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|Leading Change: Why Transformation Efforts Fail||p. 1|
|Change Through Persuasion||p. 17|
|Leading Change When Business Is Good: An Interview with Samuel J. Palmisano||p. 35|
|Radical Change, the Quiet Way||p. 59|
|Tipping Point Leadership||p. 79|
|A Survival Guide for Leaders||p. 99|
|The Real Reason People Won't Change||p. 119|
|Cracking the Code of Change||p. 137|