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Business Ethics : A Stakeholder and Issues Management Approach

by:
ISBN: 9780030184581 | 0030184584
Edition: 3rd
Format: Paperback
Publisher: South-Western College Pub
Pub. Date: 3/1/2002

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SummaryTable of Contents
This text examines the role of ethics in the business world and ethical dilemmas encountered by managers. Ethical decisions do not take place in a vacuum. Many people, all with their own interests and standards, are involved in business encounters every day. "Stakeholder and Issues Management" is this text?s unique approach to teaching business ethics. It pays special attention to the relationships among the many and varied stakeholders that have roles in business situations. These stakeholders include the market and non-market entities that affect a business. Ethical issues must be addressed by individuals, groups, corporations, and even nations in very different ways, and the consequences differ with each person or group involved. This text gives students practical tools to handle moral dilemmas in the workplace and the world. Topics include risk management, preferential hiring, corporate legitimacy, and moral accountability.
Prefacexi
Business Ethics, the Changing Environment, and Stakeholder Managment
1(28)
Business Ethics and the Changing Environment
1(6... MORE
Seeing the ``Big Picture''
3(1)
Environmental Forces and Stakeholders
3(3)
Stakeholder Management Approach
6(1)
What Is Business Ethics? Why Does It Matter?
7(3)
What Are Unethical Business Practices?
8(1)
Why Does Ethics Matter in Business?
9(1)
Working for the Best Companies
10(1)
Levels of Business Ethics
10(4)
RU 486: A Story
10(3)
Asking Key Questions
13(1)
Five Myths about Business Ethics
14(6)
Myth 1: ``Ethics Is a Personal, Individual Affair, Not a Public or Debatable Matter''
15(2)
Myth 2: ``Business and Ethics Do Not Mix''
17(1)
Myth 3: ``Ethics in Business Is Relative''
18(1)
Myth 4: ``Good Business Means Good Ethics''
18(1)
Myth 5: ``Information and Computing Are Amoral''
19(1)
Why Use Ethical Reasoning in Business?
20(1)
Can Business Ethics Be Taught and Trained?
21(3)
Stages of Moral Development
22(1)
Kohlberg's Study and Business Ethics
23(1)
Plan of the Book
24(5)
Summary
24(2)
Questions
26(1)
Exercises
27(1)
Ethical Dilemma: You're in the Hot Seat
28(1)
Stakeholder and Issues Management Approaches
29(42)
Why Use a Stakeholder Management Approach for Business Ethics?
29(4)
Stakeholder Management Approach Defined
33(2)
Stakeholders
34(1)
Stakes
34(1)
How to Execute a Stakeholder Analysis
35(13)
Step 1: Mapping Stakeholder Relationships
36(1)
Step 2: Mapping Stakeholder Coalitions
37(2)
Step 3: Assessing the Nature of Each Stakeholder's Interest
39(1)
Step 4: Assessing the Nature of Each Stakeholder's Power
39(3)
Step 5: Identifying Stakeholder Ethics and Moral Responsibilities
42(1)
Step 6: Developing Specific Strategies and Tactics
43(4)
Step 7: Monitoring Shifting Coalitions
47(1)
Stakeholder Analysis and the Third-Party Objective Observer Role
47(1)
Summary of Stakeholder Analysis
47(1)
Stakeholder Approach and Ethical Reasoning
48(1)
Moral Responsibilities of Functional Area Professionals
48(5)
Marketing and Sales Professionals and Managers as Stakeholders
50(1)
R&D Engineering Professionals and Managers as Stakeholders
51(1)
Public Relations Managers as Stakeholders
51(1)
Human Resource Managers as Stakeholders
52(1)
Summary of Managerial Moral Responsibilities
52(1)
Three Issues Management Approaches
53(9)
First Approach: 6-Step Issue Management Process
54(1)
Second Approach: 7-Phase Issue Development Process
54(4)
Third Approach: 4-Stage Issue Life Cycle
58(3)
Issues Management and Stakeholder Analysis
61(1)
Two Crisis Management Approaches
62(9)
First Approach: Precrisis through Resolution
62(1)
Second Approach: Reaction through Accommodation
63(2)
Crisis Management Recommendations
65(1)
Summary
65(2)
Questions
67(1)
Exercises
68(1)
Ethical Dilemma: Who Is Responsible to Whom?
69(2)
Ethical Principles, Quick Tests, and Decision-Making Guidelines
71(30)
Decision Criteria for Ethical Reasoning
71(7)
Three Criteria in Ethical Reasoning
76(1)
Moral Responsibility
76(2)
Ethical Relativism: A Self-Interest Approach
78(2)
Ethical Relativism and Stakeholder Analysis
79(1)
Utilitarianism: A Consequentialist (Results-Based) Approach
80(2)
Utilitarianism and Stakeholder Analysis
81(1)
Universalism: A Deonotological (Duty-Based) Approach
82(1)
Universalism and Stakeholder Analysis
83(1)
Rights: An Entitlement-Based Approach
83(1)
Rights and Stakeholder Analysis
84(1)
Justice: Procedures, Compensation, Retribution
84(3)
Rights, Power, and ``Transforming Justice''
86(1)
Justice and Stakeholder Analysis
87(1)
Immoral, Amoral, and Moral Management
87(2)
Four Social Responsibility Roles
89(3)
Individual Ethical Decision-Making Styles
92(2)
Communication and Negotiating across Ethical Styles
94(1)
Quick Ethical Tests
94(1)
Concluding Comments
95(6)
Back to Louise Simms...
96(1)
Summary
96(1)
Questions
97(1)
Exercises
98(1)
Ethical Dilemma: Now What Should I Do?
99(2)
The Corporation and Internal Stakeholders: Value-Based Moral Dimensions of Leadership, Strategy, Structure, Culture, and Self-Regulation
101(48)
Stakeholder Management and Value-Based Organizational Systems
101(8)
Built to Last or Creatively Destruct?
102(2)
Creative Destruction
104(1)
Value-Based Organizational Systems and Stakeholders
105(1)
Creative Reconstruction
106(1)
Balancing Internal Stakeholder Values in the Organization
106(3)
A 10-Step, Value-Based Stakeholder Management Assessment
109(6)
Step 1: Determine the Problem or Opportunity and Gain Top Leader Support
111(1)
Step 2: Review and Develop the Vision, Mission, Values, and Ethics Code
111(1)
Step 3: Use a Value-Based Stakeholder Readiness Checklist
112(1)
Step 4: Develop Performance and Responsibility Measures and Get Feedback
113(1)
Step 5: Identify Stakeholder Level of Responsiveness and Responsibility in the Corporate Strategy
113(1)
Step 6: Determine the Organization's Systems Alignment
113(1)
Step 7: Conduct Baseline and ``Gap Analysis'' Between Current (``As Is'') and Desired Future State
114(1)
Step 8: Create Benchmarks
114(1)
Step 9: Develop Summary Report with Recommendations
114(1)
Step 10: Review Results and Recommendations with Senior Management and Other Stakeholders
114(1)
Leadership and Strategy
115(14)
Leadership
115(10)
Strategy
125(4)
Culture, Structure, and Systems
129(9)
High-Ethics Companies
129(1)
Organizational Culture Defined
129(1)
Observing Organizational Culture
130(1)
Strong Corporate Culture Traits and Values
131(1)
Cultures in Trouble
131(3)
Organizational Structure
134(2)
Boundaryless and Networked Organizations
136(1)
Organizational Systems
136(2)
Corporate Self-Regulation: Challenges and Issues
138(11)
Ethics Codes
140(2)
Ombudspersons and Peer Review Programs
142(1)
Ethics Programs
143(1)
Summary
144(2)
Questions
146(1)
Exercises
147(1)
Ethical Dilemma: Whose Values? Whose Decision?
148(1)
The Corporation and External Stakeholders: Managing Moral Responsibility in the Marketplace
149(56)
Managing Corporate Responsibility in the Marketplace: Crises and Opportunities
149(10)
Classic Corporate Crises
151(6)
Managing Opportunities and Growth Responsibly
157(2)
Focus of the Chapter
159(1)
Managing Corporate Responsibility with External Stakeholders
159(6)
The Corporation as Social and Economic Stakeholder
159(1)
The Social Contract
159(2)
Covenantal Ethic
161(1)
Pragmatic Principles for Corporate Stakeholder Relationships
161(1)
The Moral Basis and Social Power of Corporations as Stakeholders
161(1)
Corporate Philanthropy
162(1)
Issues Management and Corporate Responsibility
162(2)
Who Manages Corporate Issues Management?
164(1)
Corporate Responsibility toward Consumer Stakeholders
165(4)
U.S., French, and German Consumers
166(1)
Corporate Responsibilities and Consumer Rights
166(1)
Free-Market Theory: Relationship between Consumers and Corporations
167(1)
Problems with the Free-Market Theory
168(1)
Mixed Market Economies
169(1)
Corporate Responsibility in Advertising, Product Safety, and Liability
169(15)
Ethics and Advertising
170(1)
The FTC and Advertising
170(1)
Advertising and the Internet
171(2)
Paternalism or Manipulation?
173(1)
Arguments for Advertising
174(1)
Arguments against (Questionable) Advertising
174(1)
Fast Food Nation
175(1)
Tobacco and Alcohol Advertising
176(1)
Ethics and Advertising
177(1)
Advertising and Free Speech
177(1)
Product Safety and Liability
178(1)
How Safe Is Safe? The Ethics of Product Safety
178(3)
Product Liability Doctrines
181(1)
Legal and Moral Limits of Product Liability
182(2)
Proactive Action by States
184(1)
Corporate Responsibility and the Environment
184(21)
Most Significant Environmental Problems
185(3)
Causes of Environmental Pollution
188(1)
Enforcement of Environmental Laws
189(1)
The Ethics of Ecology
190(1)
Green Marketing, Environmental Justice, and Industrial Ecology
191(1)
Rights of Future Generations and Right to a Livable Environment
191(1)
Value-Based Stakeholder Management Practices and the Environment
192(1)
Recommendations to Managers
193(5)
Summary
198(2)
Questions
200(1)
Exercises
201(2)
Ethical Dilemma: Ethical? Or Entrapment?
203(2)
Employee Stakeholders and the Corporation
205(50)
Employee Stakeholders: The Workforce in the 21st Century
206(9)
The Changing Workforce
207(2)
Issues and Implications of Workforce Changes
209(2)
Advancement of Women in the Workforce
211(1)
Changing Workforce Values
212(1)
Generational Value Differences
213(2)
The Changing Social Contract between Corporations and Employees
215(2)
Employee and Employer Rights and Responsibilities
217(14)
Moral Foundation of Employee Rights
218(1)
The Principle of Balance in the Employee and Employer Social Contract and the Reality of Competitive Change
219(1)
Rights from Government Legislation
220(1)
Rights and Responsibilities between Employers and Employees
220(1)
Employer Responsibilities to Employees
220(2)
Employee Responsibilities to Employers
222(1)
Employee Rights in the Workplace
223(8)
Discrimination, Equal Employment Opportunity, and Affirmative Action
231(9)
Discrimination
232(1)
Equal Employment Opportunity and the Civil Rights Act
232(1)
Age and Discrimination in the Workplace
233(1)
Comparable Worth and Equal Pay
234(1)
Affirmative Action
234(1)
Ethics and Affirmative Action
235(1)
Reverse Discrimination: Arguments against Affirmative Action
236(1)
Supreme Court Rulings and Reverse Discrimination
237(3)
Sexual Harassment in the Workplace
240(6)
What Is Sexual Harassment?
240(1)
Who Is Liable?
241(1)
Tangible Employment Action and Vicarious Liability
241(2)
Sexual Harassment and Foreign Firms in the United States
243(3)
Whistle-Blowing versus Organizational Loyalty
246(9)
When Whistle-Blowers Should Not Be Protected
247(1)
Factors to Consider before Blowing the Whistle
248(1)
Managerial Steps to Prevent External Whistle-Blowing
249(1)
Summary
250(1)
Questions
250(1)
Exercises
251(2)
Ethical Dilemma: Cheating or Leveling the Playing Field?
253(2)
The Global Environment, Stakeholder Management, and Multinational Corporations
255(50)
The Connected Global Economy and Globalization
255(15)
Globalization and the Forces of Change
257(3)
Globalization: Managing Competitiveness
260(2)
``Smart Globalization''
262(1)
World's Most Admired Companies: Best Practices
263(2)
Issues with Globalization: The Dark Side
265(5)
Capitalism: One System with Different Faces
270(11)
The Faces of Global Capitalism
271(4)
MetaCapitalism
275(1)
American Capitalism and Management
276(4)
September 11, 2001: A Turning Point?
280(1)
Multinational Enterprises as Stakeholders
281(8)
Power of Multinational Enterprises
281(2)
Misuses of MNE Power
283(2)
MNE Perspective
285(3)
Host-Country Perspective
288(1)
MNE Guidelines for Managing Morality
289(3)
Stakeholder Management: Ethical International Decision-Making Methods
292(13)
Context of Global Ethical Decision Making
292(1)
External Corporate Monitoring Groups
293(1)
Individual Stakeholder Methods for Ethical Decision Making
294(1)
Four Typical Styles of International Ethical Decision Making
295(1)
Hypernorms, Local Norms, and Creative Ethical Navigation
296(2)
Value-Based Stakeholder Management
298(1)
Summary
298(2)
Questions
300(1)
Exercises
301(1)
Ethical Dilemma: Jane's New Assignment
302(1)
Ethical Dilemma: Who's Training Whom?
303(2)
Business Ethics in the Twenty-First Century
305(32)
A Perspective on Business and Ethics Since September 11, 2001
305(6)
Vulnerability of Nation-States: Shifting Coalitions and Collaboration
305(1)
National and Individual Security: Threats of Bio-and Cyberterrorism
306(2)
Information Monitoring, Profiling, and Privacy: Cost of Freedom?
308(1)
Diversity, Tolerance, and Stereotyping
308(1)
Courage, Compassion, and Community
309(1)
Is This a ``Just War''?
310(1)
Emerging Macro-Ethical Issues in the Twenty-First Century
311(6)
First and Third World Divides: Economic, Technological, Political, and Ideological
311(1)
The Human Genome Project, Cloning, and the Issue ``What Is the Human Self?''
312(2)
The Environment: Free-Market Commodity or Sustainabl Stakeholder?
314(2)
The Future of Globalization
316(1)
The Technology Revolution and Ethics
317(4)
Ethical Issues
318(3)
The Changing Workforce
321(5)
A Workforce Faces Crisis
322(1)
A Workforce in Transition: Between Old and New Economies
323(1)
The Aging Workforce
324(1)
Women in the Workforce
324(1)
Ethnic and Cultural Diversity in the Workforce
325(1)
Workers with Disabilities
325(1)
The Education Gap in the Workforce
326(1)
Stakeholder Management and Ethical Navigation
326(11)
Ethical Leadership in and among Companies
327(1)
Navigating Ethics in the Global Business Environment
328(1)
Think Globally, Act Locally
329(3)
Summary
332(1)
September 11, 2001: A Turning Point
332(1)
Other Future Issues
333(1)
Questions
334(1)
Exercises
335(2)
CASES337(122)
Case 1: Microsoft: Industry Predator or Fierce Competitor?
337(14)
Case 2: Dow Corning Corporation and Silicome Breast Implants
351(10)
Case 3: The ``Almost Crisis'': Intel's Pentium Chip Problem
361(5)
Case 4: What's Written versus What's Reality: Ethical Dilemmas in a Hi-Tech Public Relations Firm
366(9)
Case 5: Merrill Lynch's Entry into On-Line Trading
375(11)
Case 6: Fleet Bank/BankBoston Merger: Culture Clash: Back to the Future
386(17)
Case 7: In the Beginning, Napster: Killer App or Illegal Weapon?
403(7)
Case 8: Trouble in Paris: EuroDisney's Experiment
410(8)
Case 9: General Motors versus the Media, Dateline NBC
418(4)
Case 10: Stella Liebeck versus The McDonald's Corporation: Product (for Judicial System) Liability?
422(6)
Case 11: Colt and the Gun Control Controversy
428(9)
Case 12: Women in Public Accounting (and Other Professions): Gender and Workplace Obstacles
437(9)
Case 13: DoubleClick's Battle over On-Line Privacy
446(13)
Notes459(16)
Index475

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