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Technical knowledge alone just isn't enough to bring the toughest projects in successfully. You need good people skills. Emotional Intelligence for Project Managers introduces you to the basic concepts of emotional intelligence and shows how you can apply them to your project goals. You'll learn to use interpersonal skills to get more out of your people and achieve greater results with less effort.

Anthony Mersino, PMP (Northfield, IL) has more than 20 years of project management experience. He has worked at IBM, Ameritech, and Unisys Worldwide, and consults for clients including Abbott and the University of Chicago. He teaches courses for ESI International and Northwest University, and is a member of the National Speakers Association and the Project Management Institute.

Acknowledgments	p. vii
An Introduction to Emotional Intelligence	p. 1
My Growth in Emotional Intelligence	p. 3
A Dangerous Situation	p. 3
Emotional Mastery for Project Managers	p. 5
Project Management Is Competitive	p. 6
What Is Emotional Intelligence?	p. 8
Measuring Your Emotional Intelligence	p. 9
The Good News About Emotional Intelligence	p. 11
Applying Emotional Intelligence to Project Management	p. 12
Emotional Intelligence Is Vital to Project Managers	p. 16
A Brief Primer on Emotional Intelligence	p. 19
The Popularity of Emotional Intelligence	p. 19
Some Useful Definitions	p. 20
How to Improve Your Understanding of Emotional Intelligence Concepts	p. 28
Learning About Emotional Intelligence Is Only the First Step	p. 29
Project Management Begins with Self-Management	p. 31
Self-Awareness	p. 33
Introduction to Self-Awareness	p. 33
Emotional Self-Awareness	p. 35
Accurate Self-Assessment	p. 44
Self-Confidence	p. 45
Techniques to Improve Your Self-Awareness	p. 46
Self-Management	p. 52
The Emotional Intelligence Model for Project Management	p. 53
Self-Control	p. 55
Techniques to Improve Our Self-Management	p. 75
Additional Techniques for Self-Control and Self-Management	p. 77
Building Project Stakeholder Relationships	p. 81
Social Awareness	p. 83
An Introduction to Social Awareness	p. 83
Empathy	p. 86
Seeing Others Clearly	p. 92
Organizational Awareness	p. 97
Emotional Boundaries	p. 102
Techniques for Improving Our Social Awareness	p. 106
Relationship Management	p. 111
An Introduction to Relationship Management	p. 111
Stakeholder Relationships	p. 116
Developing Others	p. 130
Telling the Truth	p. 136
Additional Principles of Relationship Building	p. 143
Techniques for Managing Relationships on Projects	p. 149
Using EQ to Lead Project Teams	p. 155
Project Team Leadership	p. 157
Introduction to Project Team Leadership	p. 157
Communications	p. 159
Conflict Management	p. 167
Inspirational Leadership	p. 174
Additional Considerations for Team Leaders	p. 176
Techniques for Improving Project Team Leadership	p. 185
Creating a Positive Team Environment	p. 188
What Makes a Great Project Team	p. 188
How PMs Set the Tone and Direction for the Project	p. 191
The Team Within the Team	p. 199
Techniques for Creating a Positive Team Environment	p. 200
Leveraging Emotional Intelligence on Large and Complex Projects	p. 205
Are You Ready to Lead Large and Complex Projects?	p. 205
Characteristics of Large and Complex Projects	p. 206
Concerns for Large-Scale Project Managers	p. 207
Applying Different Leadership Styles	p. 209
Applying Emotional Intelligence to Virtual Project Teams	p. 218
Emotional Intelligence Techniques for Large and Complex Projects	p. 222
Epilogue	p. 225
Appendixes	p. 227
Emotional Tally Sheet	p. 229
Emotional Intelligence Assessment Checklist	p. 232
Stakeholder Management Tool	p. 234
Responsibility Assignment Matrix (RAM)	p. 237
Emotional Intelligence Movies and Scenes	p. 238
Magazines and Journals on Emotional Intelligence	p. 240
Books on Emotional Intelligence	p. 242
Training Sources for Emotional Intelligence	p. 243
Emotional Intelligence Web Sites	p. 245
Emotional Intelligence Assessment Instruments	p. 246
Results of the 2005 Survey of Emotional Intelligence in PMs	p. 249
Index	p. 257
Table of Contents provided by Ingram. All Rights Reserved.

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Emotional Intelligence for Project Managers

Emotional Intelligence for Project Managers

0814474160

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