MARCY LEVY SHANKMAN is vice president for strategy and director of Leadership Cleveland for the Cleveland Leadership Center.

SCOTT J. ALLEN is associate professor of management at John Carroll University.

PAIGE HABER-CURRAN is assistant professor and program coordinator for the Student Affairs in Higher Education Program at Texas State University.

Acknowledgments xv

About the Authors xvii

Facilitation Notes xxi

1 Introduction to Emotionally Intelligent Leadership 1

Module 1.1: Emotionally Intelligent Leadership:

An Overview 1

2 Consciousness of Self 11

Module 2.1: Personal SWOT Analysis 12

Module 2.2: Famous Faces 14

Module 2.3: A Ranking Debate 17

3 Emotional Self-Perception 37

Module 3.1: Emotional Inventory 38

Module 3.2: Organizational Analysis 40

Module 3.3: The Personal Case Study 43

Module 3.4: Emotional Scavenger Hunt 46

4 Emotional Self-Control 53

Module 4.1: Navigating Stress 54

Module 4.2: Managing Your Hot Buttons 57

Module 4.3: Regulating Your Response 61

5 Authenticity 74

Module 5.1: Values Collage 74

Module 5.2: Building Your Personal Mission

Statement 78

6 Healthy Self-Esteem 86

Module 6.1: Exploring Resilience 87

Module 6.2: This I Believe 90

Module 6.3: Remember a Time 93

7 Flexibility 99

Module 7.1: Where Do You Stand on Change? 100

Module 7.2: Innovation Station 102

Module 7.3: A “Tricky” Game 107

8 Optimism 120

Module 8.1: Social Media Assessment 121

Module 8.2: The Look of Optimistic Leadership 123

Module 8.3: Optimism Improv 125

9 Initiative 134

Module 9.1: Local Heroes 135

Module 9.2: Busting the Barriers 137

Module 9.3: Conceptual Blocks 140

10 Achievement 150

Module 10.1: Flow 150

Module 10.2: Deliberate Practice 154

11 Consciousness of Others 162

Module 11.1: Discovering Individuals within a Group 162

Module 11.2: All Hands In 164

12 Displaying Empathy 173

Module 12.1: The Heart of Empathy: Listening 174

Module 12.2: Perspective Taking 177

Module 12.3: A Radical Experiment in Empathy 181

13 Inspiring Others 185

Module 13.1: Inspirational Items 186

Module 13.2: How Great Leaders Inspire Action 188

Module 13.3: Mission, Vision, and Values 191

14 Coaching Others 202

Module 14.1: Listening Closely 203

Module 14.2: Coaching for Goals 206

Module 14.3: Hands-On Coaching 212

15 Capitalizing on Difference 217

Module 15.1: What’s on Your Wheel 218

Module 15.2: Finding Common Ground 221

Module 15.3: Same and Different: Contribution and/or Challenge? 224

16 Developing Relationships 231

Module 16.1: Rock-Paper-Scissors Tournament 232

Module 16.2: Concentric Circles: Building Relationships 234

Module 16.3: Personal NetworkingWeb 238

17 Building Teams 246

Module 17.1: What Makes an Effective Team? 247

Module 17.2: Egg Drop Challenge 249

Module 17.3: Teamwork within Remember the Titans 252

18 Demonstrating Citizenship 260

Module 18.1: A Focus on Followership 260

Module 18.2: Citizenship on Our Campus 263

Module 18.3: Enabling Group Citizenship 265

19 Managing Conflict 274

Module 19.1: Facing Challenges 275

Module 19.2: What’s the Problem? 278

Module 19.3: Sort It Out 281

20 Facilitating Change 293

Module 20.1: Perspectives on Change 294

Module 20.2: Roles of Change Agents 297

Module 20.3:Worst-Case Scenario 300

21 Consciousness of Context 309

Module 21.2: Is It a Party? 309

Module 21.2: Different or Same? 313

22 Analyzing the Group 319

Module 22.1: Peeling the Onion 319

Module 22.2: Elements of Culture 323

Module 22.3: Get On the Balcony 326

23 Assessing the Environment 335

Module 23.1: Zoom 336

Module 23.2: Mapping Contexts 339

Module 23.3: Visualizing Opportunities and Threats 342

Appendix A EIL Overview 345

Appendix B Co-Curricular Outlines 349

Appendix C Curricular Syllabi 352

Appendix D Emotionally Intelligent Leadership for

Students: Inventory Administration

Instructions 356

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