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The Definitive Personal Assistant & Secretarial Handbook

by: France, Sue

The Definitive Personal Assistant & Secretarial Handbook

by: France, Sue

ISBN 13:
9780749465766
ISBN 10:
074946576X
Edition: 2nd
Format: Paperback
Copyright: 09/28/2012
Publisher: Kogan Page Ltd

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Summary

This new edition of The Definitive Personal Assistant and Secretarial Handbookis the ultimate guide for administrative professionals, PAs, secretaries and executive assistants. Placing special emphasis on career development, Sue France, winner of The Times PA of the year, provides advice on time management, networking, coping with pressure and stress, dealing with difficult people, communication and confidence. Now with a new chapter which provides important advice on social networking as an alternative communication tool, T he Definitive Personal Assistant and Secretarial Handbookcontains practical help with minute taking and a chapter for assistants to share with their boss for a more fruitful working relationship. Including free downloadable online resources to aid the day to day running of an office, this comprehensive and accessible guide is the ultimate desk companion to maintain a professional image.

About the author	p. xii
Acknowledgements	p. xiii
Introduction	p. 1
Relationship management	p. 3
Understand yourself before you try to understand others	p. 3
What the boss-assistant relationship means to your health and well-being	p. 4
Image, perception and first impressions	p. 5
Managing your state of mind	p. 7
The handshake	p. 8
Professional image	p. 8
The beginning of a business relationship	p. 10
What is expected of each other: setting down the parameters	p. 11
Working styles	p. 14
Constant communication	p. 15
Assumptions	p. 16
Be proactive, anticipate needs, be prepared and exceed expectations	p. 17
Be accountable: take pride in a high standard of work	p. 18
Empathy	p. 20
Honesty and integrity	p. 21
Trust	p. 21
Office politics	p. 22
How to manage your boss	p. 23
Communication skills	p. 26
Body language	p. 26
Visual, auditory and kinaesthetic	p. 27
Matching and mirroring (reflecting)	p. 28
Eye contact	p. 30
Use of space	p. 31
The 'influential' right side	p. 31
Hands	p. 31
Posture	p. 32
How to influence the 'chemistry' between you and your boss	p. 32
E-mail communication	p. 32
Listening skills	p. 35
Questioning skills	p. 39
Gossip	p. 40
Telephone etiquette	p. 42
Understanding and communicating with different cultures	p. 43
Confidence, self-belief and goal setting	p. 45
What is confidence?	p. 45
The feeling of confidence	p. 46
Act as if you are confident	p. 47
Think positive thoughts	p. 47
Focus on your strengths and boost your confidence	p. 47
Self-esteem, self-awareness and self-belief	p. 49
Conscious and subconscious minds	p. 49
Internal 'negative gremlins' and internal 'positive coach'	p. 50
Fear	p. 52
Tools to change/eliminate negative gremlin voices	p. 53
The law of attraction	p. 56
The power of experiential learning	p. 57
Continual learning	p. 57
Methods of learning	p. 59
Appraisals and feedback	p. 59
Tips on how to receive constructive criticism	p. 60
Personal development plan (PDP)	p. 61
Goal setting	p. 62
Steps to help you achieve your goals	p. 64
Dealing with difficult people and managing conflict	p. 67
A problem-solving technique	p. 68
Assertiveness	p. 69
Ground rules for discussions	p. 74
Strategies to help you deal with conflict and difficult characteristics of bosses	p. 76
Change the way you react by using affirmations	p. 78
E-mail rage	p. 79
Real-life case studies on how to deal with difficult bosses/conflict	p. 80
Different types of management style	p. 83
Time, organizing and stress management	p. 87
Time/task management	p. 87
Prioritizing the workload	p. 88
'Time thieves'	p. 95
Organizational skills	p. 99
Top tips for managing deadlines	p. 99
Top 10 ways to save time dealing with e-mail	p. 100
Stress management	p. 101
Time management and lowering stress levels	p. 103
Advice on stress from around the world	p. 106
Organizing meetings and events	p. 109
Before the meeting: prepare and plan!	p. 110
During the meeting/event	p. 118
After the meeting: evaluate	p. 118
Presentations	p. 120
Exercises to reduce tension	p. 121
Principles for preparing your presentation	p. 122
During the presentation	p. 126
Ending the presentation	p. 130
Ergonomics: your health and safety	p. 132
The work station	p. 132
A tidy desk leads to a tidy mind	p. 135
Principles of posture	p. 136
Ergonomic health breaks	p. 138
Networking	p. 141
What is networking?	p. 141
The benefits of networking	p. 142
Where to network	p. 143
The secrets of good networking	p. 145
Remembering people's names	p. 147
Some general points	p. 148
What to talk about while networking	p. 148
A chapter to share with your boss	p. 151
Communication	p. 152
What bosses should know to work effectively with their assistants	p. 153
The law of expectations: communicate your expectations clearly	p. 155
How to motivate your assistant	p. 156
Focus on the development of your assistant	p. 158
Confident minute-taking	p. 162
Definition	p. 162
Personal benefits of taking the minutes	p. 163
Preparation	p. 163
During the meeting	p. 168
After the meeting	p. 181
Harnessing the power of social media	p. 185
The first step to using social media is to sign up	p. 185
Social media time management	p. 188
Twitter	p. 189
Facebook	p. 192
LinkedIn	p. 195
Other useful tools	p. 197
Apps	p. 198
What you can use social media for	p. 199
The future of the assistant	p. 204
The future of the personal assistant/executive assistant/secretary	p. 207
Appendices	p. 209
Personal strengths assessment form	p. 209
Personal development plan (PDP)	p. 213
Preferred communication style	p. 220
Pro forma for goal setting	p. 226
Problem-solving master	p. 232
Positive adjectives/action verbs	p. 235
Index	p. 244
Table of Contents provided by Ingram. All Rights Reserved.

Amazon no longer offers textbook rentals. We do!

The Definitive Personal Assistant & Secretarial Handbook

The Definitive Personal Assistant & Secretarial Handbook

9780749465766

074946576X

Summary

Author Biography

Table of Contents

Supplemental Materials

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