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Today's workers have a vast array of methods for communicating with each other and with customers, partners, and suppliers. On the surface, it may seem as if companies with such an arsenal of options are living in a communications nirvana, but exactly the opposite is true. With all of these means available for communications, workers now have many more ways to communicate, all inconsistent with one another, thereby ironically increasing the odds of missing the person you want to reach. Unified Communications is a new paradigm for working and communicating efficiently and collaboratively. Beyond PCs, laptops, office phones, smart phones, web portals, and mobile devices lies the promised land of Unified Communications--the communications approach that solves countless issues in the modern, mobile work environment. Unified Communications simplifies your communications by logically blending and combining previously separate services and features so that communications by any means with anyone is possible over any of your devices. Unified Communications For Dummies introduces readers to the many advantages a Unified Communications strategy can bring to any business, and shows them how to establish a strategy for Unified Communications in their organization. The book details the features available in Unified Communications and how they permit new capabilities that drive customer satisfaction and make processes and communications more effective. Unified Communications For Dummies describes the specific steps needed to establish a Unified Communications strategy in organizations--to take readers from where they are now through a revolution in communications effectiveness that will make their organization stronger, while enabling employees and customers to manage and use their products and services more effectively.
Tony Bradley is Founder and President of S3KUR3, Inc. a provider of information security and unified communications consulting and training. Satish Shah is a global speaker, author, trainer, and consultant on UC. He is Founder and CEO of UC Trainers.
Table of Contents
Part I: Getting Started.
Chapter 1: Unifi ed Communication from A to Z.
Chapter 2: All Present, Say Aye.
Chapter 3: Understanding the Business Benefit.
Part II: Applying Unified Communications.
Chapter 4: Planning Your Deployment.
Chapter 5: Unifying Voice.
Chapter 6: Employing Instant Messaging.
Chapter 7: Remote Connections.
Chapter 8: Conferencing.
Chapter 9: Collaborating and Sharing.
Chapter 10: Single-Click Access.
Part III: Implementing Unified Communications.
Chapter 11: Eat the Elephant One Bite at a Time.
Chapter 12: Confi guring Voice.
Chapter 13: Securing Unifi ed Communications.
Chapter 14: Archiving and Compliance.
Chapter 15: Management and Troubleshooting.
Chapter 16: Customizing Unifi ed Communications.
Part IV: The Part of Tens.
Chapter 17: Ten Advantages of Unifi ed Communications.