FREE SHIPPING BOTH WAYS
ON EVERY ORDER!
LIST PRICE:
$95.80

OUR PRICE:
$33.19

You may extend rentals at any time.


Customer Service : A Practical Approach

ISBN: 9780132742399 | 013274239X
Edition: 6th
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/5/2012

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
The market-leader , Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Actionexercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Related Products


  • Customer Service : A Practical Approach
    Customer Service : A Practical...
  • Customer Service : A Practical Approach
    Customer Service : A Practical...
  • Customer Service : A Practical Approach
    Customer Service : A Practical...
  • Customer Service : A Practical Approach
    Customer Service : A Practical...
  • Outlines & Highlights for Customer Service: A Practical Approach
    Outlines & Highlights for Cust...
  • Outlines and Highlights for Customer Service : A Practical Approach by Elaine K. Harris, ISBN
    Outlines and Highlights for Cu...


Please wait while this item is added to your cart...