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| Preface | vii | ||||
| Part 1 The Contemporary Marketing Environment | 3 | (110) | |||
| 4 | (34) | |||
| 38 | (38) | |||
| 76 | (37) | |||
| Part 2 Managing Technology to Achieve Marketing Success | 113 | (66) | |||
| 114 | (36) | |||
| 150 | (29) | |||
| Part 3 Marketing Planning, Information, and Segmentation | 179 | (84) | |||
| 180 | (24) | |||
| 202 | (2) | |||
| 204 | (28) | |||
| 232 | (31) | |||
| Part 4 Customer Behavior | 263 | (62) | |||
| 264 | (28) | |||
| 292 | (33) | |||
| Part 5 Product Strategy | 325 | (62) | |||
| 326 | (30) | |||
| 356 | (31) | |||
| Part 6 Distribution Strategy | 387 | (64) | |||
| 388 | (30) | |||
| 418 | (33) | |||
| Part 7 Promotional Strategy | 451 | (112) | |||
| 452 | (36) | |||
| 488 | (38) | |||
| 526 | (37) | |||
| Part 8 Pricing Strategy | 563 | ||||
| 564 | ||||
| 594 | ||||
| Video Cases | VC-1 | ||||
| Gateway Continuing Cases | GC-1 | ||||
| Careers in Marketing | A-1 | ||||
| Notes | N-1 | ||||
| Glossary | G-1 | ||||
| Solution | S-1 | ||||
| Credits | C-1 | ||||
| Indexes | I-1 |