9780132346030

"The premiere writer of management textbooks has sifted through the research to extract the truths every manager should know. This book is an antidote for the unsupported opinions handed out in many popular management books." Kenneth W. Thomas, Professor of Management, Naval Postgraduate School, Monterey, California, author ofIntrinsic Motivation at Work "A prolific scholar and writer, Robbins cuts through the research and theory to deliver immediately useful and essential insights for the effective management of people." Eric G. Stephan, Professor Organizational Leadership & Strategy, Marriott School of Management, Brigham Young University You can succeed brilliantly as a leader and overcome the "killer" problems faced by every manager! bull; The truth about building winning teams and designing high-productivity jobs bull; The truth about why "happy" employees arenrs"t always more productive bull; The (surprising) truth about what behaviors you really want to reward This book reveals 53 Proven Principles for handling virtually every management challenge The Truth About Managing Peopleoffers real solutions for the make-or-break problems faced by every manager. You'll discover: how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; even how to learn charisma. This isn't someone's opinion; it's a definitive, evidence-based guide to effective management: a set of bedrock principles you can rely on throughout your entire management career.

Dr. Stephen P. Robbins a faculty member (Emeritus) at San Diego State University

Preface	p. vii
The Truth About Hiring
Forget traits; it's behavior that counts	p. 1
Realistic job previews: what you see is what you get	p. 5
Tips for improving employee interviews	p. 9
Brains matter; or when in doubt, hire smart people	p. 13
Don't count too much on reference checks	p. 17
When in doubt, hire conscientious people!	p. 21
Hire people who fit your culture: my "good employee" is your stinker!	p. 25
Manage the socialization of new employees	p. 79
The Truth About Motivation
Why many workers aren't motivated at work today	p. 33
Happy workers aren't necessarily productive workers!	p. 37
Telling employees to do their best isn't likely to achieve their best	p. 41
Not everyone wants to participate in setting their goals	p. 45
Professional workers go for the flow	p. 49
When giving feedback: criticize behaviors, not people	p. 53
You get what you reward	p. 57
It's all relative!	p. 61
Ways to motivate low-skill, low-pay employees	p. 65
There's more to high employee performance than just motivation	p. 69
The Truth About Leadership
The essence of leadership is trust	p. 73
Experience counts! Wrong!	p. 77
Most people Think they know what good leaders look like	p. 81
Effective leaders know how to frame issues	p. 85
You get what you expect	p. 89
Charisma can be learned	p. 93
Make others dependent on you	p. 97
Adjust your leadership style for cultural differences, or when in Rome...	p. 101
When leadership Isn't important	p. 105
The Truth About Communication
Hearing isn't listening	p. 109
Choose the right communication channel	p. 113
Listen to the grapevine	p. 117
Men and women do communicate differently	p. 121
What you do overpowers what you say	p. 125
The Truth About Building Teams
What we know that makes teams work	p. 129
2 + 2 doesn't necessarily equal 4	p. 133
One bad apple spoils the barrel	p. 137
We're not all equal: status matters!	p. 141
Not everyone is team material	p. 145
The Truth About Managing Conflicts
The case For conflict	p. 149
Beware of groupthink	p. 153
How to reduce work-life conflicts	p. 157
Negotiating isn't about winning and losing	p. 161
The Truth About Designing Jobs
Not everyone wants a challenging job	p. 165
Four Job-design actions that will make employees more productive	p. 169
The Truth About Performance Evaluation
Annual reviews: the best surprise is no surprise!	p. 173
Don't blame me! The role of self-serving bias	p. 177
The case for 360-degree feedback appraisals: more Is better!	p. 181
The Truth About Coping with Change
Most people resist any change that doesn't jingle in their pockets!	p. 185
You Can teach an old dog new tricks	p. 189
Use participation to reduce resistance to change	p. 193
Some Final Thoughts About Managing Behavior
First impressions do count!	p. 197
People aren't completely rational: don't ignore emotions!	p. 201
Employee turnover can be a good thing	p. 205
Beware of the quick fix	p. 209
References	p. 213
About the Author	p. 231
Table of Contents provided by Ingram. All Rights Reserved.

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The Truth about Managing People

The Truth about Managing People

0132346036

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