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Essentials of Marketing

ISBN: 9780078028885 | 0078028884
Edition: 13th
Format: Paperback
Publisher: McGraw-Hill/Irwin
Pub. Date: 9/20/2011

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SummaryTable of Contents
This book is about marketing and marketing strategy planning. At its essence, marketing strategy planning is about figuring out how to do a superior job of satisfying customers. This author team takes that point of view seriously and believes in practicing what they preach. Instructors and students can trust that this new edition of Essentials of Marketing13e and all of the other teaching and learning materials that accompany it will satisfy every instructor and students' needs. Building on Pioneering Strengths This author team pioneered an inn... MORE

Chapter 1: Marketing's Value to Customers, Firms, and Society

Chapter 2: Marketing Strategy Planning

Chapter 3: Evaluating Opportunities in the Changing Marketing Environment

Chapter 4: Focusing Marketing Strategy with Segmentation and Positioning

Chapter 5: Final Consumers and Their Buying Behavior

Chapter 6: Business and Organizational Customers and Their Buying Behavior

Chapter 7: Improving Decisions with Marketing Information

Chapter 8: Elements of Product Planning for Goods and Se... MORE

Chapter 9: Product Management and New-Product Development

Chapter 10: Place and Development of Channel Systems

Chapter 11: Distribution Customer Service and Logistics

Chapter 12: Retailers, Wholesalers, and Their Strategy Planning

Chapter 13: Promotion-Introduction to Integrated Marketing Communications

Chapter 14: Personal Selling and Customer Service

Chapter 15: Advertising, Publicity, and Sales Promotion

Chapter 16: Pricing Objectives and Policies

Chapter 17: Price Setting in the Business World

Chapter 18: Ethical Marketing in a Consumer-Oriented World: Appraisal and Challenges

Appendix A - Economics Fundamentals

Appendix B - Marketing Arithmetic

Appendix C - Career Planning in Marketing

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