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If your answer to any of the following questions is YES, read this book now. Eliminate those communication breakdowns! 1. Have you ever inserted your foot into your mouth? 2. Have you ever wished you could take back something you said to a colleague? 3. Have you ever communicated in a defensive manner? 4. Have you ever wondered when to send an e-mail or when to pick up the phone? 5. Have you ever been engaged in a conversation and heard nothing that the other person said? 6. Have you ever had difficulty clearly articulating your ideas? 7. Have you ever finished someone¿s sentence before they finished speaking? 8. Have you ever sent an e-mail that was misconstrued by the recipient? 9. Have you ever used ¿filler words¿ when you are unsure about what to say? 10. Have you ever posted something on Facebook, LinkedIn, or Twitter that you wish a colleague or client had not seen?
Kim Zoller and Kerry Preston are recognized experts in business protocol, branding, leadership development, and presentation and communication skills, as well as customer service and sales training. Together they lead Image Dynamics, the most innovative total-solution training and development company. Both Kim and Kerry are dynamic international speakers who assist individuals and companies with the necessary tools to be successful in today's competitive market. Over the last twenty years they have trained more than twenty thousand individuals.
Table of Contents
Not Being on Your A-Game
Not Beginning with the End in Mind
Not Knowing your Personal Brand
Not Managing Perceptions
Not Connecting and Building Relationships
Not Making Appropriate Small Talk
Meltdown of Communication through Technology Use
Not Managing your Social Networking
Lack of Awareness of Communication Stallers and Stoppers
Not Turning Roadblocks into Opportunities
Not Focusing on the Details
Not Giving Precise Feedback
Not Adapting to Different Communication Styles
Not Reacting Professionally
Bloopers and Blunders: What We Notice When We're out and About
Not Communicating Value
About the Authors
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