Improving Performance : How to Manage the White Space on the Organization Chart
ISBN: 9781118143704 | 1118143701
Edition: 3rdFormat: Hardcover
Publisher: Jossey-Bass
Pub. Date: 12/11/2012
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Part One lays out the framework for Improving Performance, including viewing organizations as systems and introducing the three levels of Performance: Organization, Process, and Job/Performer. Part Two digs deep into the what and how of the Three Levels. Part Three shows how to apply the Three Levels of Performance, including: · Linking Performance to Strategy · Moving from annual programs to sustained Performance Improvement · Diagnosing and improving performance case study · ... MORE
List of Figures and Tables v
Foreword ix
Preface xi
The Authors xvii
PART ONE: A FRAMEWORK FOR IMPROVING PERFORMANCE 1
1 Viewing Organizations as Systems 3
2 Three Levels of Performance: Organization, Process, and Job/Performer 12
PART TWO: EXPLORING THE THREE LEVELS OF PERFORMANCE 27
3 The Organization Level of Performance 29
4 The Process Level of Performance 42
5 The Job/Performer Level of Performance 62
PART THREE: APPLYING THE THREE LEVELS OF PERFORMANCE 75
... MOREGeary Rummler, a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training.
Alan Brache, cofounder of the Rummler-Brache Group, focuses his consulting and writing on a methodology for resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes.
The Rummler-Brache Group, exclusive owner of the trademarked Rummler-Brache methodology, is a consulting and training firm specializing in process improvement and management. Rummler-Brache employs a wide range of interventions that span the delivery spectrum?from "do it for you" hands-on consulting, all the way to "do it with you" coaching and facilitation. A key differentiator is our core competency: we transfer the knowledge and technology you need to become self-sufficient at delivering business results through performance improvement projects. For more information, please visit www.RummlerBrache.com or call 800-992-8849.
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