and her B.A. in Plan II. Dr. Leidner's research has been published in a variety of journals, such as MIS Quarterly, Information Systems, Decision Sciences, Decision Support Systems, and Organization Science. She has received best-paper awards in 1993 from the Hawaii International Conference on Systems Sciences, in 1995 from MIS Quarterly, and in 1999 from the Academy of Management. She is currently serving as co-editor of the Journal Data Base for Advances in Information Systems. She is also an associate editor for MIS Quarterly and a senior editor for the Journal of Strategic Information Systems, and is on the editorial board of MISQ Executive.

Dr. Ephraim R. McLean earned his Bachelor of Mechanical Engineering degree from Cornell University in 1958. After brief service in the U.S. Army Ordinance Corps, he worked for the Procter & Gamble Co. for seven years, first in manufacturing management and later as a computer systems analyst. In 1965, he left P&G and entered the Sloan School of Management at the Massachusetts Institute of Technology, obtaining his master's degree in 1967 and his doctorate in 1970.

While at M.I.T., he began an interest in the application of computer technology to medicine, working on his dissertation at the Lacey Clinic in Boston. While there, he was instrumental in developing the Lahey Clinic Automated Medical History System. During the Same period, he served as an instructor at M.I.T and also assisted in the preparation of the books The Impact of Computers on Management (MIT Press, 1967), the Impact of Computes on Collective Bargaining (MIT Press, 1969), and Computers in Knowledge-Based Fields (MIT Press 1970),. While at M.I.T., he was elected to Sigma XI, the scientific research society.

Dr. McLean left .I.T. and joined the faculty of the Anderson Graduate School of Management at The University of California, Los Angeles (UCLA) in winter 1970. He was the founding Director of the Information Systems research Program and the first Chairman of the Information Systems ar4ea, both within the Anderson Graduate School of Management. In fall 1987, he was named to the George E. Smith Eminent Scholar's Chair in the Robinson College of Business at Georgia State University in Atlanta; in 2002, was appointed Regent's Professor in the University System of Georgia.

Dr. James C. Wetherbe is Stevenson Chair of Information Technology at Texas Tech University as well as Professor of MIS at the University of Minnesota where he directed the MIS research Center of 20 years. he is internationally known as a dynamic and entertaining speaker, author, and leading authority on the use of computers and information systems to improve organizational performance and competitiveness. He is particularly appreciated for his ability to explain complex technology in straightforward, practical terms that can be strategically applied by both executives and general management.

Dr. McLean has published over 125 articles in such publications as the Harvard Business review, Sloan Management review, California Management Review, Communications of the ACM, MIS Quarterly, Information Systems Research, Management Science, Journal of MIS, Information & Management, DATABASE, InformationWeek, DATAMATION, computer World, and the Proceedings of ICISA. HICSS, and AMCIS. He is the co-author (with John Soden of Mckinsey & co.) of Strategic Planning for MIS (Wiley Interscience, 1977), co-editor of a book of programs entitled APL Applications in Management (UCLA, 1981), and co-editor of The Management of Information Systems (Dryden Press, 2nd ed., 1994). He was a founding associate editor for research of the MIS Quarterly, and for seven years the senior co-editor of the DATA BASE for Advances in Information Systems.

He has served four times on the national executive Council of the Society for Information Management (SIM). In 1980, he co-chaired the organizing committee for the International Conference on Information Systems (ICIS) and was Conferences Co-chairman in 1981 in Cambridge, MA; Conference Chairman in 1986 in San Diego, CA; and Conference Co-Chairman in 1997 in Atlanta, CA. He is currently the Executive Director of the ICIS and of the Association for Information Systems (AIS) of which he was one of the founding members. In 1999, he was named a fellow of the AIS, one of the first in the world so honored. In 2003, he was named IS Educator of the Year by the Special Interest Group on Education of the Association for Information technology Professionals (AITP).

Dr. Wetherbe is the author of 18 highly regarded books and is quoted often in leading business and information systems journals. He has also authored over 200 top dozen information technology consultants, and is the first recipient of the MIS Quarterly Distinguished Scholar Award. He has also served on the Faculties of the University of Memphis, where he was Fed Ex Professor and Director of the Center for Cycle Time Research, and the University of Houston.

Dr. Wetherbe received his Ph.D. from Texas Tech University.



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