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| Preface | xi | ||||
| About the Editors | xiii | ||||
| About the Contributors | xv | ||||
| Note to Instructors: Using the Case Method in the Classroom | xxi | ||||
| Introduction to the Case Method | 1 | (10) | |||
| PART 1 Organization Practice | 11 | (92) | |||
| 15 | (14) | |||
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| 19 | (10) | |||
| 29 | (16) | |||
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| 32 | (13) | |||
| 45 | (15) | |||
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| 48 | (12) | |||
| 60 | (15) | |||
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| 63 | (12) | |||
| 75 | (13) | |||
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| 77 | (11) | |||
| 88 | (15) | |||
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| 91 | (12) | |||
| PART II Community Practice | 103 | (80) | |||
| 105 | (19) | |||
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| 109 | (15) | |||
| 124 | (15) | |||
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| 126 | (13) | |||
| 139 | (18) | |||
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| 143 | (14) | |||
| 157 | (15) | |||
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| 159 | (13) | |||
| 172 | (11) | |||
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| 174 | (9) | |||
| PART III Policy Practice | 183 | (72) | |||
| 187 | (16) | |||
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| 189 | (14) | |||
| 203 | (25) | |||
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| 207 | (21) | |||
| 228 | (15) | |||
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| 230 | (13) | |||
| 243 | (12) | |||
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| 245 | (10) | |||
| Index | 255 |