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| Achieving Business Success | p. 2 |
| Business Driven Technology | p. 8 |
| Identifying Competitive Advantages | p. 17 |
| Strategic Initiatives for Implementing Competitive Advantages | p. 26 |
| Measuring the Success of Strategic Initiatives | p. 36 |
| Organizational Structures That Support Strategic Initiatives | p. 46 |
| Exploring Business Intelligence | p. 68 |
| Valuing Organizational Inform... MORE | p. 72 |
| Storing Organizational Information - Databases | p. 80 |
| Accessing Organizational Information - Data Warehouse | p. 92 |
| Streamlining Business Operations | p. 112 |
| Enabling the Organization - Decision Making | p. 118 |
| Extending the Organization - Supply Chain Management | p. 133 |
| Building a Customer-Centric Organization - Customer Relationship Management | p. 143 |
| Integrating the Organization from End to End - Enterprise Resource Planning | p. 153 |
| Building Innovation | p. 375 |
| Creating Innovative Organizations | p. 179 |
| E-Business | p. 189 |
| Creating Collaborative Partnerships | p. 199 |
| Integrating Wireless Technology in Business | p. 214 |
| Transforming Organizations | p. 236 |
| Building Software to Support an Agile Organization | p. 240 |
| Outsourcing in the 21ST Century | p. 252 |
| Developing a 21ST Century Organization | p. 258 |
| Business Basics | p. 216 |
| Business Process | p. 298 |
| Hardware and Software | p. 318 |
| Enterprise Architectures | p. 338 |
| Networks and Telecommunications | p. 354 |
| Information Security | p. 370 |
| Ethics | p. 384 |
| Supply Chain Management | p. 400 |
| Customer Relationship Management | p. 416 |
| Enterprise Resource Planning | p. 432 |
| E-Business | p. 446 |
| Emerging Trends and Technologies | p. 468 |
| Strategic Outsourcing | p. 482 |
| Systems Development | p. 498 |
| Project Management | p. 518 |
| Apply Your Knowledge Projects | p. 534 |
| Glossary | p. 560 |
| Notes | p. 513 |
| Illustration Credits | p. 584 |
| Index | p. 581 |
| Table of Contents provided by Blackwell. All Rights Reserved. |