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This clear and engaging book explains the basic psychological concepts of group dynamics with a focus on their application with teams in the workplace. Grounded in psychology research but with a very practical focus on organizational behavior issues, this book helps readers understand and participate in teams more effectively in day-to-day work.
Key Features
-Basic group dynamics concepts, such as goals, norms, cooperation, and communication examined
-Examines basic group dynamics concepts, such as goals, nor... MORE
-Discusses the organizational context of teams-including the impacts of organizational culture, virtual teamwork, rewarding teams, and team building
-An appendix contains tools and advice to help students in project teams
-(New!)This text is appropriate for students enrolled in courses on teams or group dynamics in psychology, business, or other related fields.
"The author’s analysis is very up-to-date, for he includes chapters on very recent analyses of teams, such as questions of diversity and teams-communicating-via-computers. . . . The book’s key strength is its aim to help students and professionals better understand the groups to which they belong by reviewing key concepts in the area of groups." -Donelson R. Forsyth
| Acknowledgments | |
| Introduction | |
| Characteristics of Teams | |
| Understanding Teams | |
| Learning Objectives | |
| Defining Groups and Teams | |
| Purposes and Types of Teams | |
| Why Organizations Are Using Teams | |
| History of Teams and Group Dynamics | |
| Summary | |
| Team Leader's Challenge 1 | |
| ... MORE | |
| Defining Team Success | |
| Learning Objectives | |
| Nature of Team Success | |
| Conditions for Team Success | |
| Characteristics of Successful Teams | |
| Using Teams in the Workplace | |
| Summary | |
| Team Leader's Challenge 2 | |
| Activity: Understanting Team Success | |
| Processes of Teamwork | |
| Team Beginnings | |
| Learning Objectives | |
| Stages of Teamwork | |
| Group Socialization | |
| Team Goals | |
| Group Norms | |
| Application: Jump-Starting Project Teams | |
| Summary | |
| Team Leader's Challenge 3 | |
| Survey: Attitudes Toward Teamwork | |
| Activity: Observing Team Norms | |
| Understanding the Basic Team Processes | |
| Learning Objectives | |
| Motivation | |
| Group Cohesion | |
| Team Roles | |
| Task and Social Behaviors | |
| Team Adaptation and Learning | |
| Summary | |
| Team Leader's Challenge 4 | |
| Activity: Observing Task and Social Behaviors | |
| Cooperation and Competition | |
| Learning Objectives | |
| Teamwork as a Mixed-Motive Situation | |
| Why Are People in Teams Competitive? | |
| Problems With Competition | |
| Benefits of and Problems With Cooperation | |
| Application: Encouraging Cooperation | |
| Summary | |
| Team Leader's Challenge 5 | |
| Survey: Cooperative, Competitive, or Individualistic Orientation | |
| Activity: Understanding Competitive Versus Cooperative Goals | |
| Communication | |
| Learning Objectives | |
| Communication Process | |
| Flow of a Team's Communications | |
| Building Trust | |
| Facilitating Team Meetings | |
| Communication Skills for Team Meetings | |
| Summary | |
| Team Leader's Challenge 6 | |
| Activity: Observing Communication Patterns in a Team | |
| Issues Teams Face | |
| Managing Conflict | |
| Learning Objectives | |
| Conflict Is Normal | |
| Sources of Conflict | |
| Impact of Conflict | |
| Conflict Resolution Approaches | |
| Negotiation, Mediation, and Arbitration | |
| Managing Team Conflicts | |
| Summary | |
| Team Leader's Challenge 7 | |
| Survey: Conflict Resolution Styles | |
| Activity: Observing Conflict Resolution Styles | |
| Power and Social Influence | |
| Learning Objectives | |
| Definitions of Power and Social Influence | |
| Types of Power | |
| Power Dynamics | |
| Empowerment | |
| Application: Acting Assertively | |
| Summary | |
| Team Leader's Challenge 8 | |
| Activity: Using Power Styles - Passive, Aggressive, and Assertive | |
| Decision Making | |
| Learning Objectives | |
| Value of Group Decision Making | |
| Approaches to Group Decision Making | |
| Decision-Making Problems | |
| Decision-Making Techniques | |
| Application: Consensus Decision Making | |
| Summary | |
| Team Leader's Challenge 9 | |
| Activity: Consensus Decision Making | |
| Leadership | |
| Learning Objectives | |
| Alternative Designs of Leadership for Teams | |
| Approaches to Leadership | |
| Situational Leadership Theory | |
| Self-Managing Teams | |
| Application: The Functional Approach to Leading Teams | |
| Summary | |
| Team Leader's Challenge 10 | |
| Survey: Leadership Styles | |
| Activity: Observing the Leader's Behavior | |
| Problem Solving | |
| Learning Objectives | |
| Approaches to Prolem Solving | |
| Descriptive Approach: How Groups Solve Problems | |
| Functional Approach: Advice on Improving Group Problem Solving | |
| Prescriptive Approach: Rational Problem-Solving Model | |
| Problem-Solving Teams | |
| Application: Problem-Solving Techniques for Teams | |
| Summary | |
| Team Leader's Challenge 11 | |
| Activity: Using Problem-Solving Techniques | |
| Creativity | |
| Learning Objectives | |
| Creativity and Its Characteristics | |
| Individual Creativity | |
| Group Creativity | |
| Organizational Environment and Creativity | |
| Application: Group Creativity Techniques | |
| Summary | |
| Team Leader's Challenge 12 | |
| Activity: Comparing Different Creativity Techniques | |
| Diversity | |
| Learning Objectives | |
| The Nature of Diversity | |
| Causes of Diversity Problems | |
| Problem of Diversity | |
| Effects of Diversity | |
| Application: Managing Diversity | |
| Summary | |
| Team Leader's Challenge 13 | |
| Survey: Attitudes Toward Diversity | |
| Activity: Understanding Gender and Status Differences in a Team | |
| Organizational Context of Teams | |
| Team and Organizational Culture | |
| Learning Objectives | |
| Team Culture | |
| Defining Organizational Culture | |
| Dimensions of Organizational Culture | |
| Organizational Culture and Teamwork | |
| Transnational Teams | |
| Summary | |
| Team Leader's Challenge 14 | |
| Survey: Individualism-Collectivism | |
| Activity: Evaluating a Team's Culture | |
| Virtual Teams | |
| Learning Objectives | |
| Use of Communication Technologies | |
| Communication Impacts | |
| Team Impacts | |
| Selecting the Right Technology | |
| Challenge of Virtual Teams | |
| Summary | |
| Team Leader's Challenge 15 | |
| Activity: Developing Netiquette for Virtual Teams | |
| Evaluating and Rewarding Teams | |
| Learning Objectives | |
| Team Performance Evaluations | |
| Reward Systems | |
| Rewarding Individual Team Members | |
| Team and Organizational Reward Programs | |
| Relationship of Rewards to Types of Teams | |
| Summary | |
| Team Leader's Challenge 16 | |
| Survey: Individual Versus Team Rewards | |
| Activity: Evaluating and Rewarding a Project Team | |
| Team-Building and Team Training | |
| Learning Objectives | |
| What is Team-Building? | |
| Does Your Team Need Team-Building? | |
| Types of Team-Building Programs | |
| Team Training | |
| Types of Training | |
| Summary | |
| Team Leader's Challenge 17 | |
| Activity: Team Building | |
| Activity: Appreciative Inquiry of Teamwork | |
| Appendix: Guide to Student Team Projects | |
| Starting the Team | |
| Planning and Developing the Project | |
| Monitoring the Project and Maintaining Teamwork | |
| Performing Group Writing | |
| Wrapping Up and Completing the Project | |
| References | |
| Index | |
| About the Author | |
| Table of Contents provided by Ingram. All Rights Reserved. |