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| Preface | p. xv |
| Prologue: Student Government | p. 1 |
| The District of Columbia and Neighborhood Democracy | p. 2 |
| Town vs. Gown | p. 4 |
| Campaign Georgetown | p. 6 |
| A Permanent Campaign | p. 13 |
| Introduction: In the Arena | p. 17 |
| What's Your Problem? Defining the Challenge That Active Citizenship Can Solve | p. 29 |
| Case in Point: A Road through the Mountain... MORE | p. 29 |
| How to Define the Problem | p. 34 |
| Look with a Telescope, Not a Microscope | p. 36 |
| Focus the Telescope if Necessary | p. 36 |
| Define the Problem in Political Terms | p. 37 |
| Define the Problem in Public Terms | p. 37 |
| Repeat, Repeat, Repeat the Problem | p. 38 |
| Checklist for Action | p. 39 |
| Exercise | p. 39 |
| Just the Facts, Ma'am: Gathering Information to Sway Policymakers | p. 40 |
| Case in Point: Stormy Weather | p. 40 |
| The Information-Gathering Process | p. 45 |
| Why Conduct Research? | p. 46 |
| Enhance Credibility | p. 46 |
| Avoid Redundancy | p. 47 |
| Locate Precedent | p. 48 |
| Achieve Collateral Benefits | p. 48 |
| Effective Research: A Step-by-Step Guide | p. 50 |
| Above All, Stay Credible | p. 50 |
| Utilize Every Source Possible, but Stay on Target | p. 52 |
| Harness the Power of Real People | p. 58 |
| Final Thoughts | p. 60 |
| Checklist for Action | p. 62 |
| Exercise | p. 62 |
| The Buck Stops Where? Identifying Who in Government Can Fix Your Problem | p. 63 |
| Case in Point: Putting the "Be" in South Beach | p. 63 |
| You Know the Problem-Who Has the Solution? | p. 72 |
| Aiming at the Right Target | p. 73 |
| Determine Which Level of Government Is Involved | p. 73 |
| Pinpoint Your Specific Targets within the Proper Level of Government | p. 82 |
| Checklist for Action | p. 86 |
| Exercises | p. 87 |
| Testing the Waters: Gauging and Building Public Support for Your Cause | p. 93 |
| Case in Point: Reversal of Fortune in Steamboat Springs | p. 93 |
| Why Does Public Opinion Matter? | p. 98 |
| Determine the Level of Support | p. 99 |
| Identify the Arguments Most Likely to Resonate with the Public | p. 100 |
| "Micro-Target" Specific Groups of Persuadable Officials or Citizens | p. 101 |
| Get the Most Bang for Your Campaign Buck | p. 103 |
| How Do I Determine What Public Opinion Is? | p. 104 |
| Polling | p. 104 |
| Other Methods of Measuring Public Opinion | p. 108 |
| Conclusion: Putting Public Opinion Data to Good Use | p. 114 |
| Checklist for Action | p. 114 |
| Exercises | p. 115 |
| Winning Friends and Influencing People: How to Persuade the Decision Maker | p. 122 |
| Case in Point: Getting MADD at Drunk Drivers | p. 122 |
| Influencing and Persuading the Decision Maker | p. 128 |
| Define the Relationship with the Decision Maker before You Create It | p. 129 |
| Follow the Chain of Command | p. 130 |
| Respect Professional Staff | p. 131 |
| Know the Decision Maker before You Begin to Lobby | p. 131 |
| Understand Internal Politics and Dynamics | p. 134 |
| Do Your Homework-Always Be Credible | p. 135 |
| Maximize Your Face-to-Face Opportunities with the Decision Maker | p. 136 |
| Don't Assume that the Final Decision Maker Is the Right Target | p. 140 |
| Don't Let the Perfect Be the Enemy of the Good | p. 142 |
| Checklist for Action | p. 142 |
| Exercises | p. 143 |
| Timing Is Everything: Using the Calendar to Achieve Your Goals | p. 144 |
| Case in Point: A Lesson from the U.S. Senate | p. 144 |
| Manage the Clock | p. 147 |
| Be Aware of Fixed Deadlines-and Start Long in Advance | p. 147 |
| Study the Budget | p. 149 |
| Think in Terms of "Best Time" to Achieve Your Goal | p. 151 |
| Take Advantage of Trends, Cycles, and Deadlines | p. 152 |
| Checklist for Action | p. 158 |
| Exercises | p. 159 |
| All for One, and One for All: Coalitions for Citizen Success | p. 160 |
| Case in Point: The Orange Hats of Fairlawn | p. 160 |
| The Fairlawn Coalition: Getting Started | p. 162 |
| From Marching to Patrolling | p. 162 |
| Bringing the Police into the Process | p. 164 |
| On Patrol | p. 165 |
| Police Patrols and Citizen Patrols | p. 168 |
| Staying Together | p. 168 |
| Building Your Own Coalition: A Step-by-Step Guide to Forging an Effective Alliance | p. 170 |
| Define the Problem Specifically and Attract the Widest Possible Coalition | p. 170 |
| What Comes First-the Coalition or the Solution? | p. 172 |
| Know Your Friends and Your Enemies | p. 174 |
| Have a Simple, Direct Message-and Repeat, Repeat, Repeat | p. 176 |
| Pick a Strong Champion to Celebrate Your Cause | p. 177 |
| Be Vigilant in Keeping the Coalition Together | p. 179 |
| Checklist for Action | p. 181 |
| Exercises | p. 181 |
| All Your News Is Fit to Print: Engaging the Media | p. 183 |
| Case in Point: Max Rameau's Mission | p. 183 |
| Getting to Know the Media | p. 186 |
| Newspapers | p. 189 |
| Television | p. 193 |
| Radio | p. 196 |
| Multicultural Media | p. 198 |
| The Internet and Blogs | p. 199 |
| Persuading the Press: Designing and Implementing Your Media Plan | p. 202 |
| Know Your Goals, Message, and Media Audience | p. 203 |
| Do Your Homework | p. 204 |
| Walk a Mile in the Media's Shoes | p. 205 |
| Make Contact | p. 207 |
| Take Multiple Bites at the Apple | p. 209 |
| Stay Credible at All Costs | p. 210 |
| Distribute Your Own Message | p. 210 |
| Checklist for Action | p. 213 |
| Exercises | p. 213 |
| The Price of Progress: Finding the Resources to Support Your Initiative | p. 215 |
| Case in Point: Nothing But Nets | p. 215 |
| The Most Popular Labor-Saving Device | p. 218 |
| Paying for Your Initiative: A User's Guide to Successful Financing | p. 220 |
| Determine How Much Money You Will Need to Meet Your Goals | p. 220 |
| Know the Law-or Enlist the Help of Someone Who Does | p. 225 |
| Establish a Campaign Finance Infrastructure | p. 229 |
| Ask, Ask, and Ask Again | p. 231 |
| The Special Case of the Internet | p. 235 |
| Checklist for Action | p. 236 |
| Exercises | p. 237 |
| You've Won! You've Lost: Preserving Victory and Learning from Defeat | p. 239 |
| Case in Point: A Victory Born in East L.A. | p. 239 |
| If You Have Won: Capitalizing on Victories | p. 246 |
| Look over Your Shoulder | p. 246 |
| Close the Doors Correctly | p. 248 |
| Say Thank You | p. 249 |
| Chronicle the Campaign | p. 251 |
| Turn Opponents into Friends | p. 252 |
| Think about Next Month and Next Year | p. 253 |
| If You Have Lost: Recovering from Defeat | p. 255 |
| Apply the Same Techniques as the Winners-but Sometimes in Reverse | p. 255 |
| Diagnose the Problem and Fix It | p. 256 |
| If at First You Don't Succeed, Try, Try Again | p. 257 |
| Checklist for Action | p. 257 |
| Exercises | p. 258 |
| Index | p. 259 |
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