Crucial Conversations : Tools for Talking When Stakes are High
ISBN: 9780071401944 | 0071401946
Edition: 1stFormat: Paperback
Publisher: McGraw-Hill
Pub. Date: 6/18/2002
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The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achi... MORE
| Foreword | p. XI |
| Acknowledgments | p. XV |
| What's a Crucial Conversation? And Who Cares? | p. 1 |
| Mastering Crucial Conversations: The Power of Dialogue | p. 17 |
| Start with Heart: How to Stay Focused on What You Really Want | p. 27 |
| Learn to Look: How to Notice When Safety Is at Risk | p. 45 |
| Make It Safe: How to Make It Safe to Talk about Almost Anything | p. 65 |
| Master My Stori... MORE | p. 93 |
| State My Path: How to Speak Persuasively, Not Abrasively | p. 119 |
| Explore Others' Paths: How to Listen When Others Blow Up or Clam Up | p. 141 |
| Move to Action: How to Turn Crucial Conversations into Action and Results | p. 161 |
| Putting It All Together: Tools for Preparing and Learning | p. 179 |
| Yeah, But: Advice for Tough Cases | p. 193 |
| Change Your Life: How to Turn Ideas into Habits | p. 215 |
| Endnotes | p. 229 |
| Index | p. 231 |
| Table of Contents provided by Syndetics. All Rights Reserved. |
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.
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