Chapter 1: Appreciating and Understanding Human Communication

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Learning Outcomes

Thinking About Communication

Learning About Communication

Linking Ethics and Communication

Becoming a Competent and Ethical Communicator in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 2: Perception: Self, Others and Communication

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Learning Outcomes

Understanding the Process of Perception

Facing Perceptual Challenges

Connecting Perception and Communication: A Reciprocal Relationship

Improving Your Perceptual Skills

Enacting Competent and Ethical Perception in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 3:  Effective Listening

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Learning OutcomesOvercoming Our Reluctance to Listen

Learning to Listen Effectively

Reaping the Rewards of Listening

Using Listening to Enhance Learning

Becoming a Competent and Ethical Listener in College,Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 4: Verbal Communication and Language

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Learning Outcomes

Understanding Verbal Communication

Identifying the Properties of Language

Recognizing the Power of Language

Connecting Language and Gender

Connecting Language and Culture

Using Language Competently and Ethically in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 5: Nonverbal Communication

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Learning Outcomes

Understanding Nonverbal Communication

Identifying the Properties of Nonverbal Communication

Classifying the Types of Nonverbal Communication

Connecting Nonverbal Communication and Gender

Connecting Nonverbal Communication and Culture

Becoming a Competent and Ethical Nonverbal Communicator in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Unit II: Interpersonal Communication

Chapter 6: Understanding Interpersonal Communication

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Learning Outcomes

Recognizing the Difference Between Impersonal and Interpersonal Communication

Understanding Intimacy as a Key Concept of Interpersonal Communication

Identifying the Stages of Relationship Development and Dissolution

Developing Releationships Between Professors and Students

Connecting Gender and Intepersonal Communication

Connecting Culture and Interpersonal Communication

Becoming a Competent and Ethical Interpersonal Communicator in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 7: Practicing Effective Interpersonal Communication

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Learning Outcomes

Acknowledging the “Reality” of Relationships

Understanding Interpersonal Communication Dialectics

Applying Interpersonal Dialectics to Families

Applying Interpersonal Communication Dialectics to Friendships

Applying Interpersonal Communication Dialectics to College

Applying Interpersonal Communication Dialectics to Communities

Managing Conflict in Interpersonal Relationships

Creating More Assertive Relationships

Building Competent and Ethical Interpersonal Relationships in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Unit III: Public Communication     

Chapter 8: Public Speaking: Process, Purposes, Topics, and Audiences

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Learning Outcomes

Studying Public Speaking

Understanding the Process of Public Speaking

Identifying Public Speaking Purposes

Selecting a Subject

Selecting a Topic

Relating a Topic to Purposes

Writing a Thesis Statement

Gathering Information

Conducting Interview and Recording Personal Observations

Evaluating Materials

Identifying Different Types of Speeches

Becoming a Competent and Ethical Public Speaker in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 9:  Organization, Supporting Material, Delivery, and Visual Aids

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Learning Outcomes

Organizing Your Ideas

Outlining for Effective Speaking

Identifying Patterns of Organization

Understanding the Parts of a Speech

Gathering Supporting Materials

Citing Sources

Using Visual Aids to Enhance Delivery

Delivering Your Speech Effectively

Dealing With Communication Apprehension

Preparing for Effective Delivery

Achieving Competent and Ethical Speech Delivery in College, Career, and Life

The Importance of Organizational Skills for College Learning and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 10: Informative Speaking

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Learning Outcomes

Defining Informative Speaking

Identifying Types of Informative Speeches

Organizing Informative Speeches

Becoming an Effective and Ethical Informative Speaker

Understanding the Value of Informative Speaking for College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 11: Persuasive Speaking

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Learning Outcomes

Defining Persuasion

Understanding the Role of Attitudes in Persuasion

Building Persuasive Credibility

Crafting Persuasive Messages

Identifying Types of Persuasive Speeches

Organizing Persuasive Speeches

Becoming a Competent and Ethical Persuasive Speaker in College, Career, and Life

Unit IV: Groups, Organizations & Mass Communication                 

Chapter 12: Groups in Discussion

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Learning Outcomes

Understanding the Characteristics of Groups

Distinguishing Between Indivdual Goals and Group Goals

Identifying Types of Groups

Determining Roles in Groups

Understanding Leadership in Groups

Tracing the Stages of Group Development

Appreciating Culture, Values, and Gender in Groups

Solving Problems in Groups

Making Quality Decisions in Groups

Becoming a Competent and Ethical Group Member in  College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 13: Communication in Organizations

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Learning Outcomes

Understanding the Importance of Communication in Organizations

Appreciating Organizational Cultures

Understanding Organizational Systems: The System Model

Examining Communication Contexts in Organizations

Confronting Challenges in Contemporary Organizations

Identifying and Avoiding Sexual Harassment

Using Technology in Organizations

Preparing for the Job Market Early in College

Putting Organizational Communication Into Practice in College, Career, and Life

Summary

Questions for Discussion

Exercises

Key Terms

Chapter 14:  Mass Communication and Computer Mediated Communication

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Learning Outcomes

Understanding the World of Mediated Mass Communication

Identifying Characteristics of Mediated Communication

Examining Effects of Mass Communication

Thinking About Computer Mediated Communication and Social Media

Evaluating Blogs and the Changing Face of News

Being a Critical Consumer of Media

Becoming a Competent and ethical Mediated and Mass Communicator in College, Carrer, and Life

Summary                                

Scenario

Questions for Discussion

Exercises

Key Terms

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