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Interpersonal Conflict

ISBN: 9780073135540 | 0073135542
Edition: 7th
Format: Paperback
Publisher: McGraw-Hill Humanities/Social Sciences/Languages
Pub. Date: 10/27/2005

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SummaryTable of Contents
Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace. Its combination of up-to-date research and examples gives students a theoretical as well as a practical foundation in conflict management.
Prefacexiii
Acknowledgmentsxv
Part ONE Conflict Components
1(176)
The Nature of Conflict
... MORE(27)
Why Study Conflict?
2(5)
A Beginning Example
7(1)
Conflict Defined
8(8)
An Expressed Struggle
9(2)
Interdependence
11(1)
Perceived Incompatible Goals
12(2)
Perceived Scarce Resources
14(1)
Interference
15(1)
Destructive Conflict
16(10)
Escalatory Spirals
21(2)
Avoidance Spirals
23(3)
A Note of Encouragement
26(1)
Summary
27(1)
Key Terms
28(1)
Review Questions
28(1)
Perspectives on Conflict
29(33)
Your Personal History
29(4)
Negative Views of Conflict
33(3)
Positive Approaches to Conflict
36(3)
Metaphors Make a Difference
39(10)
Win-Lose Metaphors
39(5)
Neutral or Objective Metaphors
44(1)
Transformative Metaphors
45(3)
Mixing the Metaphors
48(1)
The Lens Model of Conflict
49(4)
Gender Effects and Gender Filters
53(3)
Gender Effects
53(2)
Gender Filters
55(1)
Cultural Effects and Cultural Filters
56(4)
Cultural Effects
56(1)
Cultural Effects Depend on Many Factors
57(3)
Cultural Filters
60(1)
Summary
60(1)
Key Terms
60(1)
Review Questions
61(1)
Interests and Goals
62(33)
Types of Goals: TRIP
63(12)
Topic Goals: What Do We Want?
64(1)
Relational Goals: Who Are We to Each Other?
65(4)
Identity, or Face-Saving, Goals: Who Am I in This Interaction?
69(5)
Process Goals: What Communication Process Will Be Used?
74(1)
The Overlapping Nature of TRIP Goals
75(7)
Goals Change in Interaction
82(6)
Prospective Goals
83(1)
Transactive Goals
83(4)
Retrospective Goals
87(1)
Goal Clarity
88(3)
Clarify Your Goals
88(2)
Estimate the Other's Goals
90(1)
Collaborative Goals
91(2)
Summary
93(1)
Key Terms
94(1)
Review Questions
94(1)
Power: The Structure of Conflict
95(35)
What Is Power?
95(1)
Orientations to Power
96(8)
Either/Or Power
97(2)
Both/And Power
99(2)
Designated Power
101(1)
Power Denial
102(2)
A Relational Theory of Power
104(2)
Individual Power Currencies
106(4)
Assessing Power: A Relational View
110(5)
Power Imbalances
115(4)
High Power
115(1)
Low Power
116(3)
Constructive Power Balancing
119(2)
Approaches to Balancing Power
121(7)
Restraint
121(1)
Focus on Interdependence: Power to the Unit
122(1)
The Power of Calm Persistence
123(1)
Stay Actively Engaged
124(2)
Empowerment of Low-Power People by High-Power People
126(1)
Metacommunication
126(1)
Things to Say When You Are Low Power
127(1)
Summary
128(1)
Key Terms
128(1)
Review Questions
129(1)
Styles and Tactics
130(47)
The Nature of Styles and Tactics
130(2)
Measuring Your Styles
132(2)
Will You Avoid or Engage?
134(4)
Avoidance
138(7)
Avoidance and Culture
140(1)
The Avoid/Criticize Loop
140(2)
Avoidance Tactics
142(3)
Competition
145(12)
Threats
148(2)
Verbal Aggressiveness
150(2)
Bullying
152(1)
Incidence of Violence
153(1)
Patterns of Violence
154(2)
Explanations for Violence
156(1)
Compromise
157(1)
Accommodation
158(4)
Collaboration
162(4)
Cautions about Styles
166(3)
Interaction Dynamics
169(3)
Flexibility Creates Constructive Conflict
172(3)
Problems with Rigidity
173(2)
Summary
175(1)
Key Terms
175(1)
Review Questions
176(1)
Part TWO Intervention
177(163)
Assessing Conflicts
178(32)
Introduction to Assessment
178(1)
Systems Theory: An Organizing Framework
178(4)
Identifying Conflict Patterns
182(1)
System Patterns
183(3)
Metaphoric/Dramatic Analysis
186(3)
Drawing Coalitions---Who Is In, Who Is Out?
189(5)
Principle #1: Coalitions Begin for Good Reasons
190(1)
Principle #2: Coalitions and Counter-Coalitions Become Self-Justifying
191(1)
Principle #3: Coalitions Become the Problem
191(1)
Principle #4: Clarify Coalitions by Drawing Them
192(1)
Principle #5: Coalitions Predict Future Conflict
192(1)
Principle #6: Change a System by Softening the Coalitions
193(1)
Conflict Triangles
194(3)
System Rules
197(2)
Microevents
199(4)
Observation and Interviews
203(1)
Comprehensive Assessment Guides
204(4)
Wilmot-Hocker Conflict Assessment Guide
204(3)
The Difficult Conversations Guide
207(1)
Summary
208(1)
Key Terms
208(1)
Review Questions
209(1)
Moderating Your Conflicts
210(33)
Three Approaches to Change
210(1)
Personal Changes and Choices
211(3)
The Midrange: Zone of Effectiveness
214(1)
Choices about Avoidance
215(4)
Choices about Escalation
219(3)
Your Personal Conflict Philosophy
220(2)
Conflict and Emotion
222(10)
Dynamics of Anger and Fear
223(3)
Anger Moderation and Expression
226(1)
Reception of Angry Communication
227(3)
Low Power and Emotions
230(2)
Constructive Communication Practices
232(3)
The Dialogue Process
232(1)
Fractionation
233(1)
Reframing
234(1)
Examples of Communication Formats That Help Regulate Conflict
235(5)
Conflict Containment Model
235(2)
Family Meetings
237(3)
Crisis Management
240(1)
A Postscript on Further Education
240(1)
Summary
241(1)
Key Terms
241(1)
Review Questions
242(1)
Negotiating for Mutual Gains
243(27)
Negotiation in Everyday Life
243(1)
Negotiation Is Part of Conflict Resolution
244(1)
Negotiation and Culture
245(1)
Equalizing Power
246(3)
Destructive Ways to Equalize Power
246(1)
Constructive Argument
247(2)
Approaches to Negotiation
249(13)
Competitive Approaches
250(2)
Collaborative Approaches
252(6)
Principled Negotiation
258(4)
The Language of Collaboration
262(4)
Competitive and Collaborative Phases
266(1)
Collaboration Checklist
267(1)
Summary
268(1)
Key Terms
268(1)
Review Questions
269(1)
Third-Party Intervention
270(27)
The Need for Third Parties
270(1)
Advantages of Using Competent Third Parties
271(1)
Informal Intervention
272(4)
Personal Intervention
272(3)
Counseling as Informal Intervention
275(1)
The Formal Intervention Continuum
276(1)
When an Outsider Decides
277(4)
Adjudication: Judge or Jury Decides
277(3)
Arbitration: An Expert Decides
280(1)
When the Parties Decide
281(8)
Mediation
281(3)
Mediation Settings
284(5)
Mediation: Agreement or Transformation?
289(1)
Mediation Process and Skills
290(3)
Dispute Systems Design
293(2)
Summary
295(1)
Key Terms
295(1)
Review Questions
296(1)
Mending the Broken Branch: Forgiveness and Reconciliation
297(29)
Gary W. Hawk
Forgiveness and Reconciliation in the Context of Interpersonal Conflict
297(1)
Some Definitions
298(1)
What's to Forgive?
298(3)
Some Misconceptions about Forgiveness
301(2)
When There Is an Imbalance of Power
303(1)
The Matter of Memory
304(2)
Decision or Process?
306(1)
Forgiveness as a Process
307(2)
Getting Stuck: Eddies in the River
309(1)
The Personal and Interpersonal Dimensions of Forgiveness
310(1)
Laying the Groundwork for Forgiveness or Reconciliation
311(1)
Gestures
312(1)
The Value and Limits of Apology
313(3)
Switching the Point of View: Receiving Forgiveness and Forgiving Oneself
316(2)
Reconciliation: A Late Stage in the Journey
318(5)
Insights from History, Politics, and Literature
318(1)
The Strand of Truth
319(1)
The Strand of Forbearance
320(1)
The Strand of Empathy
321(1)
Commitment to the Relationship out of Awareness of Our Interdependence
322(1)
Conclusion
323(1)
Summary
324(1)
Key Terms
324(1)
Review Questions
325(1)
Preventing Destructive Conflict
326(14)
Prevention Defined
326(1)
The Importance of Prevention
326(2)
Core Values Lead to Best Practices
328(1)
Learn from History
329(2)
Recognize Cycles: Where Are You in the Big Picture?
331(1)
Preventing Destructive Avoidance
332(1)
When Others Avoid
332(1)
When You Avoid
333(1)
Preventing Destructive Escalation
333(1)
When Others Escalate
333(1)
When You Escalate
334(1)
Prevention Interventions
334(3)
Contracts Prevent Disputes
335(1)
Problem Solving
336(1)
Personal Change for Conflict Prevention
337(1)
Address the Relationship and Identity Issues in Your Life
337(1)
Finally, Communication is the Key
338(1)
Summary
338(1)
Key Terms
339(1)
Review Questions
339(1)
Appendix340(1)
References341(19)
Name Index360(3)
Subject Index363

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