FREE SHIPPING BOTH WAYS
ON EVERY ORDER!
LIST PRICE:
$90.72
Sorry, this item is currently unavailable.
A Guide to Customer Service Skills for the Help Desk Professional
ISBN: 9780760072622 | 0760072620
Edition: 1st Format: Paperback
Publisher: Cengage Learning
Pub. Date: 11/16/1999
Why Rent from Knetbooks?
Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!
Top 5 reasons to order all your textbooks from Knetbooks:
- We have the lowest prices on thousands of popular textbooks
- Free shipping both ways on ALL orders
- Most orders ship within 48 hours
- Need your book longer than expected? Extending your rental is simple
- Our customer support team is always here to help
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
| Achieving High Customer Satisfaction | |
| Developing Strong Listening and Communication Skills | |
| Winning Telephone Skills | |
| Technical Writing Skills for Support Professionals | |
| Handling Difficult Customer Situations | |
| Solving and Preventing Problems | |
| Business Skills for Technical Professionals | |
| Teams and Team Players in a Help Desk Setting | |
| ... MORE | |
| Appendix: Help Desk Resources | |
| Table of Contents provided by Publisher. All Rights Reserved. |
