9780787963781

Why is the gap so great between our hopes, our intentions, even our decisions-and what we are actually able to bring about? Even when we are able to make important changes-in our own lives or the groups we lead at work-why are the changes are so frequently short-lived and we are soon back to business as usual? What can we do to transform this troubling reality?In this intensely practical book, Harvard psychologists Robert Kegan and Lisa Laskow Lahey take us on a carefully guided journey designed to help us answer these very questions. And not just generally, or in the abstract. They help each of us arrive at our own particular answers that can solve the puzzling gap between what we intend and what we are able to accomplish. How the Way We Talk Can Change the Way We Work provides you with the tools to create a powerful new build-it-yourself mental technology.

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Robert Kegan, Ph.D., is the William and Miriam Meehan Professor of Adult Learning and Professional Development at the Harvard Graduate School of Education, and author of The Evolving Self and In Over Our Heads. Lisa Laskow Lahey, Ed.D., is research director of the Change Leadership Project at the Harvard University Graduate School of Education.

Acknowledgments

ix

Introduction: What Do You Really Want... and What Will You Do to Keep from Getting It?

1

(10)

Part One: The Internal Languages: Building the New Machine

11

(78)

From the Language of Complaint to the Language of Commitment

13

(20)

From the Language of Blame to the Language of Personal Responsibility

33

(14)

From the Language of New Year's Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change

47

(20)

From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change

67

(22)

Part Two: The Social Languages: Maintaining and Upgrading the Machine

89

(58)

From the Language of Prizes and Praising to the Language of Ongoing Regard

91

(12)

From the Language of Rules and Policies to the Language of Public Agreement

103

(18)

From the Language of Constructive Criticism to the Language of Deconstructive Criticism

121

(26)

Part Three: Carrying on the Work

147

(82)

Running the Internal Languages

149

(38)

Running the Social Languages

187

(42)

Epilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age

229

(6)

The Authors

235

(2)

Index

237

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How the Way We Talk Can Change the Way We Work : Seven Languages for Transformation

How the Way We Talk Can Change the Way We Work : Seven Languages for Transformation

078796378X

Summary

Author Biography

Table of Contents

Supplemental Materials

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