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Developing Management Skills

ISBN: 9780130914088 | 0130914088
Edition: 5th
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2002

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SummaryTable of Contents
This guide to effective managerial behavior is the only one available on the market that teaches students what they need to know to perform well as managers, synthesizes a large body of scholarly research related to each skill topic, and uses a proven learning methodology to help students actually develop and improve management skills. Emphasizing the basic human skills that lie at the heart of effective management, it combines academic knowledge with real world practicality, the key to the book' s proven durability.
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Prefacexi
Introduction1(1)
The Critical Role of Management Skills
1(21)
The Importance of Competent Managers
3(2)
The Skills of Effective Managers
5(2)
Key Management Skills
7(1)
What Are Management Skills?
8(3)
Improving Management Skills
11(1)
An Approach to Skill Development
12(3)
Leadership and Management
15(2)
Contents of the Book
17(1)
Organization of the Book
18(2)
Practice and Application
20(1)
Diversity and Individual Differences
21(1)
Summary
22(1)
Diagnostic Survey and Exercises
22(19)
Personal Assessment of Management Skills (PAMS)
22(4)
What Does It Take to Be an Effective Manager?
26(2)
SSS Software In-Basket Exercise
28(13)
Part I PERSONAL SKILLS41(168)
Developing Self-Awareness
43(54)
Skill Assessment
44(12)
Diagnostic Surveys for Self-Awareness
44(1)
Self-Awareness Assessment
44(1)
The Defining Issues Test
45(3)
The Learning Style Inventory
48(2)
Locus of Control Scale
50(2)
Tolerance of Ambiguity Scale
52(1)
Fundamental Interpersonal Relations Orientation --- Behavior (FIRO-B)
53(3)
Skill Learning
56(28)
Key Dimensions of Self-Awareness
56(1)
The Enigma of Self-Awareness
57(2)
Understanding and Appreciating Individual Differences
59(1)
Important Areas of Self-Awareness
60(21)
Summary
81(1)
Behavioral Guidelines
82(2)
Skill Analysis
84(4)
Cases Involving Self-Awareness
84(1)
Communist Prison Camp
84(1)
Decision Dilemmas
85(3)
Skill Practice
88(7)
Exercises for Improving Self-Awareness Through Self-Disclosure
88(1)
Through the Looking Glass
88(1)
Diagnosing Managerial Characteristics
89(2)
Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography
91(4)
Skill Application
95(2)
Activities for Developing Self-Awareness
95(1)
Suggested Assignments
95(1)
Application Plan and Evaluation
95(2)
Managing Personal Stress
97(58)
Skill Assessment
98(6)
Diagnostic Surveys for Managing Stress
98(1)
Stress Management
98(1)
Time Management
99(1)
Type A Personality Inventory
100(1)
Social Readjustment Rating Scale
101(2)
Sources of Personal Stress
103(1)
Skill Learning
104(35)
Improving the Management of Stress and Time
104(1)
Major Elements of Stress
105(4)
Managing Stress
109(3)
Eliminating Stressors
112(14)
Developing Resiliency
126(10)
Temporary Stress-Reduction Techniques
136(1)
Summary
137(1)
Behavioral Guidelines
137(2)
Skill Analysis
139(8)
Cases Involving Stress Management
139(1)
The Turn of the Tide
139(3)
The Case of the Missing Time
142(5)
Skill Practice
147(6)
Exercises for Long-Term and Short-Term Stress Management
147(1)
The Small-Wins Strategy
147(1)
Life-Balance Analysis
148(2)
Deep Relaxation
150(1)
Monitoring and Managing Time
151(2)
Skill Application
153(2)
Activities for Improving Stress Management Skills
153(1)
Suggested Assignments
153(1)
Application Plan and Evaluation
153(2)
Solving Problems Analytically and Creatively
155(54)
Skill Assessment
156(5)
Diagnostic Surveys for Creative Problem Solving
156(1)
Problem Solving, Creativity, and Innovation
156(1)
How Creative Are You?
157(2)
Innovative Attitude Scale
159(2)
Skill Learning
161(33)
Problem Solving, Creativity, and Innovation
161(7)
Conceptual Blocks
168(11)
Conceptual Blockbusting
179(8)
International Caveats
187(1)
Hints for Applying Problem-Solving Techniques
187(1)
Fostering Innovation
188(4)
Summary
192(1)
Behavioral Guidelines
192(2)
Skill Analysis
194(5)
Cases Involving Problem Solving
194(1)
Admiral Kimmel's Failure at Pearl Harbor
194(2)
The Sony Walkman
196(3)
Skill Practice
199(7)
Exercises for Applying Conceptual Blockbusting
199(1)
Individual Assignment --- Analytical Problem Solving
199(1)
Team Assignment --- Creative Problem Solving
200(1)
Moving Up in the Rankings
201(1)
Keith Dunn and McGuffey's Restaurant
202(4)
Skill Application
206(3)
Activities for Solving Problems Creatively
206(1)
Suggested Assignments
206(1)
Application Plan and Evaluation
206(3)
Part II INTERPERSONAL SKILLS209(194)
Coaching, Counseling, and Supportive Communication
211(40)
Skill Assessment
212(4)
Diagnostic Surveys for Supportive Communication
212(1)
Communicating Supportively
212(1)
Communication Styles
213(3)
Skill Learning
216(25)
The Importance of Effective Communication
216(4)
What Is Supportive Communication?
220(1)
Coaching and Counseling
221(2)
Principles of Supportive Communication
223(13)
The Personal Management Interview
236(2)
International Caveats
238(1)
Summary
239(1)
Behavioral Guidelines
240(1)
Skill Analysis
241(3)
Cases Involving Coaching and Counseling
241(1)
Find Somebody Else
241(1)
Rejected Plans
242(2)
Skill Practice
244(4)
Exercises for Diagnosing Communication Problems and Fostering Understanding
244(1)
United Chemical Company
244(2)
Byron vs. Thomas
246(2)
Skill Application
248(3)
Activities for Communicating Supportively
248(1)
Suggested Assignments
248(1)
Application Plan and Evaluation
248(3)
Gaining Power And Influence
251(50)
Skill Assessment
252(3)
Diagnostic Surveys for Gaining Power and Influence
252(1)
Gaining Power and Influence
252(1)
Using Influence Strategies
253(2)
Skill Learning
255(27)
Building a Strong Power Base and Using Influence Wisely
255(1)
A Balanced View of Power
255(3)
Strategies for Gaining Organizational Power
258(12)
Transforming Power into Influence
270(9)
Summary
279(1)
Behavioral Guidelines
280(2)
Skill Analysis
282(10)
Case Involving Power and Influence
282(1)
Dr. Brilliant vs. the Devil of Ambition
282(10)
Skill Practice
292(6)
Exercise for Gaining Power
292(1)
Repairing Power Failures in Management Circuits
292(1)
Exercise for Using Influence Effectively
293(1)
Ann Lyman's Proposal
293(1)
Exercises for Neutralizing Unwanted Influence Attempts
294(1)
Cindy's Fast Foods
295(1)
9:00 to 7:30
296(2)
Skill Application
298(3)
Activities for Gaining Power and Influence
298(1)
Suggested Assignments
298(1)
Application Plan and Evaluation
298(3)
Motivating Others
301(46)
Skill Assessment
302(2)
Diagnostic Surveys for Motivating Others
302(1)
Diagnosing Poor Performance and Enhancing Motivation
302(1)
Work Performance Assessment
303(1)
Skill Learning
304(27)
Increasing Motivation and Performance
304(1)
Diagnosing Work Performance Problems
304(2)
Enhancing Individuals' Abilities
306(2)
Fostering a Motivating Work Environment
308(1)
Elements of an Effective Motivation Program
309(19)
Summary
328(2)
Behavioral Guidelines
330(1)
Skill Analysis
331(7)
Case Involving Motivation Problems
331(1)
Electro Logic
331(7)
Skill Practice
338(6)
Exercises for Diagnosing Work Performance Problems
338(2)
Joe Chaney
340(1)
Work Performance Assessment
341(1)
Exercise for Reshaping Unacceptable Behaviors
341(1)
Shaheen Matombo
341(3)
Skill Application
344(3)
Activities for Motivating Others
344(1)
Suggested Assignments
344(1)
Application Plan and Evaluation
344(3)
Managing Conflict
347(56)
Skill Assessment
348(3)
Diagnostic Surveys for Managing Conflict
348(1)
Managing Interpersonal Conflict
348(1)
Strategies for Handling Conflict
349(2)
Skill Learning
351(30)
Interpersonal Conflict Management
351(2)
Diagnosing the Type of Interpersonal Conflict
353(5)
Selecting the Appropriate Conflict Management Approach
358(8)
Resolving Interpersonal Confrontations Using the Collaborative Approach
366(11)
Summary
377(1)
Behavioral Guidelines
378(3)
Skill Analysis
381(5)
Case Involving Interpersonal Conflict
381(1)
Educational Pension Investments
381(5)
Skill Practice
386(14)
Exercise for Diagnosing Sources of Conflict
386(1)
SSS Software Management Problems
386(1)
Exercises for Selecting an Appropriate Conflict Management Strategy
386(1)
Bradley's Barn
386(1)
Avocado Computers
387(1)
Phelps, Inc.
387(1)
Exercises for Resolving Interpersonal Disputes
388(1)
Freida Mae Jones
388(3)
Can Larry Fit In?
391(2)
Meeting at Hartford Manufacturing Company
393(7)
Skill Application
400(3)
Activities for Improving Managing Conflict Skills
400(1)
Suggested Assignments
400(1)
Application Plan and Evaluation
401(2)
Part III GROUP SKILLS403(90)
Empowering and Delegating
405(46)
Skill Assessment
406(3)
Diagnostic Surveys for Empowering and Delegating
406(1)
Effective Empowerment and Delegation
406(1)
Personal Empowerment Assessment
407(2)
Skill Learning
409(31)
Empowering and Delegating
409(1)
A Management Dilemma Involving Empowerment
410(1)
The Meaning of Empowerment
411(1)
Historical Roots of Empowerment
412(1)
Inhibitors to Empowerment
413(1)
Dimensions of Empowerment
414(3)
How to Develop Empowerment
417(10)
Delegating Work
427(8)
International Caveats
435(2)
Summary
437(1)
Behavioral Guidelines
437(3)
Skill Analysis
440(2)
Cases Involving Empowerment and Delegation
440(1)
Minding the Store
440(1)
Changing the Portfolio
441(1)
Skill Practice
442(7)
Exercises for Empowerment
442(1)
Executive Development Associates
442(4)
Personal Empowerment Planning
446(1)
Deciding to Delegate
447(2)
Skill Application
449(2)
Activities for Empowerment and Delegation
449(1)
Suggested Assignments
449(1)
Application Plan and Evaluation
449(2)
Building Effective Teams and Teamwork
451(42)
Skill Assessment
452(3)
Diagnostic Surveys for Building Effective Teams
452(1)
Team Development Behaviors
452(1)
Diagnosing the Need for Team Building
453(2)
Skill Learning
455(27)
Developing Teams and Teamwork
455(1)
The Advantages of Teams
456(3)
Leading Teams
459(5)
Team Membership
464(5)
Team Development
469(11)
Summary
480(1)
Behavioral Guidelines
480(2)
Skill Analysis
482(4)
Cases Involving Building Effective Teams
482(1)
The Tallahassee Democrat's ELITE Team
482(2)
The Cash Register Incident
484(2)
Skill Practice
486(5)
Exercises in Building Effective Teams
486(1)
Team Diagnosis and Team Development Exercise
486(1)
Winning the War on Talent
487(4)
Skill Application
491(2)
Activities for Building Effective Teams
491(1)
Suggested Assignments
491(1)
Application Plan and Evaluation
491(2)
Part IV SPECIFIC COMMUNICATION SKILLS493(2)
Supplement A MAKING ORAL AND WRITTEN PRESENTATIONS495(28)
Skill Learning
496(17)
Making Oral and Written Presentations
496(1)
Essential Elements of Effective Presentations
497(14)
Summary and Behavioral Guidelines
511(2)
Skill Practice
513(10)
Exercises for Making Effective Oral and Written Presentations
513(1)
Speaking as a Leader
513(1)
Quality Circles at Battle Creek Foods
514(9)
Supplement B CONDUCTING INTERVIEWS523(22)
Skill Learning
524(14)
Planning and Conducting Interviews
524(8)
Specific Types of Organizational Interviews
532(4)
Summary and Behavioral Guidelines
536(2)
Skill Practice
538(7)
Exercises for Conducting Special-Purpose Interviews
538(1)
Evaluating the New Employee-Orientation Program
538(2)
Performance Appraisal Interview with Chris Jakobsen
540(2)
Employment Selection Interview at Smith Farley Insurance
542(3)
Supplement C CONDUCTING MEETINGS545(13)
Skill Learning
546(8)
The Five Ps of Effective Meetings
546(5)
Suggestions for Group Members
551(1)
Summary and Behavioral Guidelines
552(2)
Skill Practice
554(4)
Exercises for Conducting Meetings
554(1)
Preparing and Conducting a Team Meeting at SSS Software
554(1)
Role Diagnosis
555(3)
Appendix I Scoring Keys and Supplemental Materials558(53)
Appendix II Glossary611(8)
Appendix III References619(18)
Name Index637(3)
Subject Index640(6)
Combined Index646

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