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Section I: Communicating to Succeed 1
1. Communicate with Stories 3
The Ariel Group
2. Reclaiming Your Peer Power 17
NetSpeed Learning Solutions
3. The Candor Advantage 31
4. Open Your Business to the World 47
Bonus Activity I.1. Turning e-Mail Drains into Productivity Gains: Which e-Mail Would You Rather Read? 59
Bonus Activity I.2. Build or Repair: A Tool for Dif... MORE
Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. The recipient of ASTD's highest honor, the Gordon M. Bliss award, Biech is the author and editor of over four dozen books, including The Book of Road-Tested Activities, Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting, and others, all published by Wiley.
ISA?The Association of Learning Providers, founded in 1978, is the only industry specific association devoted exclusively to the issues and needs of business owners, founders, CEOs, and leaders in the training and performance industry.