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Chapter 1 Understanding Facilitation
What Is Facilitation?
What Does a Facilitator Do?
What Do Facilitators Believe?
What Are Typical Facilitator Assignments?
Differentiating Between Process and Content
Core Practices Overview
What Does Neutral Mean?
How Assertive Can a Facilitator Be?
The Language of Facilitation
Starting a Facilitation
During a Facilitation
Ending a Facilitation
The Rules of Wording
Effective Note Taking
Focus on Questions
Ingrid Bens is a consultant and trainer whose special areas of expertise are facilitation skills, team building, conflict management, and employee and organizational change. Bens is the founder of both Participative Dynamics, a consulting firm located in Sarasota, Florida, and Facilitation Tutor, an on-line learning portal.