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Employee Training and Development with Powerweb Card 3/e

ISBN: 9780072992564 | 0072992565
Edition: 3rd
Format: Paperback
Publisher: McGraw-Hill/Irwin
Pub. Date: 2/26/2004

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SummaryTable of Contents
Employee Training and Development, 3rd Edition, by Ray Noe continues to set the standard in this course area. First introduced in 1999, Noe's ETD became the market-leading and market-defining text in this area within 6 months of publication. Instructors and students celebrated the arrival of lively and inspiring text that includes coverage of the most up-to-date developments in training and research and in practice, including the strategic role of training and the use of new technologies in training.Noe's ETD finds a real balance between research and real company practices. The text provides students with a solid background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation. In addition, the role of training is broadening due to its strategic nature, the changing nature of the workplace, and availability of technology. Current topics such as strategic training and development process, e-learning, blended learning, learning management systems, knowledge management, older workers, issues in work life balance and work life balance programs, protean career are discussed.
Introduction to Employee Training and Development
1(37)
Forces Affecting the Workplace Make Training a Key Ingredient for Company Success
1(1)
... MORE
Introduction
2(1)
What Is Training?
3(2)
Designing Effective Training
5(3)
The Forces Influencing Working and Learning
8(15)
Globalization
8(2)
The Need for Leadership
10(1)
Increased Value Placed on Knowledge
10(1)
Attracting and Retaining Talent
11(2)
Customer Service and Quality Emphasis
13(4)
Changing Demographics and Diversity of the Work Force
17(2)
New Technology
19(2)
High-Performance Models of Work Systems
21(1)
Economic Changes
22(1)
Snapshot of Training Practices
23(7)
Training Facts and Figures
23(2)
Training Investment Leaders
25(2)
Roles and Positions of Training Professionals
27(2)
Who Provides Training?
29(1)
Who Is in Charge of Training?
29(1)
Preparing to Work in Training
30(1)
Organization of This Book
30(1)
Key Terms
31(1)
Discussion Questions
32(1)
Application Assignments
32(1)
Endnotes
33(4)
Strategic Training
37(36)
Learning Is Business at Nokia
37(2)
Introduction
39(1)
The Evolution of Training's Role
40(3)
The Strategic Training and Development Process
43(8)
Identify the Company's Business Strategy
44(1)
Identify Strategic Training and Development Initiatives That Support the Strategy
45(2)
Provide Training and Development Activities Linked to Strategic Training and Development Initiatives
47(3)
Identify and Collect Metrics to Show Training Success
50(1)
Organizational Characteristics That Influence Training
51(6)
Roles of Employees and Managers
51(1)
Top Management Support
52(1)
Integration of Business Units
53(1)
Global Presence
53(1)
Business Conditions
54(1)
Other Human Resource Management Practices
55(1)
Extent of Unionization
56(1)
Staff Involvement in Training and Development
56(1)
Training Needs in Different Strategies
57(3)
Models of Organizing the Training Department
60(8)
Faculty Model
60(1)
Customer Model
61(1)
Matrix Model
62(1)
Corporate University Model (Corporate Training Universities)
63(2)
Virtual Model (Virtual Training Organizations)
65(3)
Marketing the Training Function
68(1)
Summary
68(1)
Key Terms
68(1)
Discussion Questions
69(1)
Application Assignments
69(1)
Endnotes
70(3)
Needs Assessment
73(32)
Determining Training Needs at Union Pacific Railroad
73(1)
Introduction
74(1)
Why Is Needs Assessment Necessary?
75(1)
Who Should Participate in Needs Assessment?
76(2)
Methods Used in Needs Assessment
78(2)
The Needs Assessment Process
80(15)
Organizational Analysis
81(3)
Person Analysis
84(8)
Task Analysis
92(3)
Competency Models
95(3)
Scope of Needs Assessment
98(1)
Needs Assessment in Practice
98(1)
Summary
99(1)
Key Terms
100(1)
Discussion Questions
100(1)
Application Assignments
101(1)
Endnotes
102(3)
Learning: Theories and Program Design
105(40)
A Positive Learning Environment Energizes Training
105(1)
Introduction
106(1)
What Is Learning? What Is Learned?
107(1)
Learning Theories
108(8)
Reinforcement Theory
108(1)
Social Learning Theory
109(2)
Goal Theories
111(2)
Need Theories
113(1)
Expectancy Theory
113(1)
Adult Learning Theory
114(1)
Information Processing Theory
115(1)
The Learning Process
116(12)
Mental and Physical Processes
116(2)
The Learning Cycle
118(1)
Age Influences on Learning
118(2)
Implications of the Learning Process for Instruction
120(8)
Instructional Emphasis for Learning Outcomes
128(1)
Considerations in Designing Effective Training Programs
129(9)
Selecting and Preparing the Training Site
129(2)
Selecting Trainers
131(1)
How Trainers Can Make the Training Site and Instruction Conducive to Learning
132(1)
Program Design
133(5)
Summary
138(1)
Key Terms
139(1)
Discussion Questions
139(1)
Application Assignments
140(1)
Endnotes
141(4)
Transfer of Training
145(24)
Training Makes the Grade at KLA-Tencor
145(1)
Introduction
146(2)
Training Design
148(6)
Applications of Transfer of Training Theory
148(3)
Self-Management Strategies
151(3)
Work Environment Characteristics That Influence Transfer of Training
154(6)
Climate for Transfer
154(2)
Manager Support
156(3)
Peer Support
159(1)
Opportunity to Use Learned Capabilities
159(1)
Technological Support
159(1)
Organizational Environments That Encourage Transfer
160(5)
The Learning Organization
160(1)
Knowledge and Knowledge Management
161(4)
Summary
165(1)
Key Terms
165(1)
Discussion Questions
165(1)
Application Assignments
166(1)
Endnotes
167(2)
Training Evaluation
169(32)
Training Is Flying High at Northwest Airlines
169(1)
Introduction
170(1)
Reasons for Evaluating Training
171(1)
Overview of the Evaluation Process
172(1)
Outcomes Used in the Evaluation of Training Programs
173(5)
Cognitive Outcomes
174(1)
Skill-Based Outcomes
174(2)
Affective Outcomes
176(1)
Results
177(1)
Return on Investment
178(1)
Determining Whether Outcomes Are Good
178(2)
Relevance
178(1)
Reliability
179(1)
Discrimination
179(1)
Practicality
180(1)
Evaluation Practices
180(2)
Evaluation Designs
182(8)
Threats to Validity: Alternative Explanations for Evaluation Results
182(2)
Types of Evaluation Designs
184(5)
Considerations in Choosing an Evaluation Design
189(1)
Determining Return on Investment
190(5)
Determining Costs
191(1)
Determining Benefits
191(1)
Example of a Cost-Benefit Analysis
192(2)
Other Methods for Cost-Benefit Analysis
194(1)
Practical Considerations in Determining Return on Investment
194(1)
Summary
195(1)
Key Terms
196(1)
Discussion Questions
196(1)
Application Assignments
197(1)
Endnotes
198(3)
Traditional Training Methods
201(30)
Training Gets Products to Market
201(1)
Introduction
202(1)
Presentation Methods
203(2)
Lecture
203(1)
Audiovisual Techniques
204(1)
Hands-on Methods
205(12)
On-the-Job Training (OJT)
206(5)
Simulations
211(1)
Case Studies
212(1)
Business Games
213(1)
Role Plays
214(1)
Behavior Modeling
214(3)
Group Building Methods
217(5)
Adventure Learning
218(1)
Team Training
219(2)
Action Learning
221(1)
Choosing a Training Method
222(2)
Summary
224(1)
Key Terms
225(1)
Discussion Questions
225(1)
Application Assignments
225(2)
Endnotes
227(4)
E-Learning and Use of Technology in Training
231(34)
Technology Makes Training an Easy Sale at Cisco Systems
231(1)
Introduction
232(2)
Technology's Influence on Training and Learning
234(3)
Multimedia Training
237(2)
Computer-Based Training
239(12)
CD-ROM, DVD, Laser Disc
239(1)
Interactive Video
240(1)
The Internet, Web-Based Training, and E-Learning
241(10)
Virtual Reality
251(1)
Intelligent Tutoring Systems
251(2)
Distance Learning
253(1)
Technologies for Training Support
254(2)
Expert Systems
254(1)
Groupware
255(1)
Electronic Performance Support Systems
255(1)
Technologies for Training Administration
256(1)
Interactive Voice Technology
256(1)
Imaging
256(1)
Training Software Applications
257(1)
Choosing New Technology Training Methods
257(2)
Summary
259(1)
Key Terms
260(1)
Discussion Questions
260(1)
Application Assignments
261(1)
Endnotes
261(4)
Employee Development
265(38)
Employees in Motion at PPG Industries
265(1)
Introduction
266(2)
Approaches to Employee Development
268(24)
Formal Education
269(3)
Assessment
272(9)
Job Experiences
281(6)
Interpersonal Relationships
287(5)
The Development Planning Process
292(1)
Company Strategies for Providing Development
293(2)
E-Learning and Employee Development
294(1)
Summary
295(1)
Key Terms
296(1)
Discussion Questions
296(1)
Application Assignments
297(1)
Endnotes
297(6)
Special Issues in Training and Employee Development
303(44)
Capitalizing on Local Talent
303(1)
Introduction
304(1)
Training Issues Resulting from the External Environment
305(24)
Legal Issues
305(4)
Cross-Cultural Preparation
309(8)
Managing Work Force Diversity
317(8)
School-to-Work Transition
325(1)
Training's Role in Welfare-to-Work and Other Public-Private Sector Programs
326(3)
Training Issues Related to Internal Needs of the Company
329(10)
Basic Skills Training
329(1)
Melting the Glass Ceiling
330(3)
Joint Union-Management Programs
333(1)
Succession Planning
334(2)
Developing Managers with Dysfunctional Behaviors
336(1)
Training and Pay Systems
337(2)
Summary
339(1)
Key Terms
339(1)
Discussion Questions
340(1)
Application Assignments
340(1)
Endnotes
341(6)
Careers and Career Management
347(28)
Career Management Is a Long-Term Investment
347(1)
Introduction
348(1)
Why Is Career Management Important?
349(2)
Career Management's Influence on Career Motivation
349(2)
What Is a Career?
351(5)
The Protean Career
352(1)
Traditional Career versus Protean Career
352(4)
A Model of Career Development
356(4)
Career Stages
356(4)
Career Management Systems
360(5)
Self-Assessment
360(1)
Reality Check
361(1)
Goal Setting
361(1)
Action Planning
362(2)
Career Management Websites
364(1)
Roles of Employees, Managers, Human Resource Managers, and Company in Career Management
365(4)
Employee's Role
365(1)
Manager's Role
366(2)
Human Resource Manager's Role
368(1)
Company's Role
368(1)
Evaluating Career Management Systems
369(1)
Summary
369(1)
Key Terms
370(1)
Discussion Questions
370(1)
Application Assignments
371(1)
Endnotes
371(4)
Special Challenges in Career Management
375(34)
Nonwork Lives Are Important Food for Thought
375(1)
Introduction
376(1)
Socialization and Orientation
377(4)
Anticipatory Socialization
377(1)
Encounter
377(1)
Settling In
378(1)
Socialization and Orientation Programs
378(3)
Dual-Career Paths
381(2)
Plateauing
383(2)
Skills Obsolescence
385(2)
Balancing Work and Life
387(1)
Types of Work-Life Conflict
387(1)
Company Policies to Accommodate Work and Nonwork
388(7)
Identifying Work and Life Needs and Communicating Information about Work and Nonwork Policies and Job Demands
389(1)
Flexibility in Work Arrangements and Work Schedules
390(3)
Redesigning Jobs
393(1)
Managerial Support for Work-Life Policies
393(1)
Dependent Care Support: Child and Elder Care
394(1)
Coping with Job Loss
395(3)
Dealing with Older Workers
398(3)
Meeting the Needs of Older Workers
398(1)
Preretirement Socialization
399(1)
Retirement
400(1)
Early Retirement Programs
400(1)
Summary
401(1)
Key Terms
401(1)
Discussion Questions
402(1)
Application Assignments
402(1)
Endnotes
403(6)
The Future of Training and Development
409(22)
Training Helps Create New Business
409(1)
Introduction
410(1)
New Technologies for Training Delivery
410(1)
Virtual Work Arrangements
411(1)
Intellectual Capital
412(1)
Learning Management Systems
412(3)
Business Needs and Performance
415(1)
Partnerships and Outsourcing
416(1)
Training and Development from a Change Model Perspective
417(2)
Methods to Determine Whether Change Is Necessary
419(3)
Benchmarking
419(1)
Process Reengineering
420(2)
Steps in Implementing Change
422(4)
Change Management
422(3)
Change Interventions
425(1)
Summary
426(1)
Key Terms
426(1)
Discussion Questions
427(1)
Application Assignments
427(1)
Endnotes
427(4)
Glossary431(12)
Name Index443(7)
Company Index450(3)
Subject Index453

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