9781119971108

Communicating the User Experience looks at the creation of great UX documentation. Inside, cxpartners' Richard Caddick and Steve Cable share insights from their work with some of the world's best known companies and show you how to take ideas from business requirements and user research and create documentation that clearly communicates the vision for the design and the blueprint for how it's going to be developed. Focusing on useful and necessary UX documentation, Caddick and Cable cover the most used tools including OmniGraffle, Axure, workshopping and research, and guide you through topics that include: Personas and user stories User journeys Task models Funnel diagrams Content audits Sitemaps Wireframes Interactive prototypes User testing and expert review reports The book's website includes project files and templates.

Richard Caddick (London) is managing director for cxpartners, a London-based design firm. Richard has been working on digital projects for over 14 years, working most recently with clients such as Expedia, Jaguar, The Cooperative Bank, Nokia and The Planning Portal.

Steve Cable (London) is a User Experience Consultant for cxpartners. Steve has worked on many research and design projects, most recently for clients including Nokia Music, Virgin Trains, Planning Portal and Saga Holidays.

About the Authors v

Credits vi

Authors' Acknowledgments viii

Contents ix

Introduction 1

A summary of the documents 2

Putting the documents into context 7

Enjoy yourselves! 8

CHAPTER 1: Personas 9

CHAPTER 2: Task Models 43

CHAPTER 3: User Journeys 77

CHAPTER 4: Content requirements 103

CHAPTER 5: Sitemaps 123

CHAPTER 6: Wireframes 159

CHAPTER 7: Usability Test Reports 263

CHAPTER 8: Funnel Diagrams 291

Index 323

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Communicating the User Experience A Practical Guide for Creating Useful UX Documentation

Communicating the User Experience A Practical Guide for Creating Useful UX Documentation

1119971101

Summary

Author Biography

Table of Contents

Supplemental Materials

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