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Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

by: Goodall, Jr., H. L.; Goodall, Sandra

Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

by: Goodall, Jr., H. L.; Goodall, Sandra

ISBN 13:
9780534632298
ISBN 10:
0534632297
Edition: 2nd
Format: Paperback
Copyright: 03/08/2005
Publisher: Wadsworth Publishing
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Summary

What communication skills do you need it today's global economy with its new technology and increasingly diverse workforce? COMMUNICATING IN PROFESSIONAL CONTEXTS: SKILLS, ETHICS, AND TECHNOLOGIES (WITH CD-ROM, SPEECHBUILDER EXPRESS, AND INFOTRAC) reflects the rapid changes occurring in professional communication today. Written in an engaging narrative style, this text works with the CD-ROM and web technology to help you build the skills you need, while provideing you a strong theoretical foundation of organizational communication.

Preface

xix

Breakthrough Skills for the Global Workplace

(32)

Components of Business and Professional Communication

(7)

Sender

(1)

Receiver

(1)

Messages

(1)

Noise

(1)

Feedback

(1)

Channels

(1)

Context

(3)

The Functions of Business and Professional Communication

(5)

Organizing Tasks and People

(2)

Creating Identities

(1)

Sense-Making and Interpretation

(2)

Conscious Communication in the Workplace

(4)

Step 1: Choosing a Communication Goal

(1)

Step 2: Creating the Message

(1)

Step 3: Coordinating with Others

(1)

Step 4: Delivering the Message

(1)

Skill Builder Workshop

(1)

Principles of Conscious Communication

(1)

Summary

(1)

Communicating in Professional Contexts Online

(12)

What You Should Have Learned

(1)

Key Terms

(1)

Writing and Critical Thinking

(1)

Research and Explorations Online

(1)

Practicing Communication in Professional Contexts

(1)

The Questions

(3)

Answer Key

(5)

Your Communication Profile

(1)

The Evolution of Communication in the Workplace

(29)

Classical Management and Information Transfer

(4)

Scientific Management

(2)

Bureaucracy

(1)

Communication as Information Transfer

(1)

Human Relations/Resources and Transaction Process

(3)

Hawthorne Studies

(1)

Maslow's Hierarchy of Needs

(1)

Communication as a Transactional Process

(1)

Systems Thinking and Communication Networks

(3)

The Links between Systems Theory and Business and Professional Communication

(2)

Best Practices: Using Formal and Informal Networks Effectively

(1)

Organizational Cultures, Communication, and Power

(4)

The Influence of the Cultural Approach to Power

(3)

Organizational Narratives and Dialogue

(5)

Dialogue

(4)

The Next Step: Learning Organizations

(3)

The Five Disciplines

(1)

Dialogue and Learning Organizations

(1)

Why We Learn about Theories of Communication

(1)

Summary

(1)

Communicating in Professional Contexts Online

(4)

What You Should Have Learned

(1)

Key Terms

(1)

Writing and Critical Thinking

(1)

Research and Explorations Online

(1)

Practicing Communication in Professional Contexts

(1)

Preparing for Conscious Communication in the Workplace

(36)

Organizing a Communication Event

(1)

Step 1: Choosing a Goal for Your Message

(6)

Assessing Audience Needs and Expectations

(2)

Determining the Possible Communication Outcomes

(1)

Establishing Criteria to Measure Success

(3)

Step 2: Creating a Strategic and Ethical Message

(16)

Creating a Thesis Statement

(2)

Determining the Main Points of the Message

(3)

Developing Supporting Materials

(5)

Making Transitions

(1)

Developing an Effective Introduction and Conclusion

(6)

Step 3: Coordinating with Others

(2)

Skill Builder Workshop

(1)

Step 4: Delivering the Message

(3)

Practice, Practice, Practice

(2)

Fluency

(1)

Naturalness

(1)

Vivacity

(1)

Nonverbal Competence

(1)

How Beth Fared

(1)

Summary

(1)

Communicating in Professional Contexts Online

(5)

What You Should Have Learned

(1)

Key Terms

(1)

Writing and Critical Thinking

(2)

Research and Explorations Online

(1)

Practicing Communication in Professional Contexts: Completing the CCCD Worksheets

(1)

Communicating in Professional Contexts in Action!

(1)

Listening in the Workplace

(23)

Becoming a Conscious Listener

(13)

Hearing

100

(1)

Best Practices: Overcoming Blocks to Hearing

101

(1)

Informational Listening

102

(1)

Best Practices: Working with Non-Native Speakers

103

(1)

Best Practices: Removing Cultural Barriers to Listening

104

(1)

Best Practices: Overcoming Gender-Related Listening Differences

105

(1)

Best Practices: Surmounting Language Barriers

106

(1)

Best Practices: Dealing with Communication History Barriers

107

(1)

Critical Listening

107

(2)

Self-Reflexive Listening

109

(1)

Conscious Listening

110

(1)

Best Practices: Listening Consciously

111

(1)

The Importance of Listening in Business and Professional Contexts

112

(4)

Listening in Meetings

112

(1)

Best Practices: Listening in Meetings

112

(1)

Listening in Conflict Situations

112

(1)

Best Practices: Listening in Conflict Situations

113

(1)

Listening to Complaints

113

(1)

Listening When Asked for Help

114

(1)

Best Practices: Dealing with Chronic Complainers

115

(1)

Skill Builder Workshop

115

(1)

Summary

116

(1)

Communicating in Professional Contexts Online

116

(5)

What You Should Have Learned

117

(1)

Key Terms

117

(1)

Writing and Critical Thinking

118

(1)

Research and Explorations Online

119

(1)

Practicing Communication in Professional Contexts

119

(2)

The Power of Verbal and Nonverbal Communication in the Workplace

121

(33)

Communication of Self in the Workplace

124

(10)

Developing Awareness in the Workplace

125

(1)

Monitoring Our Assumptions about Communication

125

(1)

The Principle of Workplace Equity

126

(1)

Making Conscious Choices about Verbal Communication

127

(1)

Clarity and Ambiguity

127

(1)

Best Practices: Communicating Clearly

128

(1)

Upward and Downward Communication

129

(1)

Inclusive and Exclusive Messages

130

(1)

Confirming and Disconfirming Messages

131

(1)

Supportive versus Nonsupportive Messages

132

(1)

Enhancing Personal and Professional Credibility

133

(1)

Verbal Communication and Perceptions of Power

134

(1)

Gendered Talk

134

(1)

Verbal Lie Detectors

135

(1)

Nonverbal Communication and Perceptions of Meaning

135

(11)

Your Workspace

136

(1)

Clothing and Personal Appearance

136

(1)

Best Practices: Creating the Optimal Workspace

137

(1)

Best Practices: Dressing Successfully in the Workplace

138

(1)

Voice

139

(1)

Body Movement, Facial Expressions, and Eye Contact

140

(2)

Benefits of Making Eye Contact

142

(1)

Nonverbal Lie Detectors

143

(1)

Space

144

(1)

Touching

145

(1)

Harassment and Communication in the Workplace

146

(3)

What Is Sexual Harassment?

146

(2)

How Can Harassment Be Avoided?

148

(1)

What Should You Do if You Are a Victim of Harassment?

148

(1)

Summary

149

(1)

Communicating in Professional Contexts Online

150

(4)

What You Should Have Learned

150

(1)

Key Terms

151

(1)

Writing and Critical Thinking

151

(1)

Research and Explorations Online

152

(1)

Practicing Communication in Professional Contexts

153

(1)

Communicating in Professional Contexts in Action!

153

(1)

Information Technology and Conscious Communication

154

(21)

Information Technology and Communication

156

(5)

The Downside to Information Technology

157

(1)

Revising Our Approach to Information Technology

157

(1)

Information Technology and Gender Differences

158

(1)

Information Technology and Conscious Communication

159

(2)

Types of Information Technologies

161

(6)

Computer-Assisted Communication Technologies

161

(1)

Electronic and Voice Mail Systems

162

(1)

Best Practices: Using Voice Mail and E-mail

162

(2)

Computer Networks

164

(1)

E-mail and Chatroom Shorthand

165

(1)

Videoconferencing

165

(1)

Best Practices: Videoconferencing

166

(1)

News You Can Use: Doing Web-Based Research

167

(1)

How Much Technology Do I Need?

168

(2)

Surfing the Net for Information: A Practical Guide

169

(1)

Summary

170

(1)

Communicating in Professional Contexts Online

170

(5)

What You Should Have Learned

171

(1)

Key Terms

171

(1)

Writing and Critical Thinking

172

(1)

Research and Explorations Online

173

(1)

Practicing Communication in Professional Contexts

173

(2)

Exploring Interpersonal Communication

175

(28)

Choosing: Strategies and Ethics for Relational Development at Work

176

(8)

First Impressions

176

(3)

Establishing Expectations and Boundaries

179

(2)

Behaving Ethically

181

(2)

NCA Credo for Ethical Communication

183

(1)

Creating: Messages That Reflect Self, Other, and Context

184

(9)

Equity: Principles of Everyday Exchange

185

(1)

Self-Disclosure and Risk-Taking

186

(2)

Best Practices: Monitoring Disclosures

188

(1)

Asking For and Giving Feedback

188

(2)

Dialectics and Dialogue

190

(2)

Working Through Relational Conflict

192

(1)

Coordinating: Making Relational Communities Work

193

(4)

Negotiation of Cultural Differences

193

(2)

Negotiation of Gender Differences

195

(2)

Delivering: Improving Relationships at Work

197

(1)

Summary

198

(1)

Communicating in Professional Contexts Online

198

(5)

What You Should Have Learned

199

(1)

Key Terms

199

(1)

Writing and Critical Thinking

200

(1)

Research and Explorations Online

201

(1)

Practicing Communication in Professional Contexts

201

(1)

Communicating in Professional Contexts in Action!

202

(1)

Interviewing and Conscious Communication

203

(21)

Conducting Conscious Interviews

204

(6)

Interrogation

205

(1)

Persuasive or Sales Interviews

205

(1)

Performance Reviews

206

(1)

Information Interviews or Focus Groups

206

(1)

Best Practices: Performance Reviews

207

(2)

Best Practices: Information Interviews

209

(1)

Employment Interviews

210

(1)

Choosing: Setting the Parameters for the Interview

210

(5)

Setting the Goals for the Interview

210

(3)

Developing a Job Description

213

(2)

Creating: Scripting the Interview

215

(1)

Ethical Interviewing

215

(1)

Coordinating: Setting Up the Interview

215

(3)

Delivering: Ready, Set, Interview

218

(2)

Conducting Phone (Screening) Interviews

219

(1)

Best Practices: Phone Interviews

219

(1)

Summary

220

(1)

Communicating in Professional Contexts Online

221

(3)

What You Should Have Learned

221

(1)

Key Terms

222

(1)

Writing and Critical Thinking

222

(1)

Research and Explorations Online

222

(1)

Practicing Communication in Professional Contexts

223

(1)

The Job Search and Conscious Communication

224

(33)

Conducting a Conscious Job Search

225

(1)

Choosing: Setting Your Job Goals

226

(5)

Job Research

226

(5)

Creating: Putting Together a Winning Resume

231

(9)

Selecting the Format

231

(2)

Two Words Never to Use on a Resume

233

(3)

Writing a Compelling Cover Letter

236

(3)

Best Practices: Submitting Resumes and Cover Letters

239

(1)

Coordinating: Preparing for the Interview

240

(4)

Participating in a Phone Interview

240

(2)

Arranging the In-Person Interview

242

(1)

Best Practices: Arranging Interviews

242

(1)

Dressing for Success in the Internet Age

243

(1)

Delivering: Practicing and Being Interviewed

244

(8)

Interview Styles

244

(1)

Practicing the Interview

245

(3)

Being Interviewed

248

(4)

Summary

252

(1)

Communicating in Professional Contexts Online

252

(5)

What You Should Have Learned

253

(1)

Key Terms

253

(1)

Writing and Critical Thinking

253

(2)

Research and Explorations Online

255

(1)

Practicing Communication in Professional Contexts

255

(1)

Communicating in Professional Contexts in Action!

256

(1)

Communicating in Groups and Teams

257

(28)

Conscious Communication in Groups and Teams

258

(1)

Choosing: Strategies for Organizing Teams

259

(6)

Developing Effective Leadership Strategies

260

(2)

Phrases Leaders Shouldn't Use

262

(1)

Participation

262

(1)

Selection of Team Members

263

(1)

Adaptive Skills

264

(1)

Creating: Defining the Goals and Strategies for a Team

265

(4)

Agendas

266

(1)

Creating a Shared Vision

267

(1)

The D&T Vision

267

(2)

Coordinating: Establishing a Creative Environment for Team Problem Solving

269

(7)

Coordinating with Other Teams

269

(2)

Coordinating the Problem-Solving Process

271

(3)

Best Practices: Brainstorming

274

(2)

Delivering as a Team

276

(5)

Memos and Reports

277

(2)

Staff Briefings and Weekly Sessions

279

(1)

Planning and Problem-Solving Meetings

279

(1)

Virtual Meetings

279

(1)

Conferences, Workshops, and Seminars

280

(1)

Summary

281

(1)

Communicating in Professional Contexts Online

281

(4)

What You Should Have Learned

281

(1)

Key Terms

282

(1)

Writing and Critical Thinking

282

(1)

Research and Explorations Online

283

(1)

Practicing Communication in Professional Contexts

284

(1)

Communicating in Professional Contexts in Action!

284

(1)

Informative Presentations in the Workplace

285

(29)

Revisiting the CCCD Process for Organizing a Presentation

286

(1)

Choosing a Goal for Your Presentation

287

(4)

Informative versus Persuasive Presentations

287

(1)

Establishing Credibility

288

(1)

Developing an Audience Profile

289

(1)

Establishing Informative Outcomes

290

(1)

Developing Criteria to Measure Success

290

(1)

Creating an Informative Presentation

291

(16)

Conducting Research

292

(2)

Best Practices: Conducting Research

294

(1)

Effective PowerPoint Presentations

295

(2)

Best Practices: Using PowerPoint

297

(4)

Verbal and Visual Support

301

(3)

Effective Transitions

304

(1)

Developing an Effective Introduction and Conclusion

304

(3)

Coordinating an Informative Presentation

307

(1)

Delivering an Informative Presentation

308

(2)

Skill Builder Workshop

309

(1)

Summary

310

(1)

Communicating in Professional Contexts Online

310

(4)

What You Should Have Learned

310

(1)

Key Terms

311

(1)

Writing and Critical Thinking

311

(1)

Research and Explorations Online

312

(1)

Practicing Communication in Professional Contexts

313

(1)

Communicating in Professional Contexts in Action!

313

(1)

Making the Persuasive Case at Work

314

(33)

Concierge Persuasion

315

(6)

Logos, Pathos, and Ethos

317

(1)

Conscious Persuasion in the Workplace

317

(1)

Choosing a Persuasive Strategy

317

(2)

Creating the Message

319

(1)

Coordinating the Message

319

(1)

Delivering the Message

320

(1)

Persuading through Reason

321

(5)

Best Practices: Using a Brutal Strategy

322

(1)

Choosing the Rational Persuasive Strategy

322

(2)

Creating the Rational Persuasive Message

324

(1)

Coordinating the Rational Persuasive Message

324

(2)

Delivering the Rational Persuasive Message

326

(1)

Persuading Through Emotion

326

(11)

Best Practices: Using a Rational Strategy

327

(1)

Choosing the Rational/Emotional Persuasive Strategy

327

(2)

Creating the Rational/Emotional Message

329

(1)

Needs Assessment versus Audience Analysis

329

(5)

Monroe's Motivated Sequence

334

(1)

Steps in Monroe's Motivated Sequence

334

(1)

Coordinating the Rational/Emotional Message

334

(2)

Delivering the Rational/Emotional Message

336

(1)

Best Practices: Using a Rational/Emotional Strategy

337

(1)

Persuading through Mindful Communication

337

(6)

Creating a Mindful Persuasive Message

339

(2)

Coordinating the Mindful Persuasive Message

341

(1)

Delivering the Mindful Persuasive Message

341

(1)

Best Practices: Using a Mindful Persuasive Strategy

342

(1)

Summary

343

(1)

Communicating in Professional Contexts Online

343

(4)

What You Should Have Learned

343

(1)

Key Terms

344

(1)

Writing and Critical Thinking

344

(1)

Research and Explorations Online

345

(1)

Practicing Communication in Professional Contexts

345

(1)

Communicating in Professional Contexts in Action!

346

(1)

Appendix

347

(14)

Glossary

361

(4)

References

365

(10)

Index

375

Amazon no longer offers textbook rentals. We do!

Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

9780534632298

0534632297

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

9780534632298

0534632297

Summary

Table of Contents

Supplemental Materials

Write a Review

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