9781439880555

Value Stream Maps from the Customer Perspective

  • ISBN 13:

    9781439880555

  • ISBN 10:

    1439880557

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 01/15/2015
  • Publisher: Productivity Pr

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

Extend Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Rental Options

List Price $39.95 Save

Free Shipping Free Shipping On Every Order
Usually Ships in 3-5 Business Days

Summary

This book provides practical guidance on how to develop Customer Viewpoint Maps. It provides examples of customer viewpoint maps, offers guidelines for working with customers to develop the map, and shows how the results interface with the traditional value stream map for the process. Helping readers leverage the investment their companies have already made in their value stream maps, the text supplies a fresh perspective on how to improve processes. The author illustrates the connections between the various processes that, until now, have been managed separately.

Write a Review