Sorry, this item is currently unavailable.

Customer Service : A Practical Approach

ISBN: 9780130978530 | 0130978531
Edition: 3rd
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2003

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. Tackling important issues facing customer service providers and customer service managers today, this straightforward, easy-to-read text provides students with: (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental abilities and strategies that lead to the successful implementation of customer service. A #1 training and reference resource for numerous companies, the text's unique approach unfolds the dynamics of the customer service industry while providing exercises to develop the fundamental skills necessary to compete in it. It places a special emphasis on self-assessment and the mastery of the skills that together provide tangible evidence of individual and corporate productivity.

Related Products

  • Customer Service : A Practical Approach
    Customer Service : A Practical...
  • Customer Service : A Practical Approach
    Customer Service : A Practical...
  • Customer Service A Practical Approach
    Customer Service A Practical A...
  • Customer Service: A Practical Approach
    Customer Service: A Practical ...
  • Outlines & Highlights for Customer Service: A Practical Approach
    Outlines & Highlights for Cust...
  • Outlines and Highlights for Customer Service : A Practical Approach by Elaine K. Harris, ISBN
    Outlines and Highlights for Cu...

Please wait while this item is added to your cart...