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Contemporary Logistics

ISBN: 9780137985487 | 0137985487
Edition: 7th
Format: Hardcover
Publisher: PRENTICE HALL
Pub. Date: 12/1/1998

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SummaryTable of Contents
For undergraduate/graduate-level courses in Logistics, Logistics Channels, Physical Distribution, Materials Management, and Supply Chain Management. Using real-world case studies throughout, this exploration of contemporary logistics describes the entire supply channel system from inbound movement of freight through materials management to physical distribution to customers. State-of-the-art in perspective, it highlights topics that affect logistics channels management including customer service, packaging, inventory management, traffic management and creating value-added linkages in the supply chain.
List of Figures
ix(6)
List of Tables
xv(2)
Prefacexvii(2)
Acknowledgments... MORE
PART ONE: OVERVIEW OF LOGISTICS1(96)
CHAPTER 1 Logistics Systems: Their Development and Growth
3(26)
Logistics: What It Is and Why It Is Important
5(6)
The Total-Cost Approach to Logistics
11(2)
Five Logistics Systems in Action
13(4)
Responsibilities of Logistics Managers
17(1)
Logistics Careers
18(1)
Logistics Professionalism
19(2)
Summary
21(1)
Questions for Discussion and Review
22(1)
Suggested Readings
22(2)
Case 1-1 Sudsy Soap, Inc.
24(1)
Case 1-2 KiddieLand and the Super Gym
25(4)
CHAPTER 2 The Supply-Chain Concept
29(31)
Marketing Channels
31(5)
Channel Intermediaries
36(1)
What Is the Supply Chain?
37(7)
Barriers to Supply-Chain Management
44(1)
Supply-Chain Management and Integration
45(1)
Third-Party Logistics Relationships
45(3)
Customer Power
48(1)
Quality and Value Added
48(1)
Financial Performance
48(1)
Environmental Impact
49(1)
Intrafirm Logistics
49(1)
Summary
50(1)
Questions for Discussion and Review
50(1)
Suggested Readings
51(1)
Case 2-1 Johnson Toy Company
52(4)
Case 2-2 Wyomo Grocery Buyers' Cooperative
56(4)
CHAPTER 3 Logistics Interfaces with Suppliers and within the Firm
60(37)
Logistics Interfaces with Suppliers and within the Firm
62(1)
Inbound Movements
62(12)
Reverse Logistics
74(4)
Logistics Relationships within the Firm
78(9)
Summary
87(1)
Questions for Discussion and Review
87(1)
Suggested Readings
88(1)
Case 3-1 Just-in-Time in Kalamazoo
89(3)
Case 3-2 Obregon Restaurant Supply Company
92(5)
PART TWO: ELEMENTS OF LOGISTICS SYSTEMS97(326)
CHAPTER 4 Order Management and Customer Service
99(30)
Order Management
101(7)
Customer Service
108(5)
The Role of Logistics in Establishing Customer Service Goals and Objectives
113(3)
Measurement and Control of Customer Service
116(2)
Meeting Customer Demands
118(1)
Overall Customer Service Policy
119(1)
Summary
120(1)
Questions for Discussion and Review
121(1)
Suggested Readings
122(1)
Case 4-1 Cheezy Wheezy
123(2)
Case 4-2 Handy Andy, Inc.
125(4)
CHAPTER 5 Protective Packaging and Materials Handling
129(41)
Product Characteristics
131(7)
Packaging
138(12)
Unit Loads in Materials Handling
150(4)
Containers
154(5)
Materials Handling
159(6)
Summary
165(1)
Questions for Discussion and Review
165(1)
Suggested Readings
166(1)
Case 5-1 Let There Be Light Lamp Shade Company
167(1)
Case 5-2 Jackson's Warehouse
168(2)
CHAPTER 6 The Domestic Transportation System
170(42)
Small-Volume Shippers
175(2)
LTL Shippers
177(3)
Truckload and Carload Shippers
180(1)
Large Bulk Shippers
181(8)
Project Cargo
189(1)
Oversized Moves
190(1)
Hazardous Materials
191(2)
Comparison of Modes
193(2)
Transportation Regulation and Deregulation
195(1)
Transportation Rates
196(6)
Summary
202(1)
Questions for Discussion and Review
203(1)
Suggested Readings
203(2)
Case 6-1 Boone Shoe Company
205(6)
Case 6-2 Finding the Rate
211(1)
CHAPTER 7 The Traffic Managment Function
212(52)
Rate Determination and Negotiation Activities
216(8)
Carrier Selection
224(1)
Private Transportation
225(3)
Documentation
228(4)
Freight Payment and Audit Services
232(1)
Routing
232(3)
Diversion and Reconsignment
235(1)
Tracing and Expediting
235(2)
Loss and Damage
237(4)
Transit Privileges
241(1)
Reparations
242(1)
Demurrage and Detention
242(1)
Transportation of Hazardous Materials
243(2)
Consolidating Small Shipments
245(4)
Achieving Transportation Quality
249(1)
Summary
249(2)
Questions for Discussion and Review
251(1)
Suggested Readings
252(2)
Case 7-1 Mom's Tacos
254(4)
Case 7-2 Rakowski Industrial Vacuum Company
258(6)
CHAPTER 8 Distribution Center, Warehouse, and Plant Location
264(34)
Determining the Number of Facilities
269(1)
Factors Influencing Facility Location
270(11)
Finding the Lowest-Cost Location
281(6)
Locating Inside Another Firm's Existing Channels
287(2)
Facility Relocation
289(2)
Summary
291(1)
Questions for Discussion and Review
291(1)
Suggested Readings
292(1)
Case 8-1 Finding the Site
293(1)
Case 8-2 Alberta Highway Department, Region VI
294(4)
CHAPTER 9 Inventory Management
298(37)
Bearing or Sharing the Burden of Inventory Management?
301(1)
Determining Inventory Levels
302(4)
Economic Order Quantity
306(3)
Fixed-Order-Interval System
309(1)
Inventory Reordering Procedures
310(2)
Keeping Track of Inventories
312(7)
Inventory Management: Special Concerns
319(8)
Summary
327(1)
Questions for Discussion and Review
328(1)
Suggested Readings
329(1)
Case 9-1 Low Nail Company
330(1)
Case 9-2 Mom's Tacos II
331(4)
CHAPTER 10 Distribution Centers and Warehousing
335(35)
Public and Private Warehouses
339(4)
Warehouse Design
343(9)
Warehouse Equipment
352(3)
Warehouse Operations
355(7)
Summary
362(1)
Questions for Discussion and Review
362(1)
Suggested Readings
363(1)
Case 10-1 Sandy's Candy
364(4)
Case 10-2 Minnetonka Warehouse
368(2)
CHAPTER 11 International Logistics
370(53)
International Sourcing
374(1)
International Marketing
374(4)
International Marketing Channels
378(2)
Government Influences on Foreign Trade
380(5)
International Trade Specialists
385(7)
Logistics Channles in International Distribution
392(14)
International Trade Inventories
406(1)
Summary
407(1)
Questions for Discussion and Review
408(1)
Suggested Readings
409(2)
Case 11-1 HDT Truck Company
411(5)
Case 11-2 Belle Tzell Cell Company
416(7)
PART THREE: ANALYZING, DESIGNING, AND IMPLEMENTING A LOGISTICS SYSTEM423(136)
CHAPTER 12 Reengineering Logistics Systems
425(40)
What Is Systems Analysis?
427(3)
Problems Involved in Systems Analysis
430(2)
Partial Systems Analyses
432(8)
Logistics System Design
440(17)
Summary
457(1)
Questions for Discussion and Review
458(1)
Suggested Readings
459(1)
Case 12-1 Easing Ira's Ire
460(3)
Case 12-2 Analyzing the System
463(2)
CHAPTER 13 Logistics Systems Controls
465(36)
Accounting Controls
468(1)
Worker Productivity
469(9)
Product Recalls
478(3)
Controlling Returned and Salvaged Goods
481(2)
Pilferage and Theft
483(6)
Energy-Saving Controls
489(1)
Hazardous Materials Handling
490(1)
Maintaining Channel and Supply-Chain Integrity
490(1)
Summary
491(1)
Questions for Discussion and Review
492(1)
Suggested Readings
493(1)
Case 13-1 Brant Freezer Company
494(2)
Case 13-2 Red Spot Markets Company
496(5)
CHAPTER 14 Supply-Chain Integration and Management
501(31)
Logistics within the Firm
504(5)
Outsourcing Logistics Activities
509(4)
Supply-Chain Integration
513(4)
Logistics in Not-for-Profit Agencies
517(6)
Summary
523(1)
Questions for Discussion and Review
524(1)
Suggested Readings
525(1)
Case 14-1 Columbia Lumber Products Company
526(3)
Case 14-2 Trigo Export Co., Ltd.
529(3)
CHAPTER 15 Logistics: Future Directions
532(27)
International Trade
535(2)
The Service Economy
537(2)
Electronic Data Interchange
539(7)
Metric Conversion
546(2)
Recycling
548(4)
Summary
552(1)
Questions for Discussion and Review
552(1)
Suggested Readings
553(1)
Case 15-1 Shimamoto Toy Company
554(2)
Case 15-2 Donelly Metal Stampings Company
556(3)
Glossary559(8)
Subject Index567(16)
Name Index583

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