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| Role | |
| What Is Public Relations? | |
| The Evolution of Public Relations | |
| Ethics and Professionalism | |
| Public Relations DePartments and Firms | |
| Process | |
| Research | |
| Program Planning | |
| Communication | |
| Evaluation | |
| Strategy | |
| Public Opinion and Persuasion | |
| Conflict Management: Dealing with Issues, Risks, and Crises | |
| Reaching a Multicultural and Diverse Audience | |
| Public Relations and the Law | |
| New Technologies in Public Relations | |
| Tactics | |
| News Releases, Media Alerts, and Pitch Letters | |
| Radio, Television, and the Web | |
| Media Interviews, News Conferences, and Speeches | |
| Application | |
| Corporations | |
| Politics and Government | |
| Global Public Relations | |
| Nonprofit Organizations | |
| Education | |
| Entertainment, Sports, and Travel | |
| Table of Contents provided by Publisher. All Rights Reserved. |