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Conflict Diagnosis and Alternative Dispute Resolution

ISBN: 9780130981097 | 0130981095
Edition: 1st
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2004

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SummaryTable of Contents
For Alternative Dispute Resolution courses and Conflict Resolution courses. Filling a void in the market, Conflict Diagnosis and Alternative Dispute Resolution uses the innovation of the Conflict Diagnosis concept to provide an in-depth appreciation of ADR processes. The survey takes a true developmental- and social-psychological perspective on the interdisciplinary topic of dispute resolution and prefaces descriptions of mediation, arbitration and other processes with a comprehensive exploration of the theoretical and empirical basis for under... MORE
PART I INTRODUCTION1(90)
1 Basic Definitions
3(10)
Interpersonal Conflict
4(6)
... MORE
Basic Attributes of Conflict
4(5)
Parties to Conflict
9(1)
What to Make of This Chapter
10(1)
Exercises, Projects, and "Thought Experiments"
11(1)
Recommended Readings
12(1)
2 Dispute Resolution Processes: An Introduction
13(15)
Forms of Dispute Resolution
14(8)
Negotiation and Adjudication
15(6)
Mixed, or Hybrid, Dispute Resolution Processes
21(1)
A Summary of Dispute Resolution Processes
22(2)
Exercises, Projects, and "Thought Experiments"
24(3)
Recommended Readings
27(1)
3 Of Artisans, Invisible Veils, and Philosophical Maps: Our Preconceptions About Conflict and How They Shortchange Us
28(21)
Artisanship and the Craft Metaphor
29(7)
Cultural Influences on the Blueprint and Toolbox
31(4)
The Invisibility of the Dominant Blueprint
35(1)
Conflict as Battle
36(6)
The Influence of Ambiguity
37(1)
Lawyers and the American Legal System
37(5)
Good and Bad Conflict
42(4)
Perspectives on "Good" and "Bad" Conflict
43(2)
An Evaluation of Interpersonal Conflict Depends on How It Is Handled
45(1)
Exercises, Projects, and "Thought Experiments"
46(1)
Recommended Readings
47(2)
4 Conflict Diagnosis
49(13)
Who Needs to Know About Conflict Diagnosis?
51(3)
Conflict Diagnosis for Conflict Gamers and Conflict Phobics
51(3)
Conflict Diagnosis for Conflict Professionals
54(1)
Conflict Diagnosis and Alternative Dispute Resolution
54(5)
Summary
59(1)
Exercises, Projects, and "Thought Experiments"
60(1)
Recommended Readings
61(1)
5 Recurrent Themes in Conflict Diagnosis
62(29)
The Seven Steps of Social Behavior
63(14)
Step 1: Social Stimulus
64(1)
Step 2: Stimulus Reception
64(2)
Step 3: Stimulus Interpretation
66(4)
Step 4: Disputant Generates Options for Responding
70(1)
Step 5: Disputant Weighs the Options
71(4)
Step 6: Disputant Chooses an Option
75(1)
Step 7: Disputant Acts, Creating a New Social Stimulus
76(1)
Summary: The Seven Steps of Social Behavior
77(2)
The Ten Themes of Conflict Diagnosis
79(7)
Theme 1: Behavior Makes Sense
80(1)
Theme 2: Each Individual's Interpretation of Reality Is Subjective
80(1)
Theme 3: Use of Conflict to Form Perception
80(1)
Theme 4: Perceptual Biases Are Unconscious
81(1)
Theme 5: Perceptual Biases Feed Conflict
82(1)
Theme 6: The Pleasure Principle
82(1)
Theme 7: Subjectivity of Expectations About Results
83(1)
Theme 8: Complexity and Inconsistency of Motivation
83(1)
Theme 9: Actual and Intended Results of Action May Differ
84(1)
Theme 10: The Self-Fulfilling Nature of Conflict
85(1)
Putting the Themes Together
86(1)
Conclusions: Themes of Conflict Diagnosis
86(2)
Exercises, Projects, and "Thought Experiments"
88(2)
Recommended Readings
90(1)
PART II THE STEPS OF CONFLICT DIAGNOSIS91(212)
6 Step 1. Describe the Conflict
92(11)
Exercises, Projects, and "Thought Experiments"
102(1)
7 Step 2. Identify the Sources of the Conflict
103(23)
Resource Conflicts
105(5)
Data-Type Conflicts
110(1)
Preferences and Nuisances
111(1)
Differing Attributions of Causation
111(1)
Communication Problems
112(2)
Differences in Conflict Orientation
114(1)
Structural and Interpersonal Power Conflicts
114(2)
Identity Conflicts
116(5)
Loss of Face
116(1)
Relationship Break-Ups and Identity Conflicts
117(1)
Men Are from Mars: Separation and Individuation Issues in Identity Conflict
118(1)
World View and Identity
119(2)
Values Conflicts
121(2)
Displaced and Misattributed Conflict
123(1)
Using Sources of Conflict to Understand and Diagnose Conflict
123(1)
Exercises, Projects, and "Thought Experiments"
124(1)
Recommended Readings
125(1)
8 Step 3. Perform an Interests Analysis
126(28)
What Is the Purpose of Interests Analysis?
127(7)
Analyzing Your Team's Interests
128(2)
Analyzing the Other Disputant's Interests
130(2)
Analyzing the Interests of Constituents and Stakeholders
132(1)
Analyzing the Interests of Agents and Advocates
133(1)
Performing an Interests Analysis: The Conflict Onion and Interest Tree
134(13)
Positions
135(1)
Aspirations
136(1)
Underlying Interests
137(1)
Principles and Values
138(2)
Basic Human Needs
140(6)
Interests Analyses for Members of the Other Team
146(1)
Summary
147(1)
Identifying Divergent and Complementary Interests
147(4)
Exercises, Projects, and "Thought Experiments"
151(2)
Recommended Readings
153(1)
9 Step 4. Assess the Character of the Conflict as Constructive or Destructive
154(23)
Morton Deutsch's Theory of Constructive and Destructive Conflict
155(19)
Premises of Deutsch's Theory
156(14)
Implications of Deutsch Theory for Conflict Diagnosis
170(4)
Exercises, Projects, and "Thought Experiments"
174(2)
Recommended Readings
176(1)
10 Step 5. Assess the Levels of Trust and Develop Strategies to Increase or Preserve It
177(15)
Levels of Trust
178(6)
Calculus-Based Trust
179(1)
Knowledge-Based Trust
180(1)
Identification-Based Trust
181(3)
Mistrust
184(1)
Origins of Trust
184(1)
Effects of Trust
185(2)
Implications for Conflict Diagnosis
186(1)
The Business Relationship
187(3)
Explicit and Detailed Agreements
188(1)
Formality
188(1)
Restraint of Emotional Expression
189(1)
Balanced, Neutral Factfinding and Evaluation
189(1)
Exercises, Projects, and "Thought Experiments"
190(1)
Recommended Readings
191(1)
11 Step 6. Assess the Impediments to Resolving the Conflict
192(23)
Motivation to Seek Vengeance
193(1)
Meta-disputes
194(1)
Mistrust
195(1)
Vastly Differing Perceptions of Reality
196(1)
Overcommitment and Entrapment
197(3)
Lack of Ripeness
200(1)
Jackpot Syndrome
201(1)
Loss Aversion
202(1)
Linkages
202(1)
Conflicts of Interest Among Team Members
203(2)
Excluded Stakeholders
205(1)
Disempowered Disputant
206(1)
Unpleasant Disputant
207(1)
Competitive Culture or Subculture
208(2)
Exercises, Projects, and "Thought Experiments"
210(4)
Recommended Readings
214(1)
12 Step 7. Assess the Negotiation Styles and Practices of the Participants
215(19)
Negotiation Theory and Deutsch's Model
216(1)
The Dual-Concern Model
217(13)
Considerations Involved in Using the Five Negotiation Styles
221(3)
Tactics Used in Integrating
224(2)
Limitations on the Usefulness of the Dual-Concern Model
226(2)
Measurement of Negotiation Style Preferences
228(2)
Implications for Conflict Diagnosticians
230(1)
Exercises, Projects, and "Thought Experiments"
231(2)
Recommended Readings
233(1)
13 Step 8. Assess Power and Alternatives to a Negotiated Agreement
234(29)
Domains of Power
235(1)
Kinds of Power in the Relationship Domain
236(7)
Coercive Power
236(1)
Reward/Exchange Power
237(1)
Referent Power
237(1)
Normative Power
238(1)
Expert Power
239(2)
Ecological Power
241(1)
Power and Alienation
241(1)
Sources of Relationship Power
242(1)
Context and Power
243(2)
The BATNA
245(8)
Assessing the BATNA
246(3)
Knowing the Other Disputant's BATNA
249(1)
Litigation and the BATNA; Performing Case Valuation
249(3)
Drawbacks of BATNA Analysis
252(1)
Power Imbalance
253(6)
Group Power Imbalance
255(1)
Becoming Empowered
256(1)
Dealing with Power Imbalance
257(2)
Implications for Conflict Diagnosis
259(1)
Exercises, Projects, and "Thought Experiments"
260(2)
Recommended Readings
262(1)
14 Step 9. Consider Diversity Issues at Play in the Conflict
263(40)
Definition and Scope
266(1)
Categories of Diversity Issues
266(33)
Stereotyping
268(16)
Culture
284(9)
Power
293(6)
Summary: Diversity Issues in Interpersonal Conflict
299(1)
All Interpersonal Conflicts Are Diversity Conflicts
299(1)
Conflict Diagnosticians and Diversity
299(1)
Exercises, Projects, and "Thought Experiments"
300(2)
Recommended Readings
302(1)
PART III ALTERNATIVE DISPUTE RESOLUTION PROCESSES303(212)
15 Mediation: An Introduction
305(29)
Basic Definitions
306(4)
Mediation
306(2)
Processes Related to Mediation
308(1)
The Product of Mediation
309(1)
Uses of Mediation Today
310(3)
Varieties of Mediation
313(9)
Triage Mediation
314(1)
Bargaining-Based Mediation
315(2)
Therapeutic Mediation
317(1)
Pure Mediation
318(2)
Transformative Mediation
320(2)
Participant Roles In Mediation
322(8)
Mediator(s)
323(2)
Disputants and Their Lawyers
325(2)
Paralegals
327(1)
Constituents and Dependents
328(2)
Consultants and Experts
330(1)
Exercises, Projects, and "Thought Experiments"
330(2)
Recommended Readings
332(2)
16 Advantages and Disadvantages of Mediation
334(26)
Advantages of Mediation
335(14)
Efficiency Considerations
335(2)
Conflict Management and Conflict Prevention
337(1)
Relationship Preservation
338(2)
Comprehensiveness
340(3)
Ability to Handle Meta-Disputes
343(1)
Disputant Quality of Consent, Power, and Autonomy
344(1)
Psychological Ownership and Quality of Consent
344(3)
Individual Transformation
347(1)
Minimization of Conflicts of Interest with Legal Counsel
348(1)
Advantages of Litigation over Mediation
349(6)
Guaranteed Outcome
349(1)
Nature of Enforceability
349(1)
Legal Precedent
350(1)
Privacy Issues
351(1)
Mediation and Low-Power Disputants
351(4)
Mediation Isn't the Option of Last Resort
355(1)
Advantages of Negotiation over Mediation
355(1)
Summary: Advantages and Disadvantages of Mediation
355(2)
Exercises, Projects, and "Thought Experiments"
357(2)
Recommended Readings
359(1)
17 The Process of Mediation
360(23)
Stages of Mediation
361(8)
Initial Client Contact
361(2)
Introductory Stage
363(1)
Issues Clarification and Communication
364(2)
Productive Stage
366(2)
Agreement Consummation
368(1)
Debriefing and Referral
368(1)
What Do Mediators Do?
369(11)
Facilitative Tactics in Mediation
369(6)
Evaluative Tactics In Mediation
375(5)
Exercises, Projects, and "Thought Experiments"
380(2)
Recommended Readings
382(1)
18 The Law and Ethics of Mediation
383(42)
Introduction: Why Regulate Mediation?
384(6)
Preserving the Essence of Mediation
385(3)
Ensuring the Effectiveness of Mediation
388(1)
Protecting Other Rights
389(1)
Legal Issues in Mediation
390(31)
Confidentiality
390(12)
Mandating of Mediation
402(9)
Provision of Legal Services by Mediators
411(1)
Behavior of Legal Advocates During Mediation
412(2)
Mediator Impartiality and Neutrality
414(3)
Regulation of Mediator Competency
417(3)
Enforceability of Mediated Agreements
420(1)
Exercises, Projects, and "Thought Experiments"
421(2)
Recommended Readings
423(2)
19 Arbitration
425(37)
From "People's Court" to "Creeping Legalism": The Dilemma of Modern Arbitration
426(4)
A Brief History ofArbitration in the United States
426(4)
Arbitration Between a Rock and a Hard Place
430(1)
Varieties of Arbitration
430(2)
Executory and Ad-Hoc Arbitration
430(1)
Administered and NonadministeredArbitration
431(1)
Interest and Rights Arbitration
432(1)
Other Arbitration Varieties
432(1)
Arbitration and the Conflict Diagnostician
432(8)
Advantages ofArbitration, Compared to Litigation
436(1)
Disadvantages ofArbitration, Compared with Litigation
437(1)
Advantages ofArbitration, Compared with Negotiation
438(1)
Disadvantages ofArbitration, Compared with Negotiation
439(1)
Advantages ofArbitration, Compared with Mediation
439(1)
Disadvantages ofArbitration, Compared with Mediation
440(1)
Process ofArbitration
440(7)
Creating the Arbitration Contract
440(3)
Demanding, Choosing, or Opting for Arbitration
443(1)
Selecting the Arbitrator or Arbitration Panel
444(1)
Selecting the Procedural Rules
444(1)
Preparing for Arbitration
445(1)
Participating in the Arbitration Hearing
445(1)
Issuing the Arbitration Award
446(1)
Enforcing the Award
446(1)
Law of Arbitration
447(11)
Before Arbitration
447(5)
After Arbitration
452(4)
Choice of Law
456(2)
Exercises, Projects, and "Thought Experiments"
458(3)
Recommended Readings
461(1)
20 Nonbinding Evaluation
462(14)
Varieties of Nonbinding Evaluation
464(4)
Nonbinding Arbitration
464(1)
Minitrial
465(1)
Summary Jury Trial
466(1)
Neutral Evaluation
467(1)
Dispute Review Boards
467(1)
Advantages and Disadvantages of Nonbinding Evaluation
468(5)
Compared with Litigation
468(2)
Compared with Arbitration
470(1)
Compared with Mediation
471(1)
Conclusions: Advantages and Disadvantages of Nonbinding Evaluation
472(1)
Legal Issues in Nonbinding Evaluation
473(1)
Exercises, Projects, and "Thought Experiments"
474(1)
Recommended Readings
475(1)
21 Mixed (Hybrid) and Multimodal Dispute Resolution Processes
476(39)
Varieties of Mixed, or Hybrid, Processes
477(11)
Med Arb
477(3)
Arb-Med
480(2)
Mediation Windowing
482(1)
Incentive Arbitration
482(1)
Minitrial
483(1)
Ombuds
483(5)
Multimodal ADR Programs and Processes
488(22)
Dispute Resolution Systems
488(4)
Court-Connected ADR
492(6)
Online ADR
498(12)
Exercises, Projects, and "Thought Experiments"
510(2)
Recommended Readings
512(3)
PART IV PUTTING ITALL TOGETHER515(47)
22 Power Tools and Magic Keys: Using Conflict Diagnosis to Manage Legal Disputes and Select ADR Processes
516(46)
Is Conflict Diagnosis Necessary?
517(7)
Using Conflict Diagnosis
524(32)
Choosing Strategies and Tactics for Handling Conflict
524(10)
Choosing a Dispute Resolution Process and Provider
534(22)
In Search of Magic Keys to Resolving Conflict
556(2)
Exercises, Projects, and "Thought Experiments"
558(3)
Recommended Readings
561(1)
APPENDIX A Alternative Dispute Resolution Act of 1998562(4)
APPENDIX B Alternative Dispute Resolution Act of 1996 (Selected Provisions)566(7)
APPENDIX C Uniform Mediation Act (Selected Provisions)573(4)
APPENDIX D Federal Arbitration Act (Selected Provisions)577(3)
APPENDIX E Federal Statute Concerning the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (Selected Provisions)580(2)
REFERENCES582(9)
TABLE OF LEGAL REFERENCES591(2)
WEBSITES593(1)
GLOSSARY594(13)
INDEX607

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