Delivering Happiness : A Path to Profits, Passion, and Purpose
ISBN: 9780446563048 | 0446563048
Edition: 1stFormat: Hardcover
Publisher: Grand Central Publishing
Pub. Date: 6/7/2010
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The hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results - by actually creating a company culture that values happiness - and then delivers on it. In his first book, Tony Hsieh - the widely-admired CEO of Zappos, the online shoe retailer - -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other ... MORE
| Preface | p. xi |
| Introduction: Finding My Way | p. 1 |
| Profits | |
| In Search of Profits | p. 5 |
| You Win Some, You Lose Some | p. 30 |
| Diversify | p. 55 |
| Profits and Passion | |
| Concentrate Your Position | p. 93 |
| Platform for Growth: Brand, Culture, Pipeline | p. 130 |
| Profits, Passion, and Purpose | |
| Taking It to th... MORE | p. 203 |
| End Game | p. 228 |
| Epilogue | p. 243 |
| Appendix: Online Resources | p. 245 |
| Index | p. 247 |
| Table of Contents provided by Ingram. All Rights Reserved. |
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
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