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Experiencing Intercultural Communication : An Introduction

ISBN: 9780072862898 | 0072862890
Edition: 2nd
Format: Paperback
Publisher: McGraw-Hill Humanities/Social Sciences/Languages
Pub. Date: 6/28/2004

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SummaryTable of Contents
This introductory text covers the core concepts of intercultural communication and offers students a basic skill-building framework designed to be used every day for communicating across cultures. By using the "building blocks" of the framework in different ways, students will understand the complexities of intercultural interaction and learn about other cultures as well as their relationships with their own culture.
... MORE
Prefacexv
PART I: Foundations of Intercultural Communication
Chapter 1 Studying Intercultural Communication
1(24)
The Peace Imperative
3(2)
The Economic Imperative
5(3)
The Workplace
5(1)
The Global Economy
6(2)
The Technological Imperative
8(3)
Technology and Human Communication
8(2)
Mobility and Its Effect on Communication
10(1)
The Demographic Imperative
11(6)
Changing U.S. Demographics
11(6)
Changing Immigration Patterns
17(1)
The Self-Awareness Imperative
17(1)
The Ethical Imperative
18(4)
Ethical Judgments and Cultural Values
18(2)
Becoming an Ethical Student of Culture
20(2)
Summary
22(1)
Building Intercultural Skills
22(1)
Activities
23(1)
Endnotes
23(2)
Chapter 2 Intercultural Communication: Building Blocks and Barriers
25(32)
Building Block 1: Culture
27(5)
Culture Is Learned
27(1)
Culture Involves Perception and Values
28(1)
Culture Is Shared
29(1)
Culture Is Expressed as Behavior
30(1)
Culture Is Dynamic and Heterogeneous
31(1)
Building Block 2: Communication
32(12)
Culture and Communication
35(10)
Communication, Cultural Worldviews, and Values
35(8)
Communication and Cultural Rituals
43(1)
Communication and Resistance to the Dominant Culture
44(1)
Building Block 3: Context
44(1)
Building Block 4: Power
45(8)
Barriers to Intercultural Communication
46(14)
Ethnocentrism
46(1)
Stereotyping
47(3)
Prejudice
50(1)
Discrimination
51(2)
Summary
53(1)
Building Intercultural Skills
54(1)
Activities
54(1)
Endnotes
55(2)
Chapter 3 History and Intercultural Communication
57(22)
From History to Histories
60(4)
Political, Intellectual, and Social Histories
60(1)
Family Histories
60(1)
National Histories
61(1)
Cultural Group Histories
62(1)
The Power of Other Histories
63(1)
History and Identity
64(8)
Histories as Stories
64(1)
Nonmainstream Histories
65(7)
Intercultural Communication and History
72(2)
Historical Legacies
74(2)
Summary
76(1)
Building Intercultural Skills
76(1)
Activities
77(1)
Endnotes
77(2)
Chapter 4 Identity and Intercultural Communication
79(35)
Understanding Identity
81(4)
Identities Are Created Through Communication
81(1)
Identities Are Created in Spurts
81(1)
Identities Are Multiple
82(1)
Identities Are Influenced by Society
82(2)
Identities Are Dynamic
84(1)
Identities Are Developed in Different Ways in Different Cultures
84(1)
Social and Cultural Identities
85(11)
Gender Identity
85(1)
Sexual Identity
86(1)
Age Identity
87(1)
Racial and Ethnic Identity
88(3)
Physical Ability Identity
91(1)
Religious Identity
91(1)
Class Identity
92(1)
National Identity
93(1)
Regional Identity
94(1)
Personal Identity
95(1)
Identity Development
96(6)
Minority Identity Development
96(2)
Majority Identity Development
98(2)
Characteristics of Whiteness
100(2)
Multicultural Identity
102(6)
Multiracial People
102(2)
Identity and Adaptation
104(2)
Living "On the Border"
106(1)
Post-Ethnicity
107(1)
Identity, Language, and Intercultural Communication
108(1)
Summary
109(1)
Building Intercultural Skills
110(1)
Activities
110(1)
Endnotes
111(3)
PART II: Intercultural Communication Processes
Chapter 5 Verbal Issues in Intercultural Communication
114(34)
The Study of Language
116(5)
The Components of Language
116(3)
Language and Perception
119(2)
Cultural Variations in Language
121(8)
Attitudes Toward Speaking, Writing, and Silence
122(1)
Variations in Communication Style
123(4)
Variations in Contextual Rules
127(2)
Communicating Across Differences
129(1)
Language and Power
130(8)
Language and Social Position
130(1)
Assimilation Strategies
131(1)
Accommodation Strategies
132(1)
Separation Strategies
133(1)
The "Power" Effects of Labels
134(4)
Moving Between Languages
138(7)
Multilingualism
138(3)
Translation and Interpretation
141(2)
Language Politics and Policies
143(2)
Summary
145(1)
Building Intercultural Skills
145(1)
Activities 146
Endnotes
146(2)
Chapter 6 Nonverbal Communication Issues
148(25)
Defining Nonverbal Communication
149(4)
Comparing Verbal and Nonverbal Communication
150(1)
What Nonverbal Behavior Communicates
151(2)
Cultural Variations in Nonverbal Behavior
153(10)
Nonverbal Codes
154(7)
Cultural Variation or Stereotype?
161(2)
Defining Cultural Space
163(6)
Cultural Identity and Cultural Space
164(3)
Changing Cultural Space
167(1)
The Dynamic Nature of Cultural Spaces
168(1)
Summary
169(1)
Building Intercultural Skills
170(1)
Activity
171(1)
Endnotes
171(2)
PART III: Intercultural Communication in Everyday Life
Chapter 7 Popular Culture and Intercultural Communication
173(20)
Popular Culture and Intercultural Communication
174(1)
What Is "Popular Culture"?
175(3)
Consuming and Resisting Popular Culture
178(3)
Consuming Popular Culture
178(2)
Resisting Popular Culture
180(1)
Representing Cultural Groups
181(4)
Migrants' Perceptions of Mainstream Culture
182(1)
Popular Culture and Stereotyping
183(2)
U.S. Popular Culture and Power
185(4)
Global Circulation of Images/Commodities
186(1)
Popular Culture from Other Cultures
187(1)
Cultural Imperialism
188(1)
Summary
189(1)
Building Intercultural Skills
190(1)
Activities
190(1)
Endnotes
191(2)
Chapter 8 Culture, Communication, and Conflict
193(24)
Characteristics of Intercultural Conflict
195(2)
Ambiguity
196(1)
Language Issues
196(1)
Contradictory Conflict Styles
197(1)
Conflict Types and Contexts
197(2)
Types of Conflict
197(1)
The Importance of Context
198(1)
Cultural Influences on Conflict Management
199(7)
Family Influences
199(1)
Two Approaches to Conflict
200(2)
Intercultural Conflict
202(1)
Gender, Ethnicity, and Conflict
203(1)
Religion and Conflict
204(1)
Value Differences and Conflict Styles
205(1)
Managing Intercultural Conflict
206(2)
Productive Versus Destructive Conflict
206(1)
Competitive Versus Cooperative Conflict
206(2)
Understanding Conflict and Society
208(5)
Social and Economic Forces
208(3)
Historical and Political Forces
211(2)
Summary
213(1)
Building Intercultural Skills
213(1)
Activity
214(1)
Endnotes
215(2)
Chapter 9 Intercultural Relationships in Everyday Life
217(30)
Benefits of Intercultural Relationships
219(2)
Challenges in Intercultural Relationships
221(4)
Differences in Communication Styles, Values, and Perceptions
221(1)
Negative Stereotypes
222(1)
Anxiety
222(1)
Affirming Another Person's Cultural Identity
223(1)
The Need for Explanations
224(1)
Foundations of Intercultural Relationships
225(8)
Similarities and Differences
226(1)
Cultural Differences in Relationships
227(6)
Relationships Across Differences
233(7)
Communicating in Intercultural Relationships
233(3)
Intercultural Dating
236(1)
Intercultural Marriage
237(2)
Internet Relationships
239(1)
Society and Intercultural Relationships
240(2)
Summary
242(1)
Building Intercultural Skills
243(1)
Activity
243(1)
Endnotes
244(3)
PART IV: Intercultural Communication in Applied Settings
Chapter 10 Intercultural Communication in Tourism Contexts
247(16)
Intercultural Communication and Tourism
250(5)
Attitudes of Hosts Toward Tourists
250(3)
Characteristics of Tourist-Host Encounters
253(2)
Cultural Learning and Tourism
255(1)
Communication Challenges in Tourism Contexts
255(4)
Social Norms and Expectations
255(2)
Culture Shock
257(2)
Language Challenges
259(1)
Social/Political Contexts of Tourism
259(1)
Summary
260(1)
Building Intercultural Skills
261(1)
Activities
261(1)
Endnotes
262(1)
Chapter 11 Intercultural Communication and Business
263(20)
The Domestic and Global Economy
264(2)
Domestic Growth
264(1)
Global Growth
265(1)
Power Issues in Intercultural Business Encounters
266(2)
Communication Challenges in Business Contexts
268(11)
Work-Related Values
268(3)
Quality Versus Efficiency
271(1)
Language Issues
272(2)
Communication Styles
274(1)
Business Etiquette
275(2)
Diversity, Prejudice, and Discrimination
277(2)
Social and Political Contexts of Business
279(1)
Summary
280(1)
Building Intercultural Skills
280(1)
Activities
280(1)
Endnotes
281(2)
Chapter 12 Intercultural Communication and Education
283(17)
Educational Goals
284(2)
Studying Abroad
286(1)
Culturally Specific Education
287(2)
Intercultural Communication in Educational Settings
289(4)
Roles for Teachers and Students
289(1)
Grading and Power
290(1)
Admissions, Affirmative Action, and Standardized Tests
291(2)
Communication, Education, and Cultural Identity
293(2)
Social Issues and Education
295(2)
Summary
297(1)
Building Intercultural Skills
297(1)
Activities
297(1)
Endnotes
298(2)
Chapter 13 Intercultural Communication and Health Care
300
The Importance of Communication in Health Care
301(3)
Intercultural Barriers to Effective Health Care
304(5)
Historical Treatments of Cultural Groups
304(2)
Prejudicial Ideologies
306(1)
Religion and Health Care
307(2)
Power in Communication About Health Care
309(4)
Imbalances of Power in Health Communication
309(1)
Health Care as a Business
310(1)
Intercultural Ethics and Health Issues
311(2)
Summary
313(1)
Building Intercultural Skills
313(1)
Activities
314(1)
Endnotes
314
GlossaryG-1
CreditsC-1
IndexI-1

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