RENT TEXTBOOKS

Introduction xix

Section I: Communicating to Succeed 1

1. Communicate with Stories 3

The Ariel Group

2. Reclaiming Your Peer Power 17

NetSpeed Learning Solutions

3. The Candor Advantage 31

Ridge Training

4. Open Your Business to the World 47

ECCO International

Bonus Activity I.1. Turning e-Mail Drains into Productivity Gains: Which e-Mail Would You Rather Read? 59

Better Communications

Bonus Activity I.2. Build or Repair: A Tool for Dif... MOREficult Communication 69

Global Novations

Section II: Moving into Management 85

5. Are You Prepared for Your Next Project? 87

Systemation

6. Using Involvement in Decision Making to Increase Engagement 103

Interaction Associates, Inc.

7. How to 10X Your Influence 111

VitalSmarts

8. Speaking Up 127

PowerSpeaking, Inc.

9. Raising the Talent Bar 139

Paradigm Learning, Inc.

10. Eliminate the Us vs. Them Dynamics 149

Learning as Leadership

Bonus Activity II.1. 3D Perception Sharing 163

The Dede Henley Group

Section III: Executive Essentials 169

11. Brilliance in Brief 171

Zenger Folkman

12. Leading with Integrity 177

Strategic Leadership Collaborative, Inc.

13. How to Tell a Story . . . and Why 185

Kevin Daley Communications

14. Your Invitation to Greatness 193

Impression Management Professionals

15. How Does a CEO Do Engagement? 201

Fierce, Inc.

Section IV: Developing Leaders 209

16. Developing Future Leaders 211

ebb associates inc

17. Awaken, Align, Accelerate®—A Framework for Developing Leaders 219

MDA Leadership Consulting

18. Designing Great Leadership Development Workshops 229

Bluepoint Leadership Development

Bonus Activity IV.1. Historical Orienteering: Leadership Lessons from History 237

Sonoma Leadership Systems

Section V: Shaping a Vital Culture 245

19. Bringing the Twelft h Man Alive in Your Organization 249

The Whiteley Group

20. Creating a Culture of Employee Work Passion 265

The Ken Blanchard Companies

21. Owners and Renters 279

Center for Creative Leadership

22. The Commercial Impact of Employee Engagement 285

Performance Connections International, Inc.

23. Thank God It’s Monday! 307

The Emmerich Group

24. Improving Workplace Cultures Through Respect, Service, and Safety at Work® 317

Crisis Prevention Institute, Inc.

25. Building Organizational Change Capability 331

Being First, Inc.

Bonus Activity V.1. Exploring Culture Through the Canyon 349

Root Learning, Inc.

Section VI: Invigorating Your Training Process for Results 353

26. Getting More from Your Investment in Training 357

RealTime Performance

27. Does Your Organization Have It Backwards? 365

Kirkpatrick Partners

28. Design the Complete Experience 377

Fort Hill Company

29. Engaging All Learners in an Age of Information Overload 387

Herrmann International

30. Behavior Changes That Stick 405

Forum

31. Reinforcement 415

MOHR Access

32. Take Courage 421

Beyond ROI, Inc.

Section VII: Timely Training Techniques 431

33. The Seven Separators of Great Facilitation 433

Leadership Strategies

34. How to Teach Wisdom 445

The Steve Trautman Company

35. Maximum Value from Simulations 455

Insight Experience

36. Virtual Classroom . . . Real Results! 467

Development Dimensions International, Inc. (DDI)

37. Training Triage 475

VisionPoint

Section VIII: Focus on Individual Development 497

38. Redirect the Development Dialogue 499

Career Systems International

39. Building Your Business Acumen® 507

Acumen Learning

40. Resilience—Build Th is Essential Personal Capability 515

Resilience Alliance

41. The Promise of Peer Group Coaching to Develop High-Potential Leaders 521

The Eblin Group

42. Maximize the Results and Multiply the Impact from 360-Degree Assessments 529

The Glacel Group

43. How to Present 360-Degree Feedback Effectively 545

West End Consulting

Bonus Activity VIII.1. Composing Your Personal Credo 561

James M. Kouzes and Barry Z. Posner

Section IX: Caring Customer Service and Sales 565

44. Twelve Building Blocks of an Uplifting Service Culture 567

UP! Your Service

45. Who Killed Service? 581

Sigma Performance Solutions, Inc.

46. Taming the Sales Manager Ego 593

Amplify

Recommended Additional Reading 601

Website e-Tools 609

About the Editor 619

Index 621

Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. The recipient of ASTD's highest honor, the Gordon M. Bliss award, Biech is the author and editor of over four dozen books, including The Book of Road-Tested Activities, Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting, and others, all published by Wiley.

ISA?The Association of Learning Providers, founded in 1978, is the only industry specific association devoted exclusively to the issues and needs of business owners, founders, CEOs, and leaders in the training and performance industry.