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Beyond Performance Management : Why, When, and How to Use 40 Tools and Best Practices for Super...

ISBN: 9781422141953 | 1422141950
Format: Hardcover
Publisher: Perseus Distribution Services
Pub. Date: 2/14/2012

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SummaryTable of Contents
Jeremy Hope and his coauthor, Steve Player, assess some common and allegedly hard-headed tools that firms often use in an attempt to improve performance, everything from mission statements through Six Sigma through high-powered exec compensation. This is a supremely useful book, helping managers and execs navigate the increasingly crowded offerings of how to manage a company and set strategic directions. Should you adopt Six Sigma? What value do performance evaluations really offer? What is lean accounting? Hope and Player offer real analysis a... MORE
Prefacep. ix
Introductionp. 1
Strategic Planning
Mission Statementsp. 9
Strategic Planningp. 20
Stretch Goalsp. 31
Balanced Scorecardp. 39
Dynamic Resource Managementp. 51
Enterprise Risk Managementp. 65
Knowledge Managementp. 75
Benchmarkingp. 87
S... MOREp. 96
Shareholder and Customer Value
Intangible Assetsp. 105
Economic Value Addedp. 114
Key Value Driversp. 123
Revenue Growth Analysisp. 132
Customer Value Propositionp. 142
Customer Relationship Managementp. 148
Strategic and Profitable Customersp. 157
Loyalty Managementp. 165
Lean Cost Management
Total Quality Managementp. 177
Activity-Based Costingp. 185
Business Process Reengineeringp. 193
Lean Manufacturingp. 202
Lean Servicesp. 213
Six Sigmap. 221
Target Costingp. 229
Lean Accountingp. 237
Shared Servicesp. 245
Outsourcing and Offshoringp. 252
Investment (Portfolio) Managementp. 262
Expense Managementp. 271
Performance Measurement
Enterprise Resource Planning (ERP) Systemsp. 281
Business Intelligencep. 288
Key Performance Indicatorsp. 298
Rolling Forecastsp. 305
Business Analyticsp. 317
Best-Practice Reportingp. 323
Open Book Managementp. 330
Performance Evaluation
Performance Appraisalsp. 341
Recognition and Rewardsp. 348
Executive Compensationp. 356
Profit-Sharing Schemesp. 366
Notesp. 373
Acknowledgmentsp. 389
About the Authorsp. 391
Table of Contents provided by Ingram. All Rights Reserved.


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