Amazon no longer offers textbook rentals. We do!

Business Ethics: Ethical Decision Making and Cases

by: Ferrell, O. C.

Business Ethics: Ethical Decision Making and Cases

by: Ferrell, O. C.

ISBN 13:
9780618479214
ISBN 10:
061847921X
Edition: 6th
Format: Paperback
Copyright: 02/20/2004
Publisher: South-Western College Pub
Newer Edition

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Preface

xvii

PART ONE An Overview of Business Ethics

(72)

The Importance of Business Ethics

(22)

Chapter Objectives

(1)

Chapter Outline

(1)

An Ethical Dilemma

(2)

Business Ethics Defined

(1)

Why Study Business Ethics?

(3)

A Crisis in Business Ethics

(2)

The Reasons for Studying Business Ethics

(1)

The Development of Business Ethics

(4)

Before 1960: Ethics in Business

(1)

The 1960s: The Rise of Social Issues in Business

(1)

The 1970s: Business Ethics As an Emerging Field

(1)

The 1980s: Consolidation

(1)

The 1990s: Institutionalization of Business Ethics

(1)

The Twenty-first Century: A New Focus on Business Ethics

(1)

The Benefit of Business Ethics

(6)

Ethics Contributes to Employee Commitment

(2)

Ethics Contributes to Investor Loyalty

(1)

Ethics Contributes to Customer Satisfaction

(1)

Ethics Contributes to Profits

(1)

Our Framework for Studying Business Ethics

(2)

Summary

(1)

Important Terms for Review

(1)

A Real-Life Situation

(1)

Check Your E.Q.

(1)

Emerging Business Ethics Issues

(21)

Chapter Objectives

(1)

Chapter Outline

(1)

An Ethical Dilemma

(1)

Stakeholders Define Ethical Issues in Business

(5)

Identifying Stakeholders

(2)

A Stakeholder Orientation

(2)

Ethical Issues in Business

(10)

Honesty and Fairness

(1)

Conflicts of Interest

(1)

Fraud

(3)

Discrimination

(2)

Information Technology

(3)

Recognizing an Ethical Issue

(1)

Summary

(2)

Important Terms for Review

(1)

A Real-Life Situation

(1)

Check Your E.Q.

(1)

Ethics As a Dimension of Social Responsibility

(28)

Chapter Objectives

(1)

Chapter Outline

(1)

An Ethical Dilemma

(3)

Economic Issues

(3)

Competitive Issues

(1)

Legal and Regulatory Issues

(11)

Laws Regulating Competition

(2)

Laws Protecting Consumers

(1)

Laws Promoting Equity and Safety

(2)

Laws Protecting the Environment

(2)

Laws That Encourage Ethical Conduct

(3)

Philanthropic Issues

(3)

Quality-of-Life Issues

(1)

Philanthropic Contributions

(1)

Strategic Philanthropy

(1)

Ethics As a Force in Social Responsibility

(1)

Summary

(1)

Important Terms for Review

(1)

A Real-Life Situation

(2)

Check Your E.Q.

(2)

PART TWO The Ethical Decision-Making Process

(92)

Understanding Ethical Decision Making and Corporate Governance

(18)

Chapter Objectives

(1)

Chapter Outline

(1)

An Ethical Dilemma

(1)

A Framework for Ethical Decision Making in Business

(6)

Ethical Issue Intensity

(1)

Individual Factors

(2)

Organizational Factors

(1)

Opportunity

(1)

Business Ethics Evaluations and Intentions

(1)

Corporate Governance As a Dimension of Ethical Decision Making

(5)

Views of Corporate Governance

(1)

Elements of Corporate Governance Related to Ethical Decision Making

(3)

Using the Ethical Decision-Making Framework to Improve Ethical Decisions

(1)

Summary

(1)

Important Terms for Review

(1)

A Real-Life Situation

(1)

Check Your E.Q.

(1)

Individual Factors: Moral Philosophies and Cognitive Moral Development

(22)

Chapter Objectives

(1)

Chapter Outline

(1)

An Ethical Dilemma

(1)

Moral Philosophy Defined

(1)

Moral Philosophy Perspectives

(12)

Teleology

(3)

Deontology

(2)

The Relativist Perspective

101

(1)

Virtue Ethics

102

(1)

Justice

103

(3)

Applying Moral Philosophy to Ethical Decision Making

106

(1)

Cognitive Moral Development

107

(3)

Summary

110

(1)

Important Terms for Review

111

(1)

A Real-Life Situation

112

(1)

Check Your E.Q.

113

(1)

Organizational Factors: Corporate Culture

114

(26)

Chapter Objectives

114

(1)

Chapter Outline

114

(1)

An Ethical Dilemma

115

(1)

The Role of Corporate Culture in Ethical Decision Making

116

(7)

Ethical Framework and Audit for Corporate Culture

118

(2)

Ethics as a Component of Corporate Culture

120

(3)

The Role of Leadership in a Corporate Culture

123

(6)

Leadership Styles Influence Ethical Decisions

124

(2)

The Power of Leaders Influences Ethical Decisions

126

(2)

Motivating Ethical Behavior

128

(1)

Organizational Structure and Business Ethics

129

(3)

Group Dimensions of Organizational Structure and Culture

132

(3)

Types of Groups

132

(2)

Group Norms

134

(1)

Can People Control Their Own Actions Within an Organizational Culture?

135

(1)

Summary

136

(1)

Important Terms for Review

137

(1)

A Real-Life Situation

138

(1)

Check Your E.Q.

139

(1)

Organizational Factors: Structure, Relationships, and Conflicts

140

(25)

Chapter Objectives

140

(1)

Chapter Outline

140

(1)

An Ethical Dilemma

141

(2)

Interpersonal Relationships in Organizations

143

(10)

The Responsibility of the Corporation As a Moral Agent

143

(1)

Variation in Employee Conduct

144

(2)

Role Relationships

146

(4)

Differential Association

150

(1)

Whistle-Blowing

151

(1)

Organizational Pressures

152

(1)

The Role of Opportunity and Conflict

153

(4)

Opportunity Creates Ethical Dilemmas

154

(2)

Conflict Resolution

156

(1)

Improving Ethical Decision Making in Business

157

(2)

Summary

159

(1)

Important Terms for Review

160

(1)

A Real-Life Situation

161

(2)

Check Your E.Q.

163

(2)

PART THREE Implementing Business Ethics in a Global Economy

165

(82)

Developing an Effective Ethics Program

166

(24)

Chapter Objectives

166

(1)

Chapter Outline

166

(1)

An Ethical Dilemma

167

(2)

The Need for Organizational Ethics Programs

169

(2)

An Effective Ethics Program

171

(3)

An Ethics Program Can Help a Company Avoid Legal Problems

172

(1)

Ethics Versus Compliance Programs

173

(1)

Codes of Conduct

174

(3)

Texas Instruments' Code of Ethics

176

(1)

Ethics Officers

177

(1)

Ethics Training and Communication

178

(3)

Systems to Monitor and Enforce Ethical Standards

181

(2)

Continuous Improvement of the Ethical Program

183

(1)

Common Mistakes in Designing and Implementing an Ethics Program

184

(2)

Summary

186

(1)

Important Terms for Review

187

(1)

A Real-Life Situation

188

(1)

Check Your E.Q.

189

(1)

Implementing and Auditing Ethics Programs

190

(24)

Chapter Objectives

190

(1)

Chapter Outline

190

(1)

An Ethical Dilemma

191

(1)

The Ethics Audit

192

(6)

Benefits of Ethics Auditing

194

(1)

Ethical Crisis Management and Recovery

195

(2)

Risks and Requirements in Ethics Auditing

197

(1)

The Auditing Process

198

(10)

Secure Commitment of Top Managers and Board of Directors

199

(1)

Establish a Committee to Oversee the Ethics Audit

200

(1)

Define the Scope of the Audit Process

201

(1)

Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities

201

(2)

Collect and Analyze Relevant Information

203

(3)

Verify the Results

206

(1)

Report the Findings

207

(1)

Strategic Importance of Ethics Auditing

208

(1)

Summary

209

(2)

Important Terms for Review

211

(1)

A Real-Life Situation

211

(2)

Check Your E.Q.

213

(1)

Business Ethics in a Global Economy

214

(33)

Chapter Objectives

214

(1)

Chapter Outline

214

(1)

An Ethical Dilemma

215

(2)

Ethical Perceptions and International Business

217

(14)

Culture As a Factor in Business

218

(1)

Adapting Ethical Systems to a Global Framework

219

(12)

Global Values

231

The Multinational Corporation

225

(5)

Ethical Issues Around the Globe

230

(12)

Sexual and Racial Discrimination

230

(1)

Human Rights

231

(2)

Price Discrimination

233

(1)

Bribery

234

(2)

Harmful Products

236

(2)

Pollution and the Environment

238

(1)

Telecommunications Issues

239

(2)

Intellectual Property Protection

241

(1)

World Trade Organization

242

(1)

Summary

242

(2)

Important Terms for Review

244

(1)

A Real-Life Situation

244

(1)

Check Your E.Q.

245

(2)

PART FOUR Cases

247

(150)

Case 1 Enron: Questionable Accounting Leads to Collapse

248

(9)

Case 2 Tyco International: Leadership Crisis

257

(8)

Case 3 Global Crossing: Inflated Sales Lead to Bankruptcy

265

(8)

Case 4 WorldCom: Actions Lead to Corporate Reform

273

(8)

Case 5 Arthur Andersen: Questionable Accounting Practices

281

(9)

Case 6 Sunbeam Corporation: ``Chainsaw Al'' and Greed

290

(10)

Case 7 Martha Stewart: Insider-Trading Scandal

300

(7)

Case 8 Astra USA: A Sexual Discrimination Scandal

307

(6)

Case 9 Firestone: A Reputation Blowout

313

(8)

Case 10 Exxon Valdez: Revisited

321

(8)

Case 11 Tobacco Under Fire: Advertising a Harmful Product

329

(6)

Case 12 Microsoft: Antitrust Battles

335

(8)

Case 13 HCA---The Healthcare Company: Learning from Past Mistakes

343

(7)

Case 14 Ethics Officer Association: Sharing Best Practices

350

(8)

Case 15 Ben & Jerry's Homemade: Managing Social Responsibility and Growth

358

(6)

Case 16 New Belgium Brewing: Environmental and Social Responsibilities

364

(5)

Case 17 Mattel: Ethics Is No Game

369

(8)

Case 18 Conoco's Decision: The First Annual President's Award for Business Ethics

377

(20)

Appendix A Company Codes of Ethics

397

(28)

Appendix B The Caux Round Table Business Principles of Ethics

425

(4)

Endnotes

429

(20)

Index

449

Amazon no longer offers textbook rentals. We do!

Business Ethics: Ethical Decision Making and Cases

Business Ethics: Ethical Decision Making and Cases

9780618479214

061847921X

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Business Ethics: Ethical Decision Making and Cases

Business Ethics: Ethical Decision Making and Cases

9780618479214

061847921X

Table of Contents

Supplemental Materials

Write a Review

Related Products