9780470838365

A FULLY REVISED AND UPDATED EDITION OF THE INTERNATIONAL BESTSELLERWhat does it take to be a firefighter? Fighter pilot? Top of the heap in the sales department? A brilliant customer service advisor? Esteemed and respected corporate leader?What does it take to get ahead? To separate yourself from the competition" Lead a less stressful existence? To be fulfilled in personal life and professional pursuits?What is the most important dynamic of your makeup? Is it your A0 intelligence quotient? Or B0 emotional quotient?If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But it is fixed and unchangeable. The real key to personal and professional growth, and happiness, is your emotional quotient, which you can nurture and develop.The EQ Edge, by Steven J. Stein and Howard E. Book, shows you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm--all of which are essential ingredients of success.The book features case studies and fascinating--and surprising--insights into EQ and the workplace. As an HR or line manager, this book will help you determine which personnel are the right fit for job opportunities and who among your staff will be the most promising leaders and drivers of your business. And because CEOs to front-line workers also have other roles--parent, spouse, caregiver to aging parents, neighbor, friend-The EQ Edge also describes how everyone can be more successful in these relationships."Finally, a practical and useable guide to what emotional intelligence is all about. This book peels the onions on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success." -Michael Feiner, Professor, Columbia Graduate School of Business and author of The Feiner Points of leadership

Steven J. Stein, Ph.D., is a clinical psychologist and the founder and CEO of Multi-Health Systems Inc. (MHS), s leading psychological-test publishing company and three-time Profit 100 winner (awarded to the fastest-growing Canadian companies). He was formerly the director of research of a large treatment center for children and adolescents, and is Past-President of the Ontario Psychological Association and Chair of The Psychology Foundation of Canada.

Dr. Stein previously held the rank of Assistant Professor in the Department of Psychiatry at the university of Toronto. He is a leading expert on psychological assessment, and consults with the Canadian Forces, the U.S. Air Force and special units of the Pentagon, as well as numerous corporate clients and several professional sports teams. He has appeared on many national TV and radio programs in Canada and the United states and has EQ-tested U.S. Navy fighter pilots, members of the Young Presidents’ Organization, CFOs of Fortune 500 companies, homeless people, successful and no-so-successful politicians, television talk-show hosts, newspaper and magazine reporters and professional hockey players. Dr. Stein, along with Dr. Reuven BarOn and members of the MHS staff, have tested the EQ of more people in the world than any other practitioner.

He is a much sought-after speaker on the topic of emotional intelligence, and addresses groups and organizations all over North America, Europe, Australia, Asia, and South Africa. He is married to his business partner, Rodeen, and they have two daughters, Alana and Lauren.

An organizational consultant and psychiatrist, Howard E. Book, M.D., D.Psych., F.R.C.P.C., is a founding member of Associates in Workplace Consultation; a former board member of the International Society for the Psychoanalytic Study of Organizations; and a member of the Family firm Institute. For more than a decade he has coached CEOs and senior managers on increasing their emotional intelligence so they can improve morale, teamwork, staff retention and productivity within their organizations.

Dr. Book is a leading trainer of professionals worldwide in the administration and interpretation of the EQ-i. He has lectured on emotional intelligence to organizations throughout the United States and Canada, and is an occasional contributor to the Report on Business section of The Globe and Mail. He is an Associate Professor in the Departments of Psychiatry and Health Administration at the University of Toronto. He is married to Linda, an art consultant, and they have two sons, Josh and Adam.

Preface

xi

Acknowledgements

xiii

Introduction

1

(8)

Part One The EQ Explosion

9

(46)

Exploring Emotional Intelligence

11

(23)

The Airport and the ABCDEs

34

(21)

Part Two The Intrapersonal Realm

55

(68)

Emotional Self-Awareness

57

(16)

Assertiveness

73

(20)

Independence

93

(10)

Self-Regard

103

(9)

Self-Actualization

112

(11)

Part Three The Interpersonal Realm

123

(38)

Empathy

125

(15)

Social Responsibility

140

(10)

Interpersonal Relationships

150

(11)

Part Four The Adaptability Realm

161

(28)

Problem-Solving

163

(10)

Reality Testing

173

(8)

Flexibility

181

(8)

Part Five The Stress Management Realm

189

(26)

Stress Tolerance

191

(13)

Impulse Control

204

(11)

Part Six The General Mood Realm

215

(26)

Happiness

217

(13)

Optimism

230

(11)

Part Seven Putting It All Together

241

(66)

The Star Performers

243

(30)

More Star Performers

273

(24)

Emotional Intelligence as Ability

297

(10)

Appendix 1: The EQ-i

307

(9)

Appendix 2: EQ and Work Success

316

(8)

Endnotes

324

(15)

Index

339

(10)

Author Information

349

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The EQ Edge: Emotional Intelligence and Your Success, 2nd Edition

The EQ Edge: Emotional Intelligence and Your Success, 2nd Edition

0470838361

Summary

Author Biography

Table of Contents

Supplemental Materials