Amazon no longer offers textbook rentals. We do!

Effective Supervision A Guidebook for Supervisors, Team Leaders, and Work Coaches

by: Goetsch, David L.

Effective Supervision A Guidebook for Supervisors, Team Leaders, and Work Coaches

by: Goetsch, David L.

ISBN 13:
9780130315830
ISBN 10:
0130315834
Edition: 1st
Format: Paperback
Copyright: 08/31/2019
Publisher: Pearson

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

Effective Supervision: A Guidebook for Supervisors; Team Leaders, and Work Coaches presents hands-on, real-world supervision skills that are supported by coverage of the theory and principles of supervision. The text covers many important topics related to supervision, including facilitating change, decision making/problem solving, conflict management, and teambuilding and teamwork. Some of the features of this practical text include: Applications of supervision principles based on actual work cases that help provide context for the concepts presented Activities based on actual work cases that allow users to apply the theory and principles of supervision A worktext format that allows for immediate review and application of the concepts presented This text is appropriate for the traditional classroom as well as for seminars, workshops, and distance learning environments.

Leadership

(12)

What Is Leadership?

(1)

What Is a Good Leader?

(1)

Are Leaders Born or Made?

(1)

Leadership and Motivation

(1)

Understanding Individual Human Needs

(1)

Theories of Leadership

(2)

Theory X and Leadership

(1)

Theory Y and Leadership

(1)

Theory XY and Leadership

(1)

Leadership Styles

(2)

Autocratic Leadership

(1)

Democratic Leadership

(1)

Participative Leadership

(1)

Goal-Oriented Leadership

(1)

Situational Leadership

(1)

Selecting the Appropriate Leadership Style

(1)

Winning and Maintaining Followership

(2)

Popularity and the Leader

(1)

Leadership Characteristics That Win and Maintain Followership

(1)

Pitfalls that will Undermine Followership

(1)

Trust Building and Leadership

(3)

Facilitating Change

(10)

Facilitating Change as a Leadership Function

(1)

Change-Management System

(3)

Scanners

(1)

Receiving Points

(1)

Deliberative Groups

(1)

Executive Committee

(1)

Change Implementation Model

(2)

Develop the Change ``Picture''

(1)

Communicate with All Stakeholders about the Change

(1)

Provide Any Necessary Training

(1)

Implement the Change

(1)

Monitor and Adjust

(1)

Restructuring and Change

(4)

Be Smart and Empathetic

(1)

Communicate the Change ``Picture''

(1)

Establish Incentives That Promote the Change

(1)

Continue to Train

(3)

Communication

(18)

Communication Defined

(2)

Communication Versus Effective Communication

(1)

Communication Levels

(1)

Communication as a Process

(1)

Inhibitors of Communication

(2)

Differences in Meaning

(1)

Insufficient Trust

(1)

Information Overload

(1)

Interference

(1)

Condescending Tones

(1)

Listening Problems

(1)

Premature Judgments

(1)

Inaccurate Assumptions

(1)

Technological Glitches

(1)

Communication Networks

(1)

Communication by Listening

(2)

What Is Listening?

(1)

Inhibitors of Effective Listening

(1)

Communicating Nonverbally

(2)

Body Factors

(1)

Voice Factors

(1)

Proximity Factors

(1)

Communicating Verbally

(1)

Interest

(1)

Attitude

(1)

Flexibility

(1)

Tact

(1)

Courtesy

(1)

Improving Verbal Communication by Questioning

(1)

Drop Your Defenses

(1)

State Your Purpose

(1)

Acknowledge Emotions

(1)

Use Open-Ended Questions and Phrase Questions Carefully

(1)

Communicating Corrective Feedback

(1)

Steps to Improved Communication

(1)

Selecting the Appropriate Communication Method

(1)

Electronic Communication

(4)

Ethics

(12)

An Ethical Dilemma

(1)

Ethics Defined

(3)

Guidelines for Determining Ethical Behavior

(2)

Ethical Behavior in Organizations

(1)

The Supervisor's Role in Ethics

(2)

Best Ratio Approach

(1)

Black and White Approach

(1)

Full Potential Approach

(1)

The Organization's Role in Ethics

(1)

Creating an Ethical Environment

(1)

Setting an Ethical Example

(1)

Handling Ethical Dilemmas

(5)

Apply the Guidelines

(1)

Select the Approach

(1)

Proceed with the Decision

(4)

Motivation

(20)

Definition and Rationable for Motivation What Motivates People

(2)

Specific Human Needs Related to Work

(1)

The Work Ethic and Motivation

(1)

Improving the Work Ethic

(1)

Job Satisfaction and Motivation

(1)

Expectancy and Motivation

(1)

Achievement and Motivation

(1)

Recognizing Achievement-Oriented Employees

(1)

Using Achievement to Motivate Employees

(1)

Job Design and Motivation

(2)

Task-Oriented Job Design

(1)

People-Oriented Job Design

(1)

Balanced Orientation in Job Design

(1)

How to Use Job Design to Motivate

(1)

Competition and Motivation

(1)

Communication and Motivation

(1)

Promotions and Motivation

(1)

New Employees and Motivation

(2)

Problem Employees and Motivation

(1)

Motivating Part-Time Workers

(1)

Incentive Programs and Motivation

(1)

Developing Personal Motivation Plans (PMPs)

(4)

Decision Making and Problem Solving

(16)

Decision Making Defined

(2)

Evaluating Decisions

(1)

Problems and Decision Making

(2)

Characteristics of Problems

(2)

The Decision-Making Process

(3)

Identify/Anticipate the Problem

(2)

Consider Alternatives

(1)

Choose the Best Alternative, Monitor, and Adjust

(1)

Decision-Making Models

(1)

Objective Approach to Decision Making

(1)

Subjective Approach to Decision Making

(1)

Involving Employees in Decision Making

(2)

Advantages of Employee Involvement

(1)

Disadvantages of Employee Involvement

(1)

Brainstorming

(1)

Nominal Group Technique

(1)

Quality Circles

(1)

Potential Problems with Group Decision Making

(1)

Information and Decision Making

(2)

Data Versus Information

(1)

Value of Information

(1)

Amount of Information

(1)

Creativity in Decision Making

(4)

Creativity Defined

(1)

Creative Process

(1)

Factors That Inhibit Creativity

(3)

Performance Appraisal

(18)

Rationale for Performance Appraisals

(1)

Effective Performance Appraisal

(1)

Supervisor's Role in Performance Appraisal

(1)

Developing and Completing the Appraisal Form

(3)

Performance Criteria

(1)

Rating Methodology

(1)

Comments Section

(1)

Employee's Response Section

(1)

Supervisor's Report Section

(1)

Keeping Performance Appraisals Consistent and Objective

(3)

Review Performance Standards

(1)

Base Ratings on Facts

(1)

Avoid Personality Bias

(1)

Avoid Extremes in Assigning Ratings

(1)

Avoid the Halo Effect

(1)

Avoid Pecking Order Bias

(1)

Conducting the Appraisal Interview

(2)

Communication

(1)

Feedback

(1)

Counseling

(1)

Planning for Improvement

(1)

Facilitating the Appraisal Interview

(2)

Explain the Purpose of the Performance Appraisal

(1)

Discuss the Ratings

(1)

Solicit Feedback

(1)

Find Out How Employees Rate Themselves

(1)

Set Goals for Improvement

(1)

Follow-Up and Feedback

(1)

Giving Corrective Feedback To Employees

100

(1)

Legal Aspects of Performance Appraisals

101

(2)

Keep Comprehensive Records

101

(1)

Focus on Performance, Not Personality

102

(1)

Be Positive, Constructive, and Specific

102

(1)

Be Honest and Treat All Employees the Same

102

(1)

Apply Objective Standards

102

(1)

The Supervisor as a Career Coach

103

(4)

Employee Complaints

107

(10)

Why Complaints Must Be Handled Properly

107

(1)

Roles of Listening in Handling Complaints

108

(1)

Role of Questioning and Confirming in Handling Complaints

109

(1)

Handling Employee Complaints

110

(1)

Handling Habitual Complainers

111

(1)

Involving Employees in Resolving Complaints

112

(1)

Handling Complaints About Wages

113

(1)

Turning Complaints into Improvements

114

(3)

Conflict Management/Workplace Violence

117

(20)

Causes of Workplace Conflict

117

(2)

How People React to Conflict

119

(1)

Why Conflict Resolution Skills Are Important

119

(1)

How Conflict Should Be Handled

120

(1)

How and When Conflict Should Be Stimulated

121

(1)

Communication in Conflict Situations

122

(1)

Dealing With Angry Employees

123

(2)

Behaviors to Avoid

123

(1)

What Supervisors Should Do

124

(1)

How to Calm an Angry Employee

124

(1)

Overcoming Territorial Behavior in Organizations

125

(2)

Manifestations of Territoriality

125

(1)

Overcoming Territorial Behavior

126

(1)

Overcoming Negativity in Employees

127

(2)

Recognizing Negativity

127

(1)

Overcoming Negativity

127

(2)

Workplace Violence

129

(1)

Rights of Violent Employees

129

(1)

Employee Liability for Workplace Violence

129

(1)

Making Work-Related Determinations

130

(1)

Reducing the Risk

130

(2)

Natural Surveillance

131

(1)

Control of Access

131

(1)

Establishment of Territoriality

132

(1)

Activity Support

132

(1)

Administrative Controls

132

(1)

Contributing Factors

132

(5)

Individual Factors Associated with Violence

132

(1)

Environmental Factors Associated with Violence

133

(1)

Rules of Thumb for Supervisors

134

(3)

Legal Issues: Discipline, Termination, Sexual Harassment, and Drugs

137

(18)

Disciplining Employees: The Rationale

137

(1)

Fundamentals of Disciplining Employees

138

(1)

Guidelines for Disciplining Employees

139

(1)

The Discipline Process

140

(1)

Informal Discussion/Counseling

141

(1)

Verbal Warning

141

(5)

Written Warning

142

(1)

Suspension

143

(1)

Dismissal

143

(3)

Sexual Harassment and the Supervisor

146

(4)

What Is Sexual Harassment?

146

(1)

EEOC Guidelines on Sexual Harassment

146

(1)

Effects of Sexual Harassment

147

(1)

What Is the Supervisor's Role?

148

(1)

Do's and Don'ts for Supervisors

149

(1)

Drug Abuse in the Workplace

150

(5)

Supervisor's Role in Handling Drug Abuse in the Workplace

150

(5)

Training

155

(16)

Training Defined

155

(1)

Need for Training

156

(2)

Competition in the Marketplace

157

(1)

Rapid and Continual Change

157

(1)

Technology Transfer Problems

157

(1)

Changing Demographics

157

(1)

Assessing Training Needs

158

(2)

Writing Training Objectives

160

(1)

Providing Training

161

(2)

Internal Approaches

161

(1)

External Approaches

162

(1)

Partnership Approaches

162

(1)

Evaluating Training

163

(2)

The Supervisor as a Trainer

165

(3)

Principles of Learning

165

(1)

Four-Step Teaching Approach

166

(2)

Training the Supervisor

168

(3)

Health and Safety

171

(16)

Legal Foundation of Health and Safety Programs

171

(4)

Administration and Enforcement

171

(1)

Employer and Employee Rights Under OSHA

172

(2)

OSHA Violations

174

(1)

Policy Aspects of Health and Safety

175

(1)

Assigning Responsibility for Health and Safety

176

(1)

Safety Training

176

(1)

Accident Prevention Techniques

177

(1)

Accident Investigation and Reporting

178

(1)

Writing the Accident Report

178

(1)

Worker's Compensation

179

(2)

Worker's Compensation Benefits

180

(1)

Employer Liability Beyond Workers' Compensation

180

(1)

Bloodborne Pathogens and Employee Health and Safety

181

(6)

Legal Considerations

181

(6)

Staffing

187

(22)

Staffing Defined

187

(1)

Overview of the Staffing Process

188

(1)

Analyzing and Specifying

188

(1)

Forecasting

188

(1)

Recruiting

188

(1)

Interviewing

189

(1)

Selecting

189

(1)

Orienting

189

(1)

Legal Considerations of Staffing

189

(5)

Equal Employment Opportunity

190

(1)

Compensation and Benefits

191

(1)

Health and Safety

192

(1)

Employee Relations

193

(1)

Forecasting Staffing Needs

194

(2)

Interviewing

196

(3)

General Interviewing Guidelines

196

(1)

Questions to Ask in an Interview

196

(1)

Questions to Avoid in an Interview

197

(1)

Characteristics to Look for in an Interview

198

(1)

Contacting References

198

(1)

The Employment Testing Issue

199

(1)

Job Knowledge Skills

199

(1)

Selection

200

(1)

Put Aside Personal Bias

200

(1)

Make a Checklist

200

(1)

Physical Examination

201

(1)

Check References

201

(1)

Orientation

201

(1)

Other Staffing Concerns

202

(7)

Finding Employees During Labor Shortages

202

(1)

Reference Checking

203

(1)

Handling Layoffs Effectively

203

(1)

Termination by Discharge

204

(5)

Total Quality

209

(8)

What Is Quality?

209

(1)

Total Quality Defined

210

(1)

How Is Total Quality Different?

210

(1)

Key Elements of Total Quality

211

(3)

Customer Focus

211

(1)

Obsession with Quality

212

(1)

Scientific Approach

212

(1)

Long-Term Commitment

212

(1)

Teamwork

212

(1)

Continual Improvement of Systems

212

(1)

Education and Training

212

(1)

Freedom through Control

212

(1)

Unity of Purpose

213

(1)

Employee Involvement and Empowerment

213

(1)

Supervisor's Role in Quality Improvement

214

(3)

Team Building and Teamwork

217

(16)

Overview of Teamwork

217

(2)

Rationale for Teams

217

(1)

Learning to Work Together

218

(1)

Team Performance

218

(1)

Four-Step Approach to Team Building

219

(3)

Assessing Team Needs

220

(1)

Planning Team-Building Activities

221

(1)

Executing Team-Building Activities

222

(1)

Evaluating Team-Building Activities

222

(1)

``Coaching'' Work Teams

222

(3)

Clearly Defined Charter

223

(1)

Team Development/Team Building

223

(1)

Mentoring

223

(1)

Mutual Respect and Trust

223

(1)

Human Diversity

224

(1)

Handling Conflict in Teams

225

(2)

Resolution Strategies for Team Conflicts

226

(1)

Structural Inhibitors of Teamwork

227

(1)

Rewarding Team and Individual Performance

228

(2)

Nonmonetary Rewards

229

(1)

Recognizing Teamwork and Team Players

230

(3)

Appendix A Web Site Linkages for Supervisors

233

(2)

Appendix B Success Tips for Supervisors

235

(2)

Appendix C Checklists for Supervisors

237

(4)

Index

241

Amazon no longer offers textbook rentals. We do!

Effective Supervision A Guidebook for Supervisors, Team Leaders, and Work Coaches

Effective Supervision A Guidebook for Supervisors, Team Leaders, and Work Coaches

9780130315830

0130315834

Summary

Author Biography

Table of Contents

Supplemental Materials

Excerpts

Write a Review