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Health Care Operations and Supply Chain Management

This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations.

Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance.

Health Care Operations and Supply Chain Management contains:

• Leading edge concepts and techniques
• Real-life data and actual examples from health care settings to underscore the main concepts in the text
• Instruction in the use of Microsoft Excel for health care operations and supply side management

The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.

Finance and Operations

Income Statement/Operating Statement

Balance Sheet

Statement of Cash Flows

Basic Financial Ratios and Metrics

Time Value of Money

Break-even Analysis

Crossover Analysis

Chapter 3 Managerial Accounting Aspects of Health Care Operations and Supply Chain Management

Managerial Aspects

Managerial Accounting

Activity-Based Costing

Behind the Scenes: Cost Drivers at Hospitals

Part 2 Process Design and Analysis of Health Care Operations

Chapter 4 Data and Statistical Tools for Health Care Operations Improvement

Descriptive Statistics for Describing Data Sets

Graphical Methods of Data Description

Numerical Methods of Data Description

Hypothesis Testing: Analyzing the Difference of Two Means

Pareto Analysis

Box-and-Whiskers Plots

Tornado Diagrams and Sensitivity Analysis

Chapter 5 Problem Solving and Decision-Making Tools in Health Care Operations

How Legal Decision Makers Use Decision Models

Framing the Problem

Components of a Decision-Making Problem

Payoff Tables

Decision-Making Criteria without Probability Assessments

Decision-Making Criteria with Probability Assessments

Expected Value of Perfect Information

Modeling

Decision Trees

Chapter 6 Simulation

Introduction

Process Flows

Probability Distributions

Random Number Generation

Discrete-Event versus Continuous Simulation

Monte Carlo Simulation

Agent-Based Simulation

Simulation in Health Care

Queuing Analysis

Chapter 7 Process Improvement and Patient Flow

Introduction

Process Mapping

Value Stream Mapping

Use of Maps and Charts in Health Care

Staffing

Workload Management

Productivity and Efficiency Analysis

Common Health Care Productivity and Efficiency Measures

Improving Productivity and Efficiency

MiniCase: Improving Process Flow to Improve Service-Level Performance Statistics

Chapter 8 Facility Layout

Introduction

Layout Considerations

Types of Layouts

Muther Diagrams

Workload Management

Evaluating Different Types of Layouts

Basics of Optimization

Optimization Using Excel Solver

Optimizing Facility Layout and Design

Part 3 Managing Health Care Operations Quality

Chapter 9 Managing Quality in a Health Care Setting

What Is Service Quality?

Quality Planning, Control, and Improvement

Quality and Financial Performance

Seven Tools for Quality Control

Brief Example of x-Bar Control Chart Construction

Six Sigma Concepts

Six Sigma and Lean

MiniCase: Delayed Room Cleaning Dilemma

Chapter 10 Quality Control and Improvement

Design of Quality Control Systems

Process Quality Control

Variables Control

Using Control Charts

Process Capability

Total Quality Management and Continuous Improvement

International  Organization for Standardization Certification

Malcolm Baldrige Award

Part 4 Planning and Controlling Health Care Operations

Chapter 11 Lean Concepts in Health Care

Introduction

What Is Lean?

Controlling Waste

Controlling Flow with a Kanban System

Kaizen Events

Value Stream Mapping

Measures and Tools

Adverse Effects of Becoming Too Lean

MiniCase: Using Lean Concepts to Improve Inpatient Care

Chapter 12 Forecasting for Health Care Management

Analyzing Data Using Time Series and Regression Models

Linear and Nonlinear Trends

Seasonality in Data

Naive Forecasting

Moving Averages

Weighted Moving Averages

Exponential Smoothing

Autocorrelation

Regression as a Forecasting Technique

Multiple Regression Model

Measuring Accuracy

Measuring Forecasting Errors

Chapter 13 Project Management

Introduction

Role of Project Manager

Objectives and Trade-Offs

Planning and Control in Projects

Project Scheduling

Critical Path Method

Gantt Charts

Program Evaluation and Review Technique

Implementation

MiniCase: Implementing Electronic Medical Records at St. Hampton’s Hospital

Chapter 14 Aggregate Planning, Scheduling, and Capacity Management in Health Care

Aggregate/Central Planning

Resource Planning and Control

Scheduling and Capacity Management

Workforce Scheduling

Dispatching Rules

Job Sequencing

Johnson’s Rule

Service Facility Location Analysis

Center of Gravity Method

Chapter 15 Inventory Management

Introduction

Purpose of Inventories

Costs of Inventories

Economic Order Quantity

Independent versus Dependent Demand

Periodic Review Systems

Continuous Review Systems

ABC Inventory Management

Inventory Management Technology

Index