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Communicating in Groups and Teams : Sharing Leadership (with InfoTrac)

ISBN: 9780534515461 | 0534515460
Edition: 4th
Format: Paperback
Publisher: Cengage Learning
Pub. Date: 8/4/2003

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SummaryTable of Contents
Emphasizing teamwork, leadership and technology, this text distinguishes itself in two major ways: its emphasis on teamwork and leadership skills and its integration of ethics and diversity throughout. This text is especially timely because of the recent attention given to teams in business and industry, the examination of technology's role in small group communication, and the growing awareness that colleges should be challenging students to examine their own leadership competence and understand the ethical and social implications of the group... MORE
Prefacexvii
Part One: Your Roles in Groups and Teams
1 YOUR GROUPS AND TEAMS: Communicating for Success
1(26)
Your Group and Team Experiences
... MORE2(2)
Your Future in Groups and Teams
4(9)
Careers and Teamwork
5(1)
Types of Groups and Teams
6(3)
Trends in the Workplace
9(4)
TEAMS AND TEAMWORK
9(1)
QUALITY AND CUSTOMER SATISFACTION
10(1)
INFORMATION AND TECHNOLOGY
10(3)
Key Concepts for Your Teamwork
13(6)
Groups and Teams
13(1)
Transactional and Task Processes
14(2)
Communication in Groups and Teams
16(1)
Risk in Group and Team Communication
17(1)
Systems and Subsystems
18(1)
A Team Processes Model
19(1)
Preparation for Your Teamwork
19(4)
Summary
23(1)
Exercises
23(1)
InfoTrac College Edition
24(3)
2 YOUR TEAMWORK RESPONSIBILITY: Sharing leadership
27(32)
The Meaning of Leadership
29(1)
Your Success and Your Leadership
29(1)
Short-Term Success
30(1)
Long-Term Success
30(1)
Leadership and Personal Qualities
30(6)
Preparation
31(1)
Involvement
32(1)
Credibility
32(2)
Principles
34(1)
Adaptability
35(1)
Responsibility
36(1)
Leadership and Teamwork
36(6)
Roles People Play
37(1)
Team Processes
38(2)
TRANSACTIONAL PROCESSES
38(1)
TASK PROCESSES
39(1)
Obstacles to Leadership
40(2)
RECOGNIZING OBSTACLES
40(1)
OVERCOMING OBSTACLES
41(1)
Leadership and Ethics
42(7)
Ethical Dilemmas and Conflicts
44(1)
Ethical Issues for Teams
45(4)
PERSONAL STANDARDS
46(2)
TEAM PROCESSES
48(1)
Leadership Development
49(4)
Developing Credibility
49(2)
Building Confidence
51(10)
VISUALIZATION
51(1)
RELAXATION
52(1)
PRACTICE
53(1)
Summary
53(1)
Exercises
54(1)
InfoTrac College Edition
55(4)
Part Two: Sharing Leadership to Create Teamwork
3 THE "WORK" IN TEAMWORK: Planning the Process
59(24)
Know the Context of Your Work
61(1)
Analyze the System
61(1)
Identify Responsibilities
61(5)
ORGANIZATIONAL RESPONSIBILITIES
62(1)
TEAM RESPONSIBILITIES
62(1)
Decide about a Leader
62(2)
Choose a Recorder or Secretary
64(2)
Set Work Expectations
66(8)
Time and Responsibility Commitments
66(1)
Meeting Schedules
67(1)
Purposes and Goals
68(5)
UNDERSTANDING PURPOSES
68(2)
DEFINING GOALS
70(1)
IDENTIFYING INSTRUMENTAL OBJECTIVES
71(1)
CONFIRMING UNDERSTANDING AND COMMITMENT
72(1)
Preparation Responsibilities
73(1)
Plan Agendas
74(4)
Agenda Types
74(1)
INFORMAL AND SPECIAL AGENDAS
74(1)
FORMAL AGENDAS
75(1)
Agenda Planning
75(11)
SELECTING ITEMS
76(1)
DEVELOPING THE ORDER AND TIME ALLOTMENTS
76(1)
PHRASING THE STEPS
77(1)
DISTRIBUTING AND MODIFYING
77(1)
Summary
78(1)
Exercises
78(1)
InfoTrac College Edition
79(4)
4 THE "TEAM" IN TEAMWORK: Bringing Individuals Together
83(32)
A Superteam Model
84(2)
Organizational Environments
86(1)
Organizational Cultures
86(1)
Organizational Strategies
87(1)
Individual Members
87(7)
Why People Join Teams
88(4)
INTERESTS AND ATTRACTIONS
88(1)
DRIVE REDUCTION
89(2)
REINFORCEMENT
91(1)
What Individuals Bring
92(2)
WAYS OF PERCEIVING
92(1)
ABILITIES AND BACKGROUNDS
93(1)
Team Development
94(5)
Developing by Stages
95(2)
PHASES AS DEVELOPMENTAL ISSUES
95(1)
DEVELOPMENTAL ISSUES FOR SPECIFIC TEAMS
96(1)
Creating Team Attributes
97(2)
TEAM CULTURE
97(1)
SHARED IMAGE
97(1)
SHARED VISION
98(1)
CHARACTER
98(1)
SYNTALITY
98(1)
SYNERGY
99(1)
COHESIVENESS
99(1)
Teamwork through Electronics
99(6)
Virtual Teams: Good News and Bad News
101(1)
Computer-Supported Collaborative Work (CSCW): Good News and Bad News
102(3)
Teamwork Improvement
105(3)
Sources of Feedback
106(1)
Uses of Feedback
107(1)
Case Study 4.1: Virtual Teams
108(1)
Summary
108(2)
Exercises
110(1)
InfoTrac College Edition
111(4)
Part Three: Sharing Leadership through Task Processes
5 TASK QUESTIONS AND RESOURCES: Launching Your Inquiry
115(24)
Planning the Team's Inquiry
116(1)
Identifying Questions for Analysis
117(3)
Questions of Fact
119(1)
Questions of Value
119(1)
Questions of Policy
119(1)
Questions of Prediction
120(1)
Phrasing Questions for Discussion
120(2)
Planning Research
122(4)
Identify Needs for Data
123(1)
Make a Team Plan
124(2)
Identifying Information Resources
126(5)
Information from Interviews
127(1)
Information from Surveys
128(1)
Information from Organizations and Library Systems
129(1)
Information from the Internet
129(2)
Sharing Information as a Team
131(3)
Working through Information Together
131(1)
Making Clear Reports
131(10)
POSTING INFORMATION
132(1)
PURPOSES FOR VISUALS
132(1)
METHODS FOR VISUALS
132(2)
Summary
134(2)
Exercises
136(1)
InfoTrac College Edition
136(3)
6 LOGICAL AND CRITICAL THINKING: Analyzing Team Information
139(24)
Evaluating Information Critically
141(5)
Norms for Critical Analysis
142(1)
Criteria for Analysis
142(4)
THE INFORMATION'S SOURCE
142(2)
THE INFORMATION ITSELF
144(1)
INTERNET INFORMATION'S VIRTUAL LOCATIONS
145(1)
Reasoning Logically
146(10)
Drawing Conclusions
147(3)
ANALYZING WARRANTS
148(1)
IDENTIFYING RESERVATIONS
148(1)
QUALIFYING CONCLUSIONS
149(1)
EXAMINING COMPLETE ARGUMENTS
149(1)
Testing Reasoning
150(6)
INDUCTIVE REASONING
150(1)
DEDUCTIVE REASONING
151(1)
CAUSE-AND-EFFECT REASONING
151(2)
FALLACIOUS REASONING
153(1)
Case Study 6.1: BLT Research Team, Inc.: Science and Circles
154(2)
Examining Assumptions and Values
156(2)
Nature and Effects
156(1)
Cultural and Gender Influences
157(1)
Summary
158(1)
Exercises
159(1)
InfoTrac College Edition
159(4)
7 INNOVATIVE AND CREATIVE THINKING: Generating New Ideas
163(26)
Thinking Creatively
164(1)
Understanding Brain Processes
165(2)
Facilitating Creative Thinking
167(11)
Creating a Supportive Environment
167(1)
Understanding Creativity
168(3)
STAGES OF CREATIVE THINKING
168(1)
"MIND LOCKS"
169(2)
Enhancing Creativity
171(7)
PERCEPTION ACTIVITIES
171(1)
PUZZLES
172(1)
ROLE PLAYING
173(1)
HUMOR
174(1)
IMAGERY
175(1)
RELAXATION
176(2)
Generating Ideas
178(5)
Brainstorming
178(1)
Metaphorical Thinking
179(1)
Fantasy Chaining
180(1)
Group Techniques
180(10)
NOMINAL GROUP TECHNIQUE
181(1)
DELPHI TECHNIQUE
182(1)
Creating with Computer-Supported Collaborative Work (CSCW)
183(1)
Summary
184(1)
Exercises
184(1)
InfoTrac College Edition
185(4)
8 PROBLEM ANALYSIS AND DECISION MAKING: Following Clear Systems
189(26)
Planning Approaches
190(3)
Following Systematic Sequences
191(1)
Using Computer-Supported Collaborative Work (CSCW)
192(1)
Maintaining Flexibility
192(1)
Analyzing Problems
193(2)
Avoiding Incrementalism
193(1)
Identifying Problems
194(1)
Determining Causes and Effects
195(1)
Generating and Analyzing Solutions
195(4)
Generating Possible Solutions
197(1)
Establishing Criteria
197(2)
Making Decisions
199(9)
Analysis Techniques
199(1)
Critical Issues
200(6)
APPLICABILITY
200(1)
PRACTICALITY
201(1)
ADVANTAGES, DISADVANTAGES, AND RISKS
201(2)
DESIRABILITY
203(3)
Decision Modes
206(2)
CONSENSUS
206(1)
VOTING
206(1)
MULTIPLE RANKING
207(1)
DECISION BY AUTHORITY
207(1)
Creating an Implementation Plan
208(2)
Design
208(1)
Assessment
209(1)
Summary
210(1)
Exercises
211(1)
InfoTrac College Edition
211(4)
Part Four: Sharing Leadership through Transactional Processes
9 VERBAL AND NONVERBAL COMMUNICATION: Building Transactional Processes
215(26)
Negotiating Team Meanings
216(4)
From Dialectic to Dialogue
217(1)
From Seeing Stereotypes to Seeing People
218(4)
CULTURAL DIFFERENCES
218(1)
GENDER DIFFERENCES
219(1)
Identifying Communication Styles
220(2)
Using Dialogical Styles
222(7)
Sensitivity
223(1)
Assertiveness
223(1)
Responsible Language
224(1)
Confirmation
225(1)
Appropriateness
226(3)
APPROPRIATENESS TO TEAMMATES
226(1)
APPROPRIATENESS TO YOURSELF
226(1)
APPROPRIATENESS TO THE CONTEXT
227(2)
Communicating Nonverbally
229(3)
How Nonverbal Cues Work
229(1)
Case Study 9.1: The Natural Remedies Company: When "Family" Gets Too Close for Comfort
230(1)
Decoding Nonverbal Messages More Accurately
230(2)
Building Leadership Abilities in Nonverbal Communication
232(5)
Facilitating Teammates' Contributions
232(3)
FACILITATING TURN-TAKING
233(1)
MAKING SPACE
233(1)
EQUALIZING INFLUENCE
233(1)
TOUCHING
234(1)
Getting Teammates to Listen to You
235(1)
FACE
235(1)
GESTURES
235(1)
VOICE AND SPEECH
236(1)
Improving Your Nonverbal Communication
236(1)
Summary
237(1)
Exercises
238(1)
InfoTrac College Edition
239(2)
10 LISTENING ASD QUESTIONING: Developing Team Dialogue
241(22)
Listening and Questioning in Teams
243(2)
Creating Dialogue
243(1)
Creating Climates
244(1)
Creating Cooperative Analysis
244(1)
Foundations for Listening and Questioning
245(3)
Building Team Norms
246(1)
Breaking Barriers
246(2)
Approaches to Listening and Questioning
248(7)
Active Listening
248(1)
Interactive Questioning
249(2)
Empathic Listening and Questioning
251(3)
Dialogical Listening and Questioning
254(1)
Leadership in Listening and Questioning
255(2)
Facilitating Listening and Turn-Taking
256(1)
Managing Distractions
256(1)
Adapting to Electronic Meetings
257(1)
Summary
257(1)
Exercises
258(1)
InfoTrac College Edition
259(4)
Part Five: Meeting Challenges to Leaders and Leadership
11 TEAMS AND DESIGNATED LEADERS: Achieving Team Visions
263(24)
Sources of Power
265(4)
Traditional Control Models
266(2)
Contemporary Empowerment Models
268(1)
Approaches to Leading
269(5)
Situational-Contingency Approaches
269(1)
Classic Leadership Styles
270(2)
Contemporary Approaches
272(2)
Expectations of Leaders
274(2)
Members' Expectations
275(1)
Leaders' Self-Expectations
276(1)
Responsibilities of Leaders
276(4)
Linking and Buffering
277(1)
Motivating and Coaching
278(1)
Managing and Moving
278(10)
PLANNING AND FOLLOWING THROUGH
278(1)
ENSURING PROCESSES
279(1)
Learning to Lead
280(2)
Summary
282(1)
Exercises
282(1)
InfoTrac College Edition
283(4)
12 TEAM PRESSURES AND CONFLICTS: Meeting the Challenges
287(26)
Team Pressures
288(7)
Deviance
288(2)
Conformity
290(4)
MOTIVES
290(1)
METHODS
290(2)
CHOICES
292(1)
RESPONSES
293(1)
Groupware and Virtual Meeting Influences
294(1)
Groupthink
295(5)
How Groupthink Happens
295(2)
COHESIVENESS
296(1)
STRUCTURE
296(1)
SITUATION
296(1)
LEADERSHIP
296(1)
What Groupthink Does
297(2)
How to Reduce Groupthink
299(1)
Competitive Communication
300(3)
How People Play Games
301(1)
How Games Affect Climate
301(1)
How to Handle a Game
302(1)
Conflict
303(7)
Types of Conflict
304(1)
Sources of Conflict
304(1)
Approaches to Conflict Management
305(4)
INDIVIDUAL STYLES
305(1)
Case Study 12.1: Quality Is No "Easy Rider"
306(1)
COMMUNICATION ADAPTATION
307(2)
Processes of Conflict Management
309(1)
Summary
310(1)
Exercises
311(1)
InfoTrac College Edition
312(1)
13 TEAM PROBLEMS PARTICIPATION: Managing the Obstacles
313(22)
Fixing Teamwork Problems
314(14)
People Who Seem Difficult
314(9)
DOMINATING
315(2)
DISTRACTING
317(1)
NONPARTICIPATING
318(2)
IRRESPONSIBLE
320(1)
REPREHENSIBLE
321(2)
SYSTEM VERSUS PERSONALITY DIFFICULTIES
323(1)
Members Who Are New or Different
323(4)
UNDERSTANDING NEWNESS
323(1)
DEVELOPING AN INTRAGROUP ETHIC
324(1)
ORIENTING MEMBERS
325(2)
Processes That Need Processing
327(1)
Helping Leaders Help the Team
328(3)
Bolstering the Leader
329(2)
REASONS FOR INADEQUACY
329(1)
STRATEGIES FOR IMPROVING A LEADERS EFFECTIVENESS
330(1)
Easing Leaders' Transitions
331(1)
Working within the System
331(1)
Summary
332(1)
Exercises
333(1)
InfoTrac College Edition
334(1)
APPENDIX A GROUP FORMATS AND APPROACHES: Planning Public Meetings335(18)
Public Meetings
336(3)
Public Meeting Formats
336(2)
FORUM
336(1)
LECTURE
336(1)
SYMPOSIUM
337(1)
PANEL
337(1)
COLLOQUY
337(1)
DEBATE
337(1)
MEDIATED OR LIVE PERFORMANCE
338(1)
Public Meeting Goals
338(1)
Conferences and Workshops
339(3)
Goals
340(1)
Types of Meeting Sessions
341(1)
PLENARY SESSIONS
341(1)
BREAKOUT SESSIONS
341(1)
TELECONFERENCE SESSIONS
342(1)
Audience Participation Generators
342(4)
Paper-and-Pencil Instruments
343(1)
Small Group Activities
344(2)
BUZZ GROUPS
344(1)
ROLE PLAYING
344(1)
EXERCISES AND ACTIVITIES
345(1)
Preparation for Public Meetings and Conferences
346(6)
Goals and Participants
347(1)
Programs
347(1)
Resources
348(2)
PERSONNEL
348(1)
FACILITIES
349(1)
FINANCES
350(1)
Rehearsals and Run-Throughs
350(1)
Publicity and Public Relations
351(1)
Evaluation
351(3)
THE PARTICIPANTS
351(1)
THE PLANNING TEAM
352(1)
InfoTrac College Edition
352(1)
APPENDIX B ORAL AND WRITTEN REPORTS: Communicating Team Findings353(21)
Common Preparation Steps
354(9)
Goals
354(2)
TEAM MISSION
354(1)
SPECIFIC PURPOSE
355(1)
Audiences
356(2)
PRIMARY AND SECONDARY AUDIENCES
356(1)
CHARACTERISTICS
356(1)
AUDIENCE-BASED STRATEGIES
357(1)
SENSITIVITY TO ISSUES
357(1)
EXPECTATIONS
357(1)
Research
358(1)
Content Selection
358(1)
Organization
358(3)
BODY
358(1)
MAIN POINTS
359(1)
INTRODUCTION
360(1)
CONCLUSION
361(1)
TRANSITIONS
361(1)
Visuals
361(2)
Preparation Differences
363(1)
Written Reports
363(4)
Formats
365(1)
Team Involvement
366(1)
DEVELOPING A PLAN
366(1)
DETERMINING STYLE
367(1)
Presentation of the Document
367(1)
Oral Reports
367(5)
Team Participation
368(1)
Notes
368(1)
Visuals
369(1)
Questions and Answers
369(2)
ANTICIPATING QUESTIONS
369(1)
HANDLING QUESTIONS
370(1)
REHEARSAL
370(1)
Presentation
371(1)
Follow-up and Evaluation
372(1)
InfoTrac College Edition
372(2)
Glossary374(7)
References381(12)
Name Index393(4)
Subject Index397

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