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|What's a Crucial Conversation? And Who Cares?||p. 1|
|Mastering Crucial Conversations: The Power of Dialogue||p. 17|
|Start with Heart: How to Stay Focused on What You Really Want||p. 27|
|Learn to Look: How to Notice When Safety Is at Risk||p. 45|
|Make It Safe: How to Make It Safe to Talk about Almost Anything||p. 65|
|Master My Stori... MORE||p. 93|
|State My Path: How to Speak Persuasively, Not Abrasively||p. 119|
|Explore Others' Paths: How to Listen When Others Blow Up or Clam Up||p. 141|
|Move to Action: How to Turn Crucial Conversations into Action and Results||p. 161|
|Putting It All Together: Tools for Preparing and Learning||p. 179|
|Yeah, But: Advice for Tough Cases||p. 193|
|Change Your Life: How to Turn Ideas into Habits||p. 215|
|Table of Contents provided by Syndetics. All Rights Reserved.|
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.