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Communicating for Managerial Effectiveness : Problems - Strategies - Solutions
ISBN: 9781412970884 | 1412970881
Edition: 4thFormat: Paperback
Publisher: SAGE Publications, Inc
Pub. Date: 5/20/2009
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With the help of real-world cases, this book enables students and managers alike to clearly view their own communication abilities, organizational dilemmas and challenges.New to the Fourth Edition- Greater emphasis on the "problem focused" nature of the book- Greater focus on critical thinking issues and skills- A spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations- The inclusion of new research on ethics in org... MORE
| Foreward | |
| Preface | |
| Introduction | |
| Understanding Communication Propositions Implications | |
| Conclusion | |
| Examining Communication Approaches The Arrow Approach The Circuit Approach Communication as Dance | |
| Conclusion | |
| Scrutinizing Ethical Issues Fundamental Assumptions Ethical Dilemmas A Strategic Approach to Corporate Ethics | |
| Conclusion | ... MORE|
| Imparting the Organizational Culture What is Culture? Does Culture Matter? How Can We Discover the Culture? How Can We Evaluate the Culture? How Can Leaders Effectively Impart the Culture? | |
| Conclusion | |
| Selecting and Using Communication Technologies A Model for Selecting Appropriate Communication Technologies What to Do? | |
| Conclusion | |
| Managing Data, Information, Knowledge and Action The D-I-K-A Model Variations of the Model Managing the Data-Information Relationship Managing the Information-Knowledge Relationship Managing the Knowledge-Action Relationship | |
| Conclusion | |
| Providing Performance Feedback Performance Feedback Principles Implementing a Successful Feedback System Communicating Performance Feedback | |
| Conclusion | |
| Communicating Across Organizational Boundaries The Nature of Boundaries Potential Problems of Boundaries Contributing Factors What to Do? | |
| Conclusion | |
| Communicating About Change Approaches to Change Selecting the Degree of Communication Reactions to Change The Iceberg Model | |
| Conclusion | |
| Cultivating the Innovative Spirit Misconceptions What is Innovation? A Perspective on Success and Failure Stop and Go Signs | |
| Conclusion: The Challenge of Innovation | |
| Building a World Class Communication System Assess Strategize Implement Assess-Strategize-Implement in Action | |
| Conclusion | |
| Table of Contents provided by Publisher. All Rights Reserved. |
