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Chief Customer Officer 2.0

ISBN: 9781119047605 | 1119047609
Edition: Revised
Format: Hardcover
Publisher: Jossey-Bass Inc Pub
Pub. Date: 6/15/2015

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Customer Reviews | Write a Review
The Best Book on Managing Customer Service  July 1, 2015
by Chip Bell

This is the best, most complete book on the effective managing of customer service as a strategic competitive advantage. It is powerfully and pragmatically written by the former CCO of several organizations renowned for great service. Chocked full of poignant examples and practical tools, this book is must-have for the library of anyone who cares about delivering consistently great service.

Chief Customer Officer 2.0: 5 out of 5 stars based on 1 user reviews.

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