9780538726689

The World of Customer Service

  • ISBN 13:

    9780538726689

  • ISBN 10:

    0538726687

  • Edition: 1st
  • Format: Paperback
  • Copyright: 01/07/2003
  • Publisher: South-Western Educational Pub
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This book is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

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