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Working in Groups

by: Wynn, Dianna R.; Engleberg, Isa N.

Working in Groups

by: Wynn, Dianna R.; Engleberg, Isa N.

ISBN 13:
9780618215546
ISBN 10:
0618215549
Edition: 3rd
Format: Paperback
Copyright: 08/01/2002
Publisher: Houghton Mifflin College Div
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Summary

"Working in Groups" provides students with strategies for using theory and contemporary research findings to enhance group communication, group productivity, and member satisfaction.

Preface

PART Basic Group Concepts

(72)

Introduction to Small Group Communication

(24)

Inescapable Groups

(1)

Defining Small Group Communication

(3)

Three or More People

(1)

Interaction

(1)

Common Goal

(1)

Interdependence

(1)

Working

(1)

The Process of Group Communication

(2)

Synergistic System

(1)

Types of Groups

(5)

Primary Groups

(1)

Social Groups

(1)

Self-Help Groups

(1)

Learning Groups

(1)

Service Groups

(1)

Work Groups

(1)

Public Groups

(2)

Working in Virtual Groups

(1)

Advantages and Disadvantages of Working in Groups

(3)

Advantages

(1)

Disadvantages

(1)

How co Learn About Groups

(2)

Theories, Methods, and Tools

(1)

Using Toolboxes

(1)

Experiential Learning

(1)

Balance: The Guiding Principle

(1)

Summary Study Guide

(1)

GroupWork It Was the Best of Groups; It Was the Worst of Groups

(2)

Assessment Basic Group Elements

(3)

Group Formation and Development

(22)

Why People Need Groups

(6)

Maslow's Hierarchy of Needs

(2)

Schutz's Theory of Interpersonal Behavior

(4)

Task and Maintenance Roles

(1)

Task and Social Dimensions

(1)

How Groups Develop

(4)

Tuckman's Stages

(1)

Fisher's Phases

(1)

Implications

(1)

Formation and Development of Virtual Groups

(1)

Group Norms

(4)

Identifying Norms

(1)

Conformity and Norms

(1)

Constructive Deviation

(1)

Groupthink

(1)

Dealing with Change

(1)

Changing Goals

(1)

Changing Membership

(1)

Changing, Norms

(1)

Balancing Needs and Norms

(1)

Summary Study Guide

(1)

GroupWork Classroom Norms

(2)

Assessment Group Attraction Survey

(2)

Participation in Groups

(25)

Who Wants to be a Follower?

(1)

Theories of Participation

(8)

Functional Theory

(4)

Personality Type Theory

(3)

Implications of Participation Theories

(1)

Guidelines for Participation

(4)

Readiness

(1)

Research and Preparation

(1)

Willingness

(1)

Ability

(1)

Participant Responsibilities

(1)

Participating in Virtual Groups

(1)

Dealing with Difficulties

(4)

Disruptive Members

(1)

Disruptive Behavior in Meetings

(1)

Hidden Agendas

(2)

Diversity and Participation

(1)

Balanced Participation

(1)

Summary Study Guide

(1)

GroupWork Type Talk in Groups

(2)

Assessment Participation Assessment Instrument

(3)

PART II Interaction Skills

(98)

Confidence in Groups

(23)

Member Confidence

(1)

Communication Apprehension

(3)

Quantity of Talk

(1)

Quality of Talk

(1)

Perception of Others

(1)

PRCA

(1)

Coping with Communication Apprehension

(5)

Guidelines for High Apprehensives

(2)

Guidelines for Low Apprehensives

(2)

Confidence in Virtual Groups

(1)

Social Tensions

(3)

Primary Tension

(1)

Group Development and Tension

(1)

Secondary Tension

(1)

Assertiveness

(4)

Balancing Nonassertion and Aggression

(2)

Assertiveness Skill Building

(1)

Communicating Assertively

(2)

Balancing Confidence and Tension

(1)

Summary Study Guide

(1)

GroupWork Sorting the Symptoms

(1)

Assessment Personal Report of Communication Apprehension (PRCA-24)

(4)

Verbal and Nonverbal Communication in Groups

(26)

Two Essential Tools

(1)

Language and Meaning

(2)

Denotation and Connotation

(1)

Levels of Meaning

(1)

Team Talk

100

(2)

Implications of Team Talk

100

(2)

Language Difficulties

102

(3)

Bypassing

102

(1)

Using Listening to Clarify Language

103

(1)

Offensive Language

104

(1)

Jargon

104

(1)

Adapting to Language Differences

105

(1)

Language and Gender

105

(1)

Language and Culture

105

(1)

Importance of Nonverbal Communication

106

(1)

Nonverbal Behavior

107

(2)

Personal Appearance

107

(1)

Facial Expression

107

(1)

Local Expression

108

(1)

Physical Expression

108

(1)

The Nonverbal Environment

109

(5)

Arrangement of Space

109

(2)

Perceptions of Personal Space

111

(1)

Perceptions and Use of Time

112

(1)

Nonverbal Communication in Virtual Groups

113

(1)

Nonverbal Communication and Culture

114

(1)

Creating a Communication Climate

114

(3)

Evaluation versus Description

115

(1)

Control versus Problem Orientation

115

(1)

Strategy versus Spontaneity

116

(1)

Neutrality versus Empathy

116

(1)

Superiority versus Equality

116

(1)

Certainty versus Provisionalism

117

(1)

Balancing Language and Nonverbal Behavior

117

(1)

Summary Study Guide

118

(1)

GroupWork Context, Context, Context

119

(1)

Assessment Auditing Team Talk

120

(3)

Listening in Groups

123

(23)

Hearing and Listening

124

(1)

The Need for Effective Listening

124

(1)

Types of Listening

125

(4)

Comprehensive Listening

126

(1)

Empathic Listening

126

(1)

Analytical Listening

127

(1)

Listening, Argumentation, and Conflict

127

(1)

Appreciative Listening

128

(1)

Group Roles and Listening

129

(1)

Task Roles and Listening

129

(1)

Maintenance Roles and Listening

129

(1)

Self-Centered Roles and Listening

129

(1)

Leadership Functions and Listening

130

(1)

Group Listening Skills

130

(4)

Use Your Extra Thought Speed

130

(1)

Apply the Golden Listening Rule

131

(1)

Listening Strategies

131

(2)

Listening and Nonverbal Communication

133

(1)

Taking Notes in Groups

134

(2)

Self-Listening in Groups

136

(1)

Adapting to Different Listeners

137

(2)

Listening in Virtual Groups

138

(1)

Balanced Listening

139

(1)

Summary Study Guide

140

(1)

GroupWork Hold Your Tongue and Listen

141

(1)

Assessment Shafir's Self-Listening Test

142

(4)

Conflict and Cohesion in Groups

146

(25)

Conflict in Groups

147

(1)

Substantive Conflict

147

(1)

Procedural Conflict

147

(1)

Affective Conflict

148

(1)

Constructive and Destructive Conflict

148

(1)

Conflict Styles

149

(5)

Avoidance

150

(1)

Accommodation

151

(1)

Competition

151

(1)

Compromise

151

(1)

Collaboration

152

(1)

Choosing a Conflict Style

152

(1)

Conflict in Virtual Groups

153

(1)

Approaches to Conflict Management

154

(5)

The 4Rs Method

154

(1)

The A-E-I-O-U Model

155

(1)

Negotiation

156

(1)

Brainstorming and Criteria

156

(1)

Mediation

157

(1)

Arbitration

158

(1)

Decision Making and Problem Solving

158

(1)

Group Cohesion

159

(3)

Enhancing Cohesion

159

(1)

Groupthink

160

(2)

Adapting to Differences

162

(1)

Balancing Conflict and Cohesion

162

(1)

Summary Study Guide

163

(1)

GroupWork Win as Much as You Can

164

(2)

Assessment Ross-DeWine Conflict Management Message Style Instrument

166

(5)

PART III Achieving Group Goals

171

(124)

Leadership in Groups

172

(30)

What is Leadership?

173

(1)

Chairing a Meeting

173

(1)

Leadership and Power

174

(2)

Reward Power

174

(1)

Coercive Power

174

(1)

Legitimate Power

175

(1)

Expert Power

175

(1)

Referent Power

175

(1)

Becoming a Leader

176

(4)

Designated Leaders

176

(2)

Emergent Leaders

178

(1)

Strategies for Becoming a Leader

178

(1)

Listening and Leadership

178

(2)

Leadership Theories

180

(9)

Trait Theory

180

(1)

Styles Theory

181

(3)

Situational Theory

184

(3)

Functional Theory

187

(1)

Functional Theory and Participation

187

(1)

Transformational Leadership Theory

188

(1)

The 4-M Model of Leadership Effectiveness

189

(3)

Modeling Leadership Behavior

189

(1)

Motivating Members

190

(1)

Managing Group Process

190

(1)

Making Decisions

190

(1)

Leadership in Virtual Groups

191

(1)

Diversity and Leadership

192

(3)

Gender and Leadership

193

(1)

Cultural Diversity and Leadership

194

(1)

Cultural Diversity

194

(1)

Balanced Leadership

195

(1)

Summary Study Guide

196

(1)

GroupWork Wanted: A Few Good Leaders

197

(2)

Assessment The Least-Preferred Coworker Scale

199

(3)

Decision Making and Problem Solving in Groups

202

(36)

Group Decision Making

203

(1)

Decision Making and Problem Solving

203

(1)

Costs and Benefits of Group Decision Making

204

(1)

Decision-Making Methods

204

(2)

Voting

205

(1)

Consensus Seeking

205

(1)

Authority Rule

206

(1)

Understanding the Discussion Question

206

(2)

Questions of Fact

207

(1)

Questions of Conjecture

207

(1)

Questions of Value

207

(1)

Questions of Policy

208

(1)

Combining All Four

208

(1)

The Need for Procedures

208

(2)

Problem-Solving Models

210

(9)

The Standard Agenda

210

(1)

Agendas and Parliamentary Procedure

211

(2)

The Functional Theory Approach

213

(4)

The Single Question Format

217

(2)

Decision-Making Methods and Tools

219

(6)

Brainstorming

219

(1)

Decreasing Options Technique (DOT)

220

(2)

Nominal Group Technique (NGT)

222

(2)

PERT

224

(1)

Creative Problem Solving

225

(4)

Decision Making and Problem Solving in Virtual Groups

225

(1)

The Creative Process

226

(1)

Creative Methods

227

(2)

Decision-Making Realities

229

(2)

Politics

229

(1)

Preexisting Preferences

230

(1)

Power

230

(1)

Power in Groups

230

(1)

Balanced Decision Making

231

(1)

Summary Study Guide

232

(1)

GroupWork Game Building

233

(1)

Assessment Decision-Making Competencies

234

(4)

Argumentation in Groups

238

(22)

Why Argue?

239

(3)

Arguments and Argumentation

239

(1)

The Value of Argumentation in Groups

240

(2)

Argumentativeness

242

(1)

How Argumentative Are You?

242

(1)

Argumentativeness and Group Decision Making

242

(1)

Learning to be Argumentative

243

(1)

The Structure of an Argument

243

(2)

Components of the Toulmin Model

243

(1)

Applying the Toulmin Model

244

(1)

Presenting Your Arguments

245

(2)

State the Claim

246

(1)

Support the Claim with Evidence

246

(1)

Using and Evaluating Evidence

246

(1)

Provide Reasons for the Claim

247

(1)

Summarize Your Argument

247

(1)

Refuting Arguments

247

(3)

Listen to the Argument

247

(1)

State the Claim You Oppose

248

(1)

Overview Your Objections

248

(1)

Assess the Evidence

248

(1)

Assess the Reasoning

248

(2)

Summarize Your Refutation

250

(1)

Ethical Arguments

250

(2)

Argumentation in virtual Groups

251

(1)

Adapting to Argumentative Styles

252

(2)

Gender Differences

252

(1)

Cultural Differences

253

(1)

Balanced Argumentation

254

(1)

Summary Study Guide

254

(2)

GroupWork Divide and Debate

256

(1)

Assessment Argumentativeness Scale

257

(3)

Motivation in Groups

260

(35)

The Language of Motivation

261

(2)

Motivation

261

(1)

Assessment

262

(1)

Motivation and Group Cohesion

262

(1)

Rewards

263

(1)

Group Motivation

263

(11)

Motivating Individual Members

263

(6)

Motivating the Group

269

(3)

Dealing with Apathy

272

(1)

Motivation in Virtual Groups

273

(1)

Motivation and Assessment

274

(3)

The Role of Assessment

274

(1)

The Role of Constructive Feedback

275

(2)

Motivation and Rewards

277

(8)

The Power to Reward

278

(2)

Establish Rewards Criteria

280

(1)

Select Effective Rewards

280

(3)

The Role of punishment

283

(2)

Balancing Motivation, Assessment, and Rewards

285

(1)

Summary Study Guide

286

(1)

GroupWork Your Guiding Motive

287

(3)

Assessment Team Motivation Inventory

290

(5)

PART IV Participation Tools

295

(100)

Informed Groups

296

(23)

Becoming a Well-Informed Group

297

(3)

Assess Present Knowledge

297

(1)

Brainstorming

298

(1)

Identify Areas Needing Research

298

(1)

Assign Research Responsibilities

298

(1)

Determine How to Share Information

299

(1)

Set Research Deadlines

300

(1)

Note Your Sources

300

(1)

Primary and Secondary Sources

300

(1)

Sources of Information

301

(6)

Personal Knowledge and Direct Observation

302

(1)

Interviews

302

(1)

Focus Groups

303

(1)

Published Materials

304

(2)

Databases and the Web

306

(1)

Types of Information

307

(3)

Facts

307

(1)

Testimony

308

(1)

Statistics

308

(1)

Definitions

309

(1)

Descriptions

309

(1)

Examples

310

(1)

Informed Virtual Groups

310

(1)

Evaluating Information

310

(2)

Source Qualifications

311

(1)

Recency

311

(1)

Consistency

311

(1)

Statistical Validity

312

(1)

Quantity

312

(1)

Using Information Effectively

312

(1)

Balancing Information Quality and Quantity

313

(1)

Summary Study Guide

314

(1)

GroupWork Research Scavenger Hunt

315

(2)

Assessment Information Checklist

317

(2)

Technology and Virtual Groups

319

(30)

Technology and Group Communication

320

(3)

The Age of Virtual Groups

320

(1)

Tools, Not Toys

321

(1)

Synchronous and Asynchronous Communication

322

(1)

Group Communication Media

323

(9)

Audioconferences

323

(2)

Videoconferences

325

(1)

Conducting Meetings

326

(3)

Text-Based Computer Conferences

329

(2)

Multiple-Media Methods

331

(1)

Groupware

332

(8)

333

(2)

Bulletin Boards

335

(1)

Electronic Chat

336

(2)

Electronic Meeting Systems

338

(2)

Collaborative Presentation Technology

340

(2)

Presentation Technology

341

(1)

Balancing Technology in Groups

342

(1)

Summary Study Guide

343

(1)

GroupWork Computer and Teleconference Simulation

344

(2)

Assessment Virtual Meeting Evaluation

346

(3)

Planning and Conducting Meetings

349

(22)

Meetings, Meetings, Meetings

350

(1)

Parliamentary Procedure

351

(1)

Planning the Meeting

351

(3)

Why Are We Meeting?

351

(1)

Who Should Attend the Meeting?

352

(1)

When Should We Meet?

352

(1)

Where Should We Meet?

353

(1)

What Materials Do We Need?

353

(1)

Preparing the Agenda

354

(3)

Elements of an Agenda

354

(1)

Determining the Order of Items

355

(1)

Double-Checking the Agenda

356

(1)

The Chairperson's Responsibilities

357

(1)

Dealing with Difficulties

358

(3)

Nonparticipant

358

(1)

Virtual Group Meetings

359

(1)

Loudmouth

360

(1)

Interrupter

360

(1)

Whisperer

360

(1)

Latecomers and Early Leavers

360

(1)

Adapting to Differences

361

(1)

Preparing the Minutes

362

(3)

Select a Recorder

363

(1)

Determine What Information to Include

363

(1)

Taking Minutes

364

(1)

Evaluating the Meeting

365

(1)

Balanced Meetings

365

(1)

Summary Study Guide

366

(1)

GroupWork Meet the People Problems

367

(2)

Assessment Post-Meeting Reaction (PMR) Form

369

(2)

Making Presentations in Groups

371

(24)

Presentations in Groups

372

(1)

Fear of Speaking

372

(1)

Oral Presentation Guidelines

373

(10)

Purpose

373

(1)

Audience

374

(1)

Logistics

375

(1)

Information as Supporting Material

376

(1)

Content

376

(1)

Organization

376

(2)

Credibility

378

(1)

Influencing Group Members

378

(2)

Performance

380

(1)

Presentations in Virtual Groups

381

(2)

Technology and Presentation Aids

383

(3)

Restraint

384

(1)

Type

384

(1)

Templates and Graphics

385

(1)

Multimedia

385

(1)

Ethical Considerations

386

(1)

Group Presentations

386

(2)

Public Group Presentations

386

(1)

Team Presentations

387

(1)

Questions and Answers

388

(1)

Balanced Oral Presentations

389

(1)

Summary Study Guide

390

(1)

GroupWork A Practice Speech

391

(2)

Assessment Oral Presentation Rating Scale

393

(2)

Appendix Parliamentary Procedure

395

(18)

The Rules of the Game

396

(1)

What is Parliamentary Procedure?

396

(1)

Toolbox A.1 Effective Meetings

396

(1)

Who Uses Parliamentary Procedure?

397

(1)

When to Use Parliamentary Procedure

397

(1)

Parliamentary Procedure's Principles and Players

397

(3)

Principles of parliamentary Procedure

397

(2)

Parliamentary Players

399

(1)

Basic Rules of Order

400

(7)

Making a Main Motion

402

(2)

Other Types of Motions

404

(2)

Requesting Privileges

406

(1)

Informal Rules

407

(1)

Balanced Procedures

408

(1)

Summary Study Guide

409

(1)

GroupWork The Mascot Debate

410

(1)

Assessment Parliamentary Procedure Assessment Instrument

411

(2)

Glossary

413

(12)

Index

425

Amazon no longer offers textbook rentals. We do!

Working in Groups

Working in Groups

9780618215546

0618215549

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Working in Groups

Working in Groups

9780618215546

0618215549

Summary

Table of Contents

Supplemental Materials

Write a Review

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