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| Preface | |
| Correlation Guide | |
| Topic Guide | |
| Internet References | |
| Marketing in the 2000s and Beyond | |
| Unit Overview | |
| Changing Perspectives | |
| Hot Stuff: Make These Top Trends Part of Your Marketing Mix | |
| The World’s Most Innovative Companies | |
| Unmarketables | |
| The Secrets of Marketing in a... MORE | |
| The Branding Sweet Spot | |
| The Marketing Concept | |
| Putting Customers First: Nine Surefire Ways to Increase Brand Loyalty | |
| When Service Means Survival | |
| Customer Connection | |
| Add Service Element Back in to Get Satisfaction | |
| Services and Social Marketing | |
| Beyond Products | |
| Attracting Loyalty: From All the New Customers | |
| School Your Customers | |
| Service with a Style | |
| Nonprofits Can Take Cues from Biz World: Branding Roadmap Shapes Success | |
| Marketing Ethics and Social Responsibility | |
| The Rise of Trust and Authenticity | |
| Trust in the Marketplace | |
| Wrestling with Ethics: Is Marketing Ethics an Oxymoron? | |
| Research, Markets, and Consumer Behavior | |
| Unit Overview | |
| Market Research | |
| The Science of Desire | |
| Eight Tips Offer Best Practices for Online MR | |
| Consumers on the Move: Improved Technology Should Help Marketers Reach Prospects-Wherever They May Be | |
| Bertolli’s Big Bite: How a Good Meal Fed a Brand’s Fortunes | |
| Markets and Demographics | |
| Youth Marketing, Galvanized: Media & Marketers Diversify to Reach a Mercurial Market | |
| Wooing Luxury Customers | |
| The Incredible Shrinking Boomer Economy | |
| It’s Cooler than Ever to Be a Tween | |
| The Payoff from Targeting Hispanics | |
| Consumer Behavior | |
| Sowing the Seeds | |
| Developing and Implementing Marketing Strategies | |
| Unit Overview | |
| The Very Model of a Modern Marketing Plan | |
| Making Inspiration Routine | |
| Product | |
| Surveyor of the Fittest | |
| Berry, Berry Ambitious | |
| Pricing | |
| Rocket Plan | |
| Where Discounting Can Be Dangerous | |
| Distribution | |
| Big Retailers Seek Teens (and Parents) | |
| In Lean Times, Retailers Shop for Survival Strategies | |
| Promotion | |
| Get Noticed | |
| 20 Highlights in 20 Years: Making Super Bowl Ad History Is No Easy Feat | |
| Best and Worst Marketing Ideas . . . Ever | |
| Global Marketing | |
| Unit Overview | |
| Three Dimensional | |
| Brand Loyalty Goes Global | |
| Fisher-Price Game Plan: Pursue Toy Sales in Developing Markets | |
| Unlocking the Cranberry Mystique | |
| Glossary | |
| Test-Your-Knowledge Form | |
| Article Rating Form | |
| Table of Contents provided by Publisher. All Rights Reserved. |