Rent 9780814420010 | AMA Business Boot Camp : Management and Leadership Fundamentals That Will See You Successfully ...

Summary Table of Contents

Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Now, for the first time, AMA has assembled the most critical, "must-have" skills for managers and leaders in one handy volume. AMA Business Boot Camppaves the way for readers to: Motivate, increase morale, and enhance productivi... MORE

Acknowledgments	p. ix
Preface	p. xi
A Guide to Using This Book	p. xiii
Essential Management Skills	p. 1
Basic Management	p. 3
The Roles of Manager	p. 3
Creating the Right Environment	p. 6
The Nature of Decision Making	p. 7
Characteristics of a Healthy Workplace	p. 7
Effective Communication: Honing the Key Ski... MOREll	p. 8
The Content of Business Communication	p. 9
Communication Process	p. 10
Questioning Styles	p. 12
Elements of Communication	p. 14
Purposeful Communication-The Skill in Service	p. 17
Using Communication to Manage Up	p. 17
Communicating Organizational Goals	p. 18
Running Effective Meetings	p. 18
Performance Management	p. 25
The Process of Managing	p. 25
Tools of Managing	p. 31
Fundamentals of Motivation	p. 32
Herzberg's Model	p. 33
Countering Workplace Dissatisfaction	p. 36
Uncovering Employees' Motivators	p. 39
Delegation for Growth and Development	p. 40
Two-Way Benefits of Delegating	p. 40
The Process of Delegating	p. 42
When to Delegate-and When Not To	p. 44
Coaching to Boost Performance	p. 45
Occasions for Coaching	p. 46
The Process of Coaching	p. 47
The Mechanics of Coaching	p. 47
Managing Staff Changes	p. 53
Dealing with Change	p. 53
Reasons for Hiring	p. 55
Right Fit	p. 55
Fluctuating Economy	p. 57
Variable Skill Levels	p. 59
Loyalty and Commitment	p. 59
Outsourcing	p. 60
Personnel Expectations	p. 61
The Hiring Process-Recruiting	p. 64
The Hiring Process-Interviewing	p. 72
General Competency	p. 74
Job-Specific Competency	p. 76
Interview Format	p. 85
Active Listening	p. 87
Selection Guidelines	p. 88
Managing Projects	p. 91
The Triple Constraints	p. 92
The Project Team	p. 94
Project Flow	p. 94
Differentiating Operations from Projects	p. 96
Initiating a Project	p. 97
Planning a Project	p. 109
Executing a Project	p. 123
Completing a Project	p. 130
Moderate Complexity Project	p. 132
High-Risk Project	p. 133
Action Items	p. 137
Senior Management Skills	p. 139
Strategic Thinking	p. 141
Why Managers Need to Think Strategically	p. 141
A Strategic Frame of Reference	p. 143
Elements of the Strategic Frame of Reference	p. 145
Understanding the Operational Mission	p. 149
The Anatomy of a Strategic Vision	p. 153
Understanding Customer Sensitivities	p. 153
Creating a Strategic Advantage	p. 155
Making the Vision a Reality	p. 159
Leadership	p. 163
Leadership Self-Assessment	p. 164
Behavior of a Leader	p. 167
Measures of Success	p. 174
Leveraging Your Leadership Style	p. 176
Leadership Image	p. 181
Building Power and Influence	p. 184
Your Power Potential	p. 185
Your Power Profile	p. 187
Group Leadership Qualities	p. 188
Influence	p. 190
Enlightened Office Politics	p. 192
Motivating Difficult People	p. 202
The Staller	p. 202
The Emotional Hothead	p. 202
The Complainer	p. 202
The Backstabber	p. 203
Ms. or Mr. Perfect	p. 203
Action Items	p. 208
Self-Assessment of Comfort Level with Delegation	p. 211
Coaching Planning Worksheet	p. 213
Project Management Planning Template	p. 215
Glossary	p. 219
Index	p. 223
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