FREE SHIPPING BOTH WAYS
ON EVERY ORDER!
LIST PRICE:
$70.00

Sorry, this item is currently unavailable.

Configuring Callmanager and Unity : A Step-by-Step Guide

ISBN: 9781587051968 | 1587051966
Edition: 1st
Format: Hardcover
Publisher: Cisco Press
Pub. Date: 1/1/2005

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
SummaryTable of Contents
Configuring CallManager and Unity: A Step-by-Step Guide provides IP Telephony system engineers and administrators with tested methods for configuring and deploying Cisco CallManager and Unity they can use in the field. It helps readers integrate these solutions, resulting in more robust and feature-rich deployments of Cisco CallManager and Unity. It is a unique entry to the market since it covers both topics; other books cover the topics singularly and only make cursory mentions of the second topic. This book focuses on the configuration issues... MORE
Introductionxxi
Part I CallManager Configuration
3(280)
Cisco CallManager and Unity Overview
5(40)
... MORE
Ensuring a Reliable Foundation
6(5)
Infrastructure Overview
6(1)
Inline Power
7(1)
Voice VLANs
8(1)
CDP Support
8(1)
Creating a Reliable VoIP Infrastructure
9(2)
CallManager Overview
11(15)
Defining CallManager Components
12(2)
CallManager Devices
14(1)
Phones
14(2)
Gateways
16(1)
Gatekeepers
17(2)
Media Resources
19(1)
Understanding CallManager Deployment Models
20(1)
Single Site
20(1)
Multisite WAN with Centralized Call Processing
20(1)
Multisite WAN with Distributed Call Processing
21(1)
Dial Plan Overview
22(1)
Typical Call Flow
23(1)
Wildcards
23(1)
Class of Service (CoS)
24(2)
Unified Messaging Overview
26(11)
Unity Software Architecture
27(1)
Following the Call Flow
28(1)
Exploring Call Handlers
29(3)
Defining Various Types of Subscribers
32(2)
Exchange Subscriber
34(1)
Dominos Subscriber
34(1)
Internet Subscriber
34(1)
AMIS-a (Audio Messaging Interchange Specification---Analog) Subscriber
35(1)
Voice Profile for Internet Mail (VPIM) Subscriber
35(1)
Bridge Subscriber
35(1)
Unity Networking Overview
36(1)
Digital Networking
36(1)
Simple Mail Transfer Protocol (SMTP) Networking
36(1)
VPIM Networking
37(1)
AMIS Networking
37(1)
Bridge Networking
37(1)
Securing CallManager and Unity Environments
37(5)
CallManager Security Issues
39(1)
Unity Security Issues
40(2)
Summary
42(3)
Preparing CallManager for Deployment
45(34)
Configuring CallManager for Maximum Performance
45(7)
Deactivating Unnecessary Services
45(3)
Activating CallManager Services
48(4)
Configuring CallManager's Enterprise Settings
52(13)
Removing DNS Dependencies
52(2)
Defining Enterprise Parameters
54(1)
General Parameters
54(2)
CCMAdmin Parameters
56(2)
CCMUser Parameters
58(1)
CDR Parameters
59(1)
Localization Parameters
60(1)
Multi-Level Precedence and Pre-emption (MLPP) Parameters
61(1)
Security Parameters
62(1)
Phone URL Parameters
62(1)
User Search Parameters
63(1)
CCM Web Services Parameters
64(1)
Preparing CallManager for Device Registration
65(12)
Creating CallManager Groups
68(2)
Defining Date/Time Groups
70(2)
Configuring Regions
72(3)
Building Device Pools
75(2)
Summary
77(2)
Deploying Devices
79(62)
Adding Clients
79(36)
Defining Device Settings
80(1)
Phone Button Templates
80(3)
Softkey Template
83(3)
Device Defaults
86(1)
Adding Phones
87(1)
Auto-Registration
88(3)
Manually Adding Phones
91(7)
Add a Line to a Phone
98(7)
Using BAT to Add Devices
105(1)
Installing BAT
105(3)
Creating a CSV File for BAT
108(2)
Adding Phones Using BAT
110(4)
Adding Phones Using TAPS
114(1)
Adding Gateways
115(24)
Adding H.323 Gateways
115(1)
Device Information
116(2)
Call Routing Information---Inbound Calls
118(1)
Call Routing Information---Outbound Calls
119(1)
Adding MGCP Gateways
120(1)
Adding ISO MGCP Gateways
120(5)
Adding non-IOS MGCP Gateways
125(9)
Adding Inter-Cluster Trunks
134(1)
Device Information
135(1)
Call Routing Information---Inbound Calls
136(1)
Call Routing Information---Outbound Calls
137(1)
Remote Cisco CallManager Information
138(1)
Multilevel Precedence and Preemption (MLPP) Information
139(1)
Summary
139(2)
Implementing a Dial Plan
141(38)
Understanding Call Flow
141(3)
Understanding Route Groups and Route Lists
144(10)
Creating Route Groups
147(1)
Creating Route a List
148(6)
Understanding Patterns
154(8)
Creating Basic Route Patterns
156(4)
Using Pattern Wildcards to Create a Basic Dial Plan
160(2)
Advanced Dial Plan Components and Behavior
162(15)
Creating Route Filters
163(5)
Creating Translation Patterns
168(4)
Creating CTI Route Points
172(2)
Adding a Line to a CTI Route Point
174(3)
Summary
177(2)
Configuring Class of Service and Call Admission Control
179(38)
Rights and Restrictions
179(18)
Understanding Call Search Spaces and Partitions
179(9)
Creating Calling Search Spaces and Partitions
188(3)
Applying Calling Search Spaces and Partitions
191(1)
Assigning a CSS to a Phone
192(1)
Assigning a CSS to a Line
193(1)
Assigning a CSS to a Gateway or Inter-Cluster Trunk
194(1)
Assigning a Partition to a Line (Directory Number)
195(1)
Assigning a Partition to a Pattern
196(1)
Implementing Call Admission Control
197(13)
Configuring CAC for a Distributed Deployment
198(2)
Configuring a GateKeeper
200(2)
Configuring a Gatekeeper Controlled Intercluster Trunk
202(4)
Configuring CAC for a Centralized Deployment
206(1)
Creating Locations
207(1)
Assigning a Location to Devices
208(2)
Special Services Configuration
210(5)
Special Services Overview
210(1)
Configuring Special Services Route Patterns
211(4)
Summary
215(2)
Configuring CallManager Features and Services
217(66)
Configuring Features
217(21)
Creating Call Pickup Groups
217(1)
Add a Call Pickup Number
218(1)
Assign a Call Pickup Group to a Line
219(1)
Creating Meet-Me Patterns
220(2)
Creating Call Park Numbers
222(2)
Creating Forced Authorization Codes
224(1)
Create a Forced Authorization Code
225(1)
Assign a Forced Authorization Code to a Route Pattern
226(1)
Configuring Client Matter Codes
227(1)
Create a Client Matter Code
227(1)
Assign a Client Matter Code to a Route Pattern
228(1)
Configuring Voice Ports and Profiles
229(9)
Creating Users
238(3)
Configuring Advanced Services
241(22)
Implementing Advanced Features
241(1)
Configuring IP Phone Services
241(2)
Extension Mobility
243(8)
Creating and Managing Media Resources
251(1)
Configuring an MOH Server
251(2)
Assign and MOH Audio Source to a Phone
253(1)
Creating Conference Bridges
254(2)
Configuring MTPs
256(1)
Creating Transcoders
257(1)
Configuring Annunciators
258(1)
Media Resource Management
259(3)
Assign a Media Resource Group List to a Phone
262(1)
Assign a Media Resource Group List to a Device Pool
263(1)
Configuring Remote Site Failover
263(8)
SRST Overview
264(1)
Configuring SRST
264(2)
Creating an SRST Reference to a Device Pool
266(1)
Assign an SRST Reference to a Device Pool
267(1)
Configuring AAR
267(1)
Creating an AAR Group
268(2)
Assign an AAR Group to a Line
270(1)
Exploring CallManager Serviceability
271(10)
Exploring Alarms
272(1)
Configuring and Collecting Traces
273(1)
Exploring CallManager Serviceability Tools
274(7)
Summary
281(2)
Part II Unity Configuration
283(208)
Unity Predeployment Tasks
285(52)
Accessing and Navigating Unity Administrator
285(6)
Integration Verification
291(10)
CallManager Integration
292(1)
Voice-mail Port Configuration
292(1)
Unity Telephony Integration Manager (CallManager)
293(3)
SIP Integration
296(1)
SIP Configuration
296(1)
Unity Telephony Integration Manager (SIP)
297(4)
Defining System Configuration
301(16)
Creating Schedules and Holidays
302(1)
View and Change a Schedule
302(1)
Add a Schedule
303(1)
Define a Default Schedule
304(1)
Add a Holiday
305(1)
Modify or Delete a Holiday
305(1)
Defining Configuration Settings
306(1)
Settings
306(3)
Software Versions
309(1)
Recordings
309(2)
Contacts
311(1)
Phone Languages
311(2)
GUI Languages
313(1)
Configuring Authentication Settings
313(3)
Configuring Ports
316(1)
Configuring System Access and Policies
317(14)
Defining Account Polices
318(3)
Configuring Class of Service
321(1)
Adding a CoS
322(1)
Modifying a CoS
322(9)
Creating and Managing Public Distribution Lists
331(4)
Creating Public Distribution Lists
331(3)
Managing PDL Members
334(1)
Summary
335(2)
Subscriber Reference
337(58)
Defining Various Types of Subscribers
337(1)
Exchange
337(1)
Domino
337(1)
Networked Subscribers
338(1)
Creating Exchange/Domino Subscribers
338(37)
Creating Subscribers Templates
339(30)
Creating New Exchange Subscribers
369(3)
Importing Subscribers
372(3)
Managing Subscribers
375(18)
Managing Subscriber Access
375(1)
Unlocking a Subscriber's Account
375(2)
Resetting Passwords
377(1)
Changing a Subscriber's Extension
377(1)
Changing a Subscriber's CoS
377(1)
Granting Access to Licensed Features (FaxMail, Text-to-Speech, CPCA)
378(1)
Granting Additional System Access Rights
378(1)
Managing Call Transfer and Greetings
379(1)
Allowing Screening and Hold Options
380(1)
Changing Maximum Greeting Length
380(1)
Enabling and Disabling Greetings
380(1)
Modifying Caller Input Options
381(2)
Managing Message Access, Notification, and Indication
383(1)
Allowing Subscribers to Send to Distribution Lists
384(1)
Allowing Messages Deleted from the Phone To Be Saved in the Deleted Items Folder
384(1)
Enabling Live Reply for a Subscriber
384(1)
Creating Private Lists
385(1)
Configuring Message Notification
386(2)
Adding Alternate Extensions
388(1)
Changing Maximum Outside Caller Message Length
389(1)
Adjusting Urgent Message Marking
389(1)
Enable MWI on Another Extension
389(1)
Adding and Removing Subscribers from a Distribution List
390(1)
Conversation Management Settings
390(1)
Changing Menus from Full to Brief
391(1)
Change How a Subscriber Searches for Other Subscribers
391(1)
Change What Message Count Is Played to a Subscriber
391(1)
Change the Order in Which Messages Are Played
392(1)
Change What Header Information Is Heard While Listening to Messages
393(1)
Summary
393(2)
Call Management
395(44)
Understanding Call Flow
395(4)
Call Flow Architecture
396(1)
Call Handler Overview
397(2)
Creating Basic Call Routing Systems
399(23)
Creating Call Handlers
399(2)
Configuring Call Handlers
401(1)
Profile Settings
402(2)
Call Transfer Settings
404(2)
Configuring Call Handler Greetings Settings
406(3)
Configuring Call Handler Caller Input Settings
409(2)
Configuring Call Handler Messages Settings
411(2)
Configuring Directory Handlers
413(1)
Directory Handler Profile Settings
414(1)
Directory Handler Search Options Settings
415(2)
Directory Handler Match List Options Settings
417(2)
Directory Handler Caller Input Settings
419(1)
Configuring Auto Attendant
420(2)
Creating Advanced Call Routing Systems
422(15)
Using Interview Handlers
422(4)
Creating an Audio Text Application
426(2)
Remotely Managing Call Handlers
428(1)
Configuring Call Routing
428(1)
Creating and Configuring a Call Routing Rule
429(5)
Managing Restriction Tables
434(3)
Summary
437(2)
Implementing Unity Networking
439(22)
Unity Networking Overview
439(4)
Networking Components
440(1)
Locations
440(1)
Message Addressing
441(1)
Network Subscribers
441(1)
Voice Connector
441(1)
Schema Extensions
441(1)
Unity-to-Unity Networking Overview
442(1)
Unity-to-Legacy Voice-Mail Networking Overview
442(1)
Unity Networking Configuration
443(12)
Defining Digital Networking
443(7)
Defining SMTP Networking
450(1)
SMTP Networking Components
450(1)
SMTP Connectivity
450(1)
Voice Connector
451(1)
Locations
451(1)
Addressing Options
451(1)
Internet Subscriber
451(4)
Unity to Non-Unity Networking Concepts
455(4)
Defining AMIS Networking
455(1)
Defining VPIM Networking
456(2)
Defining Bridge Networking
458(1)
Summary
459(2)
Exploring Unity Tools
461(30)
Using Unity Web-Based Tools
461(11)
Monitoring
462(4)
Reports
466(1)
Subscriber Reports
467(2)
System Reports
469(3)
Using Advanced Tools
472(17)
Administration Tools
473(2)
Advanced Settings Tools
475(1)
Audio Text Manager
475(1)
Bellhop Administration
475(1)
Bulk Import Exchange
476(1)
Bulk Subscriber Delete
476(1)
Bulk Edit
476(1)
Bulk Logout
476(1)
DCGC Reconnect Settings
477(1)
Disaster Recovery Backup
477(1)
Disaster Recovery Restore
477(1)
Failover Monitor
477(1)
Global Subscriber Manager
477(1)
IP Fax Configuration Wizard
478(1)
Key Dump
478(1)
License File Install Wizard
478(1)
License Info Viewer
479(1)
Message Store Manager
479(1)
Migrate Subscriber Data
479(1)
Permissions Wizard
479(1)
Public Distribution List Builder
479(1)
Schedule Unity Restart
480(1)
Service Configuration Wizard
480(1)
Subscriber Information Dump
480(1)
Third Party Fax Administration
480(1)
TTY Angel
480(1)
TTY Reader
481(1)
Upgrade License
481(1)
Audio Management Tools
481(1)
AudioStat
481(1)
Codec Checker
482(1)
Set Prompt Speed
482(1)
Set Record Format
482(1)
Set Volume
482(1)
Set WAV Format
482(1)
WaveGain
483(1)
Diagnostic Tools
483(1)
Cupid
484(1)
DataLink Explorer
484(1)
DBWalker
484(1)
Directory Access Diagnostics
484(1)
DOH Prop Test
484(1)
Event Monitoring Service
485(1)
Grant Unity Access
485(1)
Remote Serviceability Kit Configuration
485(1)
SysCheck
485(1)
Unity Diagnostic Tool (UDT)
485(1)
Unity Diagnostic Viewer (UDV)
486(1)
Reporting Tools
486(1)
Bridge Traffic Analyzer
486(1)
Event Notification Utility
486(1)
Gather Unity System Information
487(1)
Port Usage Analyzer
487(1)
Switch Integration Tools
487(1)
Call Viewer
488(1)
Edit Switch Utility
488(1)
Integration Monitor
488(1)
Learn Tones
488(1)
Port Status Monitor
488(1)
Restrict Dial
488(1)
Unity Telephone Integration Manager
489(1)
Summary
489(2)
Part III Leveraging the Power of CallManager and Unity
491(38)
Maximizing the Capabilities of Unity and CallManager
493(36)
Advanced CallManager Features
493(29)
Configuring MLA
493(1)
Adding a Functional Group
494(5)
Adding a Functional Group
499(3)
Adding a User Group
502(1)
Attendant Console
503(5)
IPMA
508(1)
Set IPMA Service Parameters
509(1)
Restart IPMA Service
510(1)
Configure Manager and Assistant
510(2)
Install Assistant Console Application
512(1)
Time of Day Routing
512(1)
Creating a Time Period
513(1)
Create a Time Schedule
514(1)
Assign a Time Schedule to a Partition
515(1)
Hunt List
515(1)
Creating a Line Group
516(2)
Creating Hunt List
518(1)
Creating Hunt Pilots
519(3)
Advanced Unity Features
522(2)
Enabling Call Queuing
522(1)
Configuring Destination Call Screening
523(1)
Unique Solutions
524(2)
Configuring Unity as a Meet-Me Conference Manager
524(1)
Directed Call Pickup
525(1)
Managing Multi-Location Overlapping Extensions
526(1)
Summary
526(3)
Appendix Additional Reference Resources529(1)
Additional References529(6)
Interesting Reading535(4)
Index539

Related Products


  • Configuring Cisco Unified Communications Manager and Unity Connection : A Step-by-Step Guide
    Configuring Cisco Unified Comm...


Please wait while this item is added to your cart...