RENT TEXTBOOKS

Preface xv

The Difference Between Training and Consulting: xxi

Which Annual to Use?

Introduction to The 2013 Pfeiffer Annual: Consulting xxv

Experiential Learning Activities

Introduction to the Experiential Learning Activities Section 1

Experiential Learning Activities Categories 5

Mind Your Mind: Meditating on What Is 13
Gaven Khan

Team Disclosure: Opening Up to Others 17
Rekha Bharadwaja

Career Packages: Preparing Job-Seekers for Succe... MOREss 23
Travis L. Russ

Silent Greetings: Finding Value in Nonverbal Communication 33
Robert Alan Black

The Pitch: Creating Ideas 35
Renie McClay

Strategic Execution: Bridging That Which Divides 39
Sharon Dera

Conflict Assessment: Examining Your Workplace 43
Dennis E. Gilbert

**Juggling Act: Multi-Tasking in Teams 53
Gary Wagenheim

Difficult Decisions: Shifting Perspectives 57
Cher Holton

I Appreciate You: Bringing Closure to a Meeting 61
Dawn Mahoney

**Prioritization: Aligning Team and Organizational Goals 65
Jennifer Labin

**I’m So Busy! Setting Important Goals 75
Kathy Shurte

Snap, Snap, Change: Managing Stress in a Changing Environment 85
Sarah E. Hurst

Editor’s Choice

Introduction to the Editor’s Choice Section 91

Off-the-Wall Values: Aligning Personal and Organizational Values 93
Beverly Kaye

Inventories, Questionnaires, and Surveys

Introduction to the Inventories, Questionnaires, and Surveys Section 97

Assessing Readiness for a Mentoring Partnership 99
Halelly Azulay

Team Role Adjective Differential Scale 111
Shailaja Karve and Surbhi Gandhi

Articles and Discussion Resources

Introduction to the Articles and Discussion Resources Section 123

**International Assignments: Selecting, Supporting, and Retaining High-Performing Managers 127
Patricia A. Cassidy and Donna M. Stringer

**Mentoring: Fine-Tuning for Effectiveness 137
Mohandas Nair

†Building Your Brand as a Consultant: Utilizing the “Keys to Success” 143
Vince Rogers

From the Gestalt Perspective: A Primer for Fine-Tuning the Interview Question 149
Hank B. Karp and Kanata Jackson

Mentoring: A Critical Process for Development 169
Bette Krakau and Beverly Kaye

Negotiation Consulting: A Ten-Element Toolbox for Managers 175
Noam Ebner and Yael Efron

Build a Strong Foundation for Leading Change Effectively 185
Rick Maurer

Improving Team Building in a Customer Care Department: A Case Study 189
Sohel M. Imroz

**Change and Leadership in Medical Practice: Grandfather to Granddaughter 195
Jeanette Goodstein

**Prepare Human Resource Leaders to Think Like Strategic Business Partners 215
Saundra Stroope

**Natural Leadership 227
Marlene Caroselli

**Strategic Leadership: The Role of Perspective 237
Jo Lynn Feinstein

**What Holds a Virtual Enterprise Together? 247
M.K. Key and Brenda Barker

Contributors 257

Contents of the Companion Volume, The 2013 Pfeiffer Annual: Training 261

Pfeiffer Publications Guide 265

Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. The recipient of ASTD's highest honor, the Gordon M. Bliss award, Biech is the author and editor of over four dozen books, including The Book of Road-Tested Activities, Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting, and others, all published by Wiley.